Arrived at a very convenient time, worked quickly an was pleasant to talk to.

The appointment was very smooth - very personable lady, on time and efficient.

The engineer was extremely efficient and repaired our faultly siren quickly.

James was polite and efficient. He went about his tasks quickly with no fuss.

The 2 engineers were in such a hurry, they seem to be here for just a few minutes. We asked about an issue with our system , which had happened overnight, we could not set the alarms, he said it was caused by one of their agents,that's it.Then when we asked why no one called us,he said we should have called the company ourselves. Not great answer or customer service. These incidents have happened before and when we mentioned it before,were told the cost of sending out an engineer is £150+.So happy to speak to some ,if it takes a bit shorter time to get through to someone on the phone at Banhams.

I was happy with the person who came to assess our property for the installation of our security system, and with the installation process itself, but my good feelings about Banham end there. We experienced an equipment malfunction only a few months after our system was installed, and when I phoned to schedule an appointment to have the fault rectified, I was told I would have to pay for the call-out and pay to have the problem fixed, even though the new equipment was obviously faulty. (The technician who attended somehow managed to have the charge reversed.) More recently, I was given a 4-1/2 hour window for our routine system maintenance appointment. It's been over 4-1/2 hours now, and I am still waiting. That's the last time I will accept such an enormous appointment window and then sit at home all afternoon waiting for someone who doesn't show up. The technicians seem to be good, but management and logistics are clearly lacking.

Engineers arrived on time and were extremely efficient.

The engineer was great !Quick and efficient

In the nicest possible way, the the experience is completely uneventful which is what you really want from a security provider. It just gives you the confidence that they know what they are doing wihtout any fuss and are completely dependable.

A pleasant capable man, arrived very late but had rung ahead to warn us.

Your engineer was efficient helpful and friendly

Leon Hart came to do maintenance in my home. Not only was he courteous and pleasant but he was careful and meticulous, double-checking everything before he left. He gave me confidence and I commend him. Thank you Leon.

The woman who came was very efficient and able to answer the questions I had. It was a real bonus to have a female engineer in terms of feeling safe. Been wondering if I can request this for future appointments.

Caring and supporting customer service is excellent.

Turned up during the appointed time, worked quietly and efficiently, wore shoe covers and did all that was necessary.

Extremely professional as always. Thank you.

Professional, courteous and polite

The person who did our visit was nice and very efficient. However, it would be very helpful if one was given a narrower time slot for the visit in the first place. It must be possible. Delivery firms can do it. In our case we were told 08:30 to 12:59 although we were the last stop on his morning schedule.

After two or was it three reschedulings we finally had Steven Dogherty as requested by us to carry out routine maintenance to the main house. Had I been available I would have asked why the secondary building was not included. However Mr Dogherty is a first class operative.

I had been to Banham on Kensington High Street many times in the past and the service was usually not great. I went to Banham twice in October and was served by Amie. She was very helpful, extremely polite and pleasant. She is a great asset to the company!