Bag purchased was "gently used". when recieved this was clearly not the case. How can you pass a bag off with discoloured handles and scratches all over it as "gently used" not to mention the strong smell🤢 which you also failed to mention. Yuck i feel disgusting just touching the bag. Obviously now i have to go through a lengthy returns process with not only yourselves but also DHL to get my import duties back too. Actually disgusted.

They have been raising prices of items and obviously lying about the sale and discounts they are offering. I woke up to find that most the items in my wishlist are more expensive than they were priced. I do not understand how we can trust a platform that claims transparency and honesty and great customer service when the most important requirement between a customer and client is consistency and honesty. I have bought so may items from them thinking that they have indeed respect for these values but I am really disappointed and angry. One of the bags I bought was advertised as going for cheaper and I was priced the older expensive price when I reported it to customer service, he simply insulted my intelligence by claiming that is VAT not a price discount. he simply ignored my next email because I had already paid.

I love shopping at this store. Great prices and amazing shipping - even if Im buying from overseas. I am always looking out for the best deals! I

I’ve been buying from luxury closet and my experience has always been great. But for my latest purchase, Karam had been excellent. I liked an Hermès Birkin bag but raised a tiny issue about the color. Karam was quick to arrange for the Authentication documents and took care of my queries, even sending the bag to my home for my own verification. I Really loved the bag but the fact that Karam has been great all throughout the process (especially handling my doubt) made me decide to actually buy it! I did my due diligence of course and did a separate authentication myself. Thank you Karam!

Great customer service! The app is very easy to navigate. I love the shopping experience with The Luxury Closet

Excellent service my purchase was just as described and delivery was on point as promised, I will purchase again.

I am disappointed with one thing happened a week ago on my return. Don’t like to talk about it anymore, it happned and it’s finished.

I have too many great stuff from the luxury closet. Always satisfied with my purchases.

Bag was fake! Started to wear and tear 2 weeks after wife started using it.

Great buying experience. Quick international shipping.

Excellent, adore my purchase ❤️❤️❤️

lovely site to get the luxury on ! even though the delivery was a bit off , this site is wonderful !

Such a professional company and they did everything possible to help me get the best deal I could!

Shipping was fast and easy. The item came completely wrapped safely and looked very professional. It came in better shape than I expected. Thanks so much will purchase from you again.

Very satisfied

I bought an Alexander McQueen tee and it arrived well packaged and in perfect condition

Excellent selection of different brands and the customer service is exemplary.

Great price, bag condition exactly as described & well packaged to prevent any damage in transit. Would definitely purchase again.

5* service, very fast shipping and amazing Chanel bag in excellent condition. Special thanks to Mirna, the personal shopper ❤️

This is the best experience I’ve had buying from a purveyor of luxury goods in a very long time. I live in the states and the service here lacks, but true to form The Luxury Closet gives you the customer service experience you only get in Emirates. I’m on my second purchase and couldn’t be happier. The shipping is lighting fast too.