My representative James was excellent, very nice, and helpful with my order. This is my first time ordering with opticontacts. Thank you!

This is my first time ordering from Opticontacts and I times my order to arrive a week before I was leaving for military training. In an incredible display of operator error, I did not put the numbers in front of my address and my mail carrier decided to arbitrarily choose a random house to drop my contacts at. I called and Justin never made me feel stupid he just shipped a new set and told me if I got the original to please return the replacements. I did get the original order and the best customer service experience ever. I'm going to stay a loyal customer because of Justin!

I am a First Timer with Opti Contacts and in my excitement, I ordered two extra boxes. I contacted your Support Team and Francis was outstanding in assisting me! He not only took care of my mistake and made sure that my order was correct, but also provided me peace and mind in understanding that i would be re-imbursed for the additional cost that was charged. His clarity and professionalism was exemplified in helping me with my issue. I was also amazed as I received my order in three days. Outstanding Opti Contacts!

Robert delivered exceptional customer service and was able to address and resolve my issue. Very happy with Robert and Opticontacts!

The shipping company they are partnered with is terrible, I ordered my contacts over 2 weeks ago. There was no update on the tracking and I had to email the shipping company to figure out where my contacts were. They said the delivery “failed” so they were too lazy to find my house in a new neighborhood.

I'm very happy with my experience with OptiContacts.Com. The product is great, the customer service is excellent, and my order arrived on time. I would definitely recommend OptiContacts.com to anyone looking for contact lenses. My first order was incorrect because I entered my prescription wrong. The company quickly corrected my mistake and sent me the correct lenses at no additional cost. I was very impressed with their customer service and willingness to make things right even though it was my fault! THANK YOU!

James helped me resolve a minor problem on the phone. Website didn't allow it. Official prescription was sent separately. This is my first contact with this online lens provider. Likely we will be longterm customers. Coupons and discounts seem available all the time

Great service！

Great customer service James. Great price. Careful shipping

Robert was so patient and so helpful! I wish there were more stars so I could give him a 10!

Very impressed with the speed of delivery and the customer service assistance. Returns was seamless. Will definitely recommend

Francis assisted me with an order issue. He listened carefully, answered questions clearly and was very helpful.

I inadvertently ordered incorrect lenses for my wife. They worked with me to correct the order, quickly. This is the type of customer service we all hope for.

My glasses arrived and need adjustments. They're sending me a new pair while I'm sending these back, no waiting ! I'm beyond pleased at how helpful Robert was, he even helped me trouble shoot which lens was off and get expedited shipping. I'm hopefully the replacement pair arrives with no hitch, and I don't think this hiccup on the first pair would ever deter me from their service because so far it is still a stellar customer experience. Robert was thorough, patient and helpful as well as kind. I hope he gets the recognition he deserves

I never received my order. I contacted customer service and they was quick to start a trace on my package. Instead of me having to wait to find my package, they went ahead and processed another order, so I wouldn't be without contacts.

Agent was understanding and assisted me above and beyond what I expected! Thank you!

Exceptional service! Connected with Tony B. via chat as my doctor provided a contact lens script with the incorrect base curve. I only realized this error after using a few lens and being unable to see. Thankfully, I had a sample lens I could compare to the script and what I ordered. I thought I would have to eat the cost but Tony worked it out that I could get a replacement with the correct strength at no cost. I wasn't expecting this, as I reached out to customer service to return the remainder of the contacts since I couldn't use it. But instead Tony got my replacement submitted and recommended donating the rest of the contacts to my doctor to be used as trials for other patients. I am so very pleased with my experience and this company. Thanks again!

Did not expect such a smooth a call. The representative obviously realized I was truthful and sincere and he was quick to exchange an unopened box and replace an opened box of contact lenses. Thank you. This goes a long way to create a loyalty.

The person I spoke to quickly helped me submit my order. He accommodated an issue I had with payment and helped me get as much discount as possible. Great service!

She was very helpful! She went ahead and reordered my contacts and glasses no charge and expedited the shipment as I should have had the original orders by now! Very courteous and respectful!