Super fast, reliable. Good pictures of items, reasonable prices and quick replies on biddings. Second time I’ve bought a pair of shoes, will look for other items

Great shopping experience, easy payment and fast delivery too. I am now hoping that the items will be in great shape when they finally get to me in Nigeria.

Great, quick delivery as is. 🫶

They sell fakes. Be aware of what you’re buying and authenticate items that you’d want to buy from them. I was sent 2-3 times clearly fake shoes and I have highlighted to them that they are selling fakes but they did not remove such items from sale. They still have under sold items clearly fake shoes that I pointed to them they’re fake. Update: The complaint was that the shoes are fake because of the obvious low quality. They still proceeded to sell such items as authentic and disregarded all proof that they’re selling fakes. I can still see in the sold section clearly fake items, if you need further proof. Also, the refund took many weeks.

The Luxury Closet didn't represent the shoes I purchased well. The straps on both shoes were broken. I also am convinced that they are not authentic because they are relatively new, yet Gucci stamp on sole and heel isn't well imprinted. Customer service was rude and not quick to respond. I will not purchase through this website again and will look to Tradesy or Real Real.

First time order and it won’t be the last! Ordered on Monday and I got the bag Friday in US. Very quality item, fast shipping and a lot of satisfaction!

Super super fast delivery and I was patient enough to wait for the item I liked to drop to the price that I can afford wishes do come true at The Luxury Closet :)

My purse came so quickly and I was notified every step of the way. Luxury closet was fabulous. I was surprised by the customs fees so do your research, you should know luxury closet reports the ORIGINAL VALUE of the bag and not the sale price you actually paid so that can result in fees you didn’t expect

To be perfectly honest was a little bit doubtful at first when I had read one or two of the reviews but having dealt with you extremely professional delivery fantastic quality of goods fantastic cannot fault the service would definitely use you again and recommend to other

EDIT: Luxury Closet’s response to my review indicates that they never read the details of my review. This sums up well every interaction I had with them. I wasn’t complaining about having to pay customs duty. I was complaining about having to pay much more in duty than I should have due to their numerous mistakes which they refused to fix. ----- - They submitted incorrect import paperwork which they refused to fix. The package couldn’t get customs clearance because they needed to provide the New Zealand address of the company they use for imports in their paperwork, not their overseas address. They refused to fix this. After a week of the package sitting in transit not being able to get to customs, I ended up having to correct Luxury Closet’s paperwork myself after DHL sent me a copy of it to me. - Because of the delay above, the customs charge increased by $80 as I was charged a storage fee. This could have been avoided if Luxury Closet did not submit incorrect information, or if they had moved quickly to fix it. - They have a policy of quoting the full non-discounted price on the customs paperwork, not the price paid which is the correct price that should be quoted in most countries. This means that the customs fee (which the customer pays as a separate charge) is much higher than what it should be. I asked them to change the paperwork to include the price paid but they refused, even though they were in the wrong. - Overall, I should have been charged a customs fee of about 15% of the purchase price. In the end the customs charge came to almost 50% of the price paid due to the wrong price being quoted on their paperwork and due to the storage fee I had to pay for the delays caused by them not including the New Zealand address of their importer. - The bag arrived in good condition and the overall concept is good. However, their customer service is terrible. I have seen complaints dating back years about them quoting the undiscounted price rather than the price paid on customs paperwork. They are aware of the problem so it baffles me they haven’t done anything to fix it.

I came across The Luxury Closet while looking for a pair of Louboutin's I couldn't find in any of the stores. I purchased a pair. The cost of reasonable and delivery was prompt. I'll definitely be shopping here again.

