Love love love.

They have good quality and fast shipping but refunds are not good on returns. Sometimes they only refund 50%. U was very disappointed when I purchase shoes for belly 309.00 that did not fit and I got less than 150.00 in refunds.

Thought I made a great deal with coupons but ended up paying an additional 90 € for custom duties.

Reputable site. Positive experiences. My 3rd purchase. 1 return that was trouble free! Will shop again!

Great product, fast shipping, excellent customer support!

Amazing support team, very prompt response and professional, their way of managing things is astonishing.

Very good Great confidence

Fast shipping and items as described.

Terrible. I ordered without knowing they ship from UAE since it is not indicated anywhere on the page where you make your purchase from. I learned that just when DHL contacted me demanding that I pay 90€ more for customs duties. So I asked DHL to stop the shipping. They informed me that they could only do that if The Luxury Coset told them to do so and that I had to contact TLC to stop it. I contacted TLC kindly asking them to block the shipment, and they pretended to not understand what I was asking for. They started to talk about how much more expensive the customs fees are in other countries. Note that I asked them to block the shipment while the parcel was still in the UAE. At this point, it was clear they had no intention of helping me, so I took the business into my own hands and I contacted PayPal immediately. They assured me that, given the situation, even if I didn't accept the parcel and I sent it back, I would have been fully refunded. So, again, to be fair, I sent another email to TLC asking again to block the shipment (again, it was still in the UAE) since I would have never accepted it and It would have caused them more trouble (more shipping duties and PayPal involvement) to not block it. They completely ignored me. So when DHL called me because the parcel was in my country, I told them to ship it back or to have TLC pay for the duties. It got shipped back. As anticipated, knowing the package was on its way back to TLC, I opened a dispute on PayPal which they didn't respond to. What they did instead, was sending me an email begging me to close the PayPal dispute, guaranteeing that they would have sent me the refund as soon as they got the parcel back. Luckily I know what happens if you close a PayPal dispute, NEVER DO IT, you can't open it back. If I did so, today I would have lost my money. Anyway, instead of replying to their calls or their emails, I pasted the screenshot of them trying to scam me on PayPal. The day after I got my refund. BEWARE. Always pay with PayPal and NEVER EVER close a dispute on PayPal when the scammer seller asks you to close it.

East of ordering, speedy shipping.

Post-purchase service is excellent. Would give 5 stars but pricing is too high for me with very little flexibility

Wonderful customer service. Super fast hassle free shipping. Love love love The Luxury Closet.

I have ordered several luxury items, from the luxury closet. My items always arrive within a matter of days. The quality of my items is always, just as described.

Great experience

Superb customer service !! Will surely shop again..

Well experience was great, I really enjoyed Luxury Closet products and the services offered. If you want Luxury with high quality standards, I will highly recommend this platform.

The Luxury Closet sets the gold standard for customer support. Their team is not only prompt and professional but also goes above and beyond to ensure every inquiry is resolved swiftly and satisfactorily. With their dedication to excellence, The Luxury Closet makes every customer feel valued and supported, making shopping with them a truly luxurious experience.

I’ve purchased from LC several times, and all is good as long as you do not plan to return. They sent me a dress with visible rips on it, which I noted on the return form, and they are withholding to issue my refund. For anyone purchasing used items, BUYER BEWARE, the blame for damage will be shifted to the paying customer rather than on their poor quality control team - who should examine items ahead of listing and shipping them. The dress was sold as being in 'excellent' condition, but had visible rips on both sides of the underarm area- this item should not have been available for sale in the first place. I even made the return request for pick up within less than 24 hours of receiving the item. I find their quality control and customer service completely incompetent, the chat functionality and email responses are useless. Buyer beware, buy at your own risk. At this stage I just want my refund, and needless to say I will not purchase from luxury closet again.

After reading reviews, I decided to purchase a handbag I've been searching for for months. The buying experience was quick, easy, and hassle free. The website stated the handbag was in good condition, but honestly, it's in pristine condition. It looks like no one ever carried the handbag. And as a bonus, the Louis Vuitton dust bag was included. This was my first purchase with The Luxury Closet, but not my last. Signed a happy customer. 😊

Love this company, I have been buying since last year and only recently I had to return an item. It was easy to do. <3