Francis was very helpful and patient. I needed to exchange my lenses but had 4 different prescriptions and was getting different amounts of each contact. It was a bit confusing. Francis went over it with me many times to make sure we got it right.

I used OptiContacts for the first time this year to purchase a contact refill, and I made a mistake in ordering. I cannot believe how great the customer service was. Francis immediately corrected my mistake and has the correct contacts on the way. No problems, no questions, easy and friendly as can be. I will be ordering from them again!

Great customer service by Francis. I called to cancel my order 18282055, which I placed wrongly by mistake. Francis was able to give me a great price and faster shipping.

james was so incredibly helpful! i called to cancel an autoship order, as my prescription will be changing and i totally forgot to cancel the order. it had already shipped- but james was quick to assist in providing me with a return label for the package, before it even arrived! he was so kind and lovely to speak to- make the process incredibly easy when it could have been a headache with another company. thank you james and opticontacts for your wonderful demeanor and help!

Emma was very helpful and guided me through the process of ordering, as I have vision problems and recently had eye surgery.

After waiting a few weeks and no contact shipment delivered, I called the company and was met with a friendly tech, Francis, who was courteous and helpful throughout the call. He made the re-order a 2-day Fedex, which I am very grateful for!

Emma was amazing to help me solve an issue that I created by mistake. I accidentally ordered my daughter’s contact prescription instead of my own. She helped me return the unopened order and get a box of my contacts shipped. While I was so thankful she helped me get upgraded shipping, I will no longer be using Opticontacts due to the amount of time it takes to receive the product - even with priority shipping. If shipping was faster, I would definitely stick with. Something to be mindful of if you get in a bind or need them in a hurry.

They offer a discount and then put it back on with a processing fee. It's a scam

These people charged me for an auto-ship I never authorized or requested! What a shock! Ordered from them once and that gives them the right to charge me in perpetuity?!

Francis quickly resolved the problem I was having trying to place my order online.

Emma, took care of my concerns about my order very professionally and assured me that my contacts would be delivered even earlier than expected. Thank you, Emma for your outstanding customer service!

Tuve un problema con la entrega de mi paquete y Tony B hizo que se pudiera solucionar en pocos minutos, estoy agradecida por la colaboración brindada y su amabilidad

James helped me out so greatly!! I am very pleased with the service and he definitely knows what he's doing!

Diana was amazing, efficient, and friendly! I appreciate her kindness and willingness to follow up with me.

My prescription changed and I was expecting the process of exchanging contacts to be a mess. James made it happen in just a few minutes and made everything so much easier than I anticipated.

James was very helpful in addressing my concerns with the contact order. He was kind and had excellent customer service skills. Thanks again!

Chad was very helpful. He fully took care of everything that I needed!

We have been purchasing from OptiContacts for several years. Recently, we had an issue with an order, and their customer service corrected the situation. They went above and beyond on something they didn't have to. Thank you!

Outstanding customer service. I've been their customer for years and they have never disappointed me.

I've ordered from OptiContacts numerous times and have always found it easy. Their customer service reps are also easy to work with and have made sure I was happy with everything.