This review is solely for customer service (ref#18595305) I experienced when calling about someone else’s order that was accidentally shipped to me along with my own. The agent apologized and promptly emailed a return label, politely asking if I would drop the box off at the post office. For the inconvenience and to thank me for informing them of the mix up, he offered me a free pair of basic KITS prescription glasses from their site. Will see how that turns out… The customer service was good - he was courteous and did what he could to deal with the problem.

reference number 18612175 Hello, I feel compelled to leave positive feedback in reference to Mike’s excellent customer service today. He was an exceptional representative for your company and I was very satisfied with the professional service he provided. It was a pleasure speaking with him and having him respond to my questions and needs in an efficient, caring, and complete manner. My interaction with Mike far surpassed my expectations and I was extremely satisfied with his customer service, meeting my needs, and his assistance in placing my order. I hope in the future OptiContacts can offer me the same standard of service as Mike was able to provide today. Thank you to Mike and OptiContacts. Arlene

Very professional and great customer service. I had made a mistake on my order and they were able to fix it quickly.

He made sure I was getting all the available promotions and was very helpful with the payment activity.

I wanted to become a customer thinking I was getting a discount then to only be paying the same amount as other sites even after trying to do auto ship at the checkout and 15.79 in fees

Very helpful, I accidentally ordered bifocal lenses which were not needed and didn’t fill in the right prescription. The company called to correct the order and made everything right. I will be ordering from opticontacts for now on!

The Customer Representative, James, was quick to resolve my issue. My doctor had sent me an old contact prescription, so I wanted to exchange them. James was very quick in processing the exchange

James Answered the phone in less than a minute and made my correction easy!

Very quick and thoughtful customer service. I appreciated the attention to detail and fast responses.

REF 18601561 Diana did a MARVOLOUS job helping me navigate my way through the online purchase process. She was very polite and helpful and made it simple!!! Thank you!!

I received everything in perfect condition, and I couldn’t be more pleased! It has been a long time since I’ve been trying to find this specific brand of contact lenses, which is the only one that adapts perfectly to my eyes. Every time I attempted to order my lenses elsewhere, I was informed that they were unavailable because the manufacturer no longer produced lenses with my prescription strength. Your team went above and beyond by reaching out to the manufacturer to arrange a special order for me. I truly appreciate the effort and care you took to make this possible. Your exceptional customer service has made all the difference, and I am incredibly grateful. Without a doubt, I will continue to purchase my contact lenses from you in the future. Thank you again for your outstanding service!

My call was answered promptly and the associate was polite and informative.

I have been ordering on and off from Opticcontacts.... 4 months ago I ordered 2 boxes of 90 contacts. Then all of a sudden on 11/14/2024 a box with 360 contacts just showed up at my door that I did not order. They just charged my credit card and shipped them to me. They said I was on auto ship. I never signed up for auto ship. I did not like my experience at all. I will never do business with them again..

I wish the company were more transparent about the fact that the error message one gets when trying to receive the promotional price is due to the fact that it can only be used one time per household. I also don't know why more than one box ordered at a time significantly increases your total to more than double the price for a single box. Having said that, Emma at customer service was very helpful and sweet and I'm glad that I made her laugh today. She deserves a raise :)

Very fast responses, good customer service, they make sure their customers are satisfied:)

My order got lost, so I called OptiContacts and spoke with James. He was extremely helpful, courteous and knowledgeable. He was able to get a new order out to me and I am expecting it any day now. L

I am a first time user of opticontacts and not only were they the best price but when I was having trouble ordering online Alexandra was very patient with me and stayed on the phone the whole time. She even helped me with what i need to do to submit the information to my insurance company for reimbursement. Thank you for your help!

Thank you Clark for your assistance today! I appreciate your help! Quick customer service response!

MY EXPERIENCE WAS MADE GREAT BECAUSE OF THE INDIVIDUAL REPRESENTATIVE THAT i WORKED WITH NAMELY FRANCIS CASE 18592131. EXTREMELY CUSTOMER FRIENDLY , HE GOES OUT OF HIS WAY TO ASSIST ME , VERY KNOWLEDGABLE , RETURNS MY CALL , AND JUST OVERALL AN ASSET TO YOUR COMPANY. IF OTHER COMPANIES WOULD HAVE A FRANCES THINGS WOULD RUN VERY SMOOTHLY. HE IS DEFINITELY A KEEPER

Frances was very helpful!!! Reference number 18592088