Updated 1/11: I saw the reply from LC on Trustpilot on 1/11. I further checked my spam box and found a reply sent on 1/4. (I emailed CS on 1/5 and 1/8 to follow up as I didn't realized the reply went to the spam box. However CS never replied my two inquiries on 1/5 and 1/8) In the reply, the team said the Loewe puzzle bag has been produced way back in 2015, there could be variation depends on the year produced. I would like to highlight that the bag in my order is not a classic puzzle style but a puzzle edge style. That style only started in 2021. As per the stamp on the bag, it was made in May 2021. The authentic puzzle edge I used for comparison was made in June 2021 so there shouldn't be any color difference between the two bags. Also, 2021 was the first season when the puzzle edge was made, there shouldn't be any "other similar color" existed for that style at that time. The response from the team reflect they are lack of knowledge on the brand. Further more, it can't twist the truth that the bag was checked by two other parties and both said the bag is a counterfeit. However LC hasn't not provide any solution up to this moment. ------------------------------------------------------------- Original review: I have been waiting for a week but still haven't heard back from the customer service. Not sure if I just got ghosted..... I received a Loewe puzzle bag on 1/2 and realized some issues which made me concerned about the authenticity of the bag. I have several authentic puzzle bags, one even in the same color as the one purchased from LC -- made in the same season but just in a different size. When I compared the bags I could see the bag from LC has lots of variations from all other bags I have. It also came with a dust bag with uneven stitches, and it was sewn differently with different material. I contacted customer service right away (within 1-3 hours after the delivery). CS replied the next day (1/3) and said they would investigate and get back to me within 24 to 48 hours. Until now (1/10) I still haven't heard back from them. I did follow up with CS on 1/5 and 1/8 but never got a reply. Meanwhile, I submitted the bag to a third party for authentication. The result confirmed the bag is a counterfeit. I have submitted a case to PayPal yesterday(1/9) and ask for resolution. I am waiting for update from both LC and PP at this moment. ** Added on 1/11 -- I submitted the bag to two different authentication on 1/9 and 1/10 and both said the bag is a counterfeit. And keep in mind that the import surcharge from LC tends to be much higher than other merchants. I purchase from Europe quite often, and I had paid no more than $200 duty fee for a $2000 bag. This time the duty fee costed around 20% of the price of the bag. I checked the duty calculator and it showed the duty was only 4 to 5%. I am not sure if because LC use different shipment term for import clearance. If adding up all costs, it sounds much better to just purchase from US. Most US merchants have friendly return policy, and more important, you won't lose hundreds dollars of duty fee you paid when you return the order (even it's because of merchant' fault).

DO NOT SELL HERE! I SENT THEM IMAGES OF A CHANEL JACKET TO GET THE PRICE. THERE WAS YELLOWING IN THE ARMS OF MY JACKET. AND I SENT THEM VISUALS OF THIS TOO! THEY MADE ME OFFER AND I ACCEPTED AND SEND THEM MY JACKET! WHEN THE PRODUCT REACHED THEM THEY SAID THERE WAS YELLOWING ON THE JACKET AND WE CANNOT OFFER IT FOR SALE AND THEY CANCELLED IT. HOWEVER, THEY MADE ME OFFER ACCORDING TO THIS! I SENT THE PRODUCT FROM TURKEY AND THEY SENT THE PRODUCT BACK TO TURKEY, BUT TURKISH CUSTOMS DOES NOT ACCEPT THE ENTRY OF SECOND-HAND PRODUCTS! THEY ACCEPT PRODUCTS FROM EVERY COUNTRY WITHOUT THINKING ABOUT THE CONSEQUENCES! THEY HAVE MY JACKET FOR 2 MONTHS AND THEY NEVER ANSWER MY MESSAGES AND THEY DO NOT ANSWER MY EMAILS. THEY DON'T PAY MY MONEY. THEY DO NOT OFFER THE JACKET FOR SALE. THE ONLY ANSWER I HAVE RECEIVED FOR 2 MONTHS IS WE WILL GET BACK TO YOU WITHIN 24-48 HOURS. WE WILL FIND A SOLUTION. BUT THERE IS NOT A SINGLE SOLUTION THEY FOUND! EVEN THOUGH THEY SAY THEY WILL COME BACK AFTER 24-48 HOURS, THEY DO NOT CALL BACK. THEY DON'T FIND A SOLUTION. THEY OFFICIALLY SEIZED MY CHANEL JACKET. THEY CONTINUOUSLY WRITE TO YOU AND ANSWER YOUR MESSAGES UNTIL YOU SEND THE PRODUCT TO THEM. BUT THEY DISAPPEAR AFTER THEY RECEIVE THE PRODUCT. THIS IS OFFICIALLY SCAM! I WANT MY MONEY TO BE PAID IMMEDIATELY! YOU CAN'T KEEP MY JACKET FOR 2 MONTHS! YOU WILL COVER MY DAMAGES AND PAY MY MONEY! YOU WILL PAY ME $1500! IF YOU DO NOT TAKE RESPONSIBILITY, YOU CANNOT ACCEPT PRODUCTS FROM EVERY COUNTRY JUST FOR YOUR OWN INTERESTS, MAKE AN OFFER ACCORDING TO HOW THE PRODUCT IS AND THEN SETTLE MY PRODUCT! PAY MY MONEY! OR I WILL SUE YOU! PAY MY $1500 IMMEDIATELY!

Thank you very much for your products and great service , I will be choosing you from now on and recommending you

Product is as described.

Great products and quality. Their customer service is also very responsive.

Awful company! They charged me a $278 delivery fee!!! I would never recommend this company to anyone! International fee of $278 is a rip off!!!!

Great item description and super fast shipping.

Awesome service, first time purchasing I bought a Chanel bag for a ridiculously low price and I’m ecstatic! I saw my exact same bag to the T on Poshmark by a well known vendor who has been in magazines they were selling for over $1000 more!!! I saw some reviews and complaints about duty and customs fees, but when you’re paying pennies for what you would purchase here in the states for $1000 or more why complain!!!!

Great experience !