I made an error when placing my order online and Chad was able to quickly correct it and get the right contact lens ordered for me. He exceeded my expectation by including an offer that was on the website. I'm totally satisfied with Chad and OptiContacts!

Easy, fast, good deals, large selection, great customer service

I didn't recieve my contact lenses, So I call to verify if they were delivered. A gentleman named robert confirmed that they had been delivered. I explained to him that it might have been a postal mistake since I had the key to the box but no package. Without hesitation he offered to send me a new order and figure out what happened with the previous order. We got Disconnect to during the phone call and he immediately called me back. He then proceeded with the order and sent me the confirmation number. He was quick and kind and extremely helpful and understanding. I've never had any issues with my orders but my first experience having to call was excellent. Definitely going to continue using this company for my co tact lense needs!! Thank you Robert!!

There was a problem with the manufacturer on one of my lenses and customer service went beyond to make right the delay. We switched brands and they gave me a free pair of glasses, everything priority shipped. Very helpful and very kind service. Yaaay!

I placed my original order, but had chosen the wrong product - fortunately, before any charges were processed the company emailed me to notify me. I called and spoke with a VERY PATIENT gentleman named Francis, who explained my options and offered me the same on-line discount for my corrected order. And my order shipped the same day! Thank you!

I ordered contacts right before going away on a trip. There was plenty of time for them to arrive. However, the type of contacts I ordered were not in stock. Justin from Customer Service went out of his way to contact the manufacturer and have my contacts drop shipped directly from them with overnight shipping so that I would receive them in time to go on my trip. You don’t get that type of Customer Service very often!

Have continuously ordered from them. Made an error with order and they were able to quickly fix it for me before shipment! Highly recommend!

James was excellent and helped fix a situation. Really appreciate him going above and beyond. Will definitely order from Opti contacts again.

Dennis went above and beyond to assist me in ordering my contacts today. I had my contacts on autoship and needed them a month earlier than scheduled. I am moving next week and needed them shipped to my current address as soon as possible. Also, I was using two cards to make payment. Dennis excelled in helping me to receive my new contacts before my move.

Amazing customer service. I ordered the wrong prescription and did not realize until after my order was shipped. I needed to return them. They sent the new ones at no cost right away!

Emma was a huge help in getting the contact lens order corrected. within minutes, she had set up the return and placed the new order for the correct lenses.! thank you

They were super helpful and corrected my order.

Robert was tremendously helpful. Super kind, accommodating and easy to work with. I think I like this company and I’m fairly certain their contacts are real and not replicas, but can’t be sure.

The prompt service and continual communication. Technician was very informative and professional, and solved the problem.

These guys are amazing! They go out of their way to get you the best deal!

Great customer service! I had an issue with my order and called customer service to cancel but they were able to resolve the issue and I got my order on time. They are very responsive and the deals are great.

I was accidentally sent two boxes of the same rx for my contacts when I have a different rx for each eye. I contacted customer service and they got back to me within an hour. They sent me a shipping label to return one box and already had a new box with the correct rx ready to ship the next business day. Excellent customer service!!

Awesome customer service! I made a mistake with the brand I ordered and getting it replaced was super easy!

Products are always top notch. They easily have the lowest prices available. And when I made a mistake in my prescription, they quickly exchanged my contacts. Great customer service!

Emma 18501857 Took my order in a friendly & professional way. She updated my address and kindly added a promo code. The one I had expired that was very nice! Thank you