On time polite and thorough

Max was quick and meticulous!

Service engineer was on-time knowledgeable and already had the details of the system furthermore he was a courteous gentleman

Very pleased with routine service and reliable support from Banhams.

Staff is great

Competent, helpful and friendly service engineer who took time to check thoroughly and identified a problem with our connection line to the monitoring centre.

Everything went well but after the engineer left an alarm light on the panel was flashing. We had to call the company the next day to have it turned off remotely.

The engineer was unsure of his role, got himself in a mess and had to call a colleague to attend and advise him. What is routinely a less than 10 minute job took 90 minutes.

Polite and curtious

Very professional friendly guy who carried out annual service on my burglar alarm.

The engineer was no time, quick and efficient.

The technician was polite and helpful, he completed his maintenance and left our home without me having to clean up after he left as previously.

prompt response and action. Courteous and understanding

punctuality and speed of service

Well the member of staff who actually attended the call-out went up stairs and checked the MD office which is where the alarm was triggered from. But he obviously didn't check very thoroughly, as he didn't notice that the window was opened so he didn't close it and it was left open all night, so we are surprised the alarm did trigger again. It was only when we came in this morning that we found it still left open!

As recommended on the website I called the Banham customer inquiry line. After several minutes of waiting there was still no answer. Disappointing for a security company. I’m happy to give Banham 5 stars if they are outstanding, but off to a bad start!

Prompt response and feedback on situation.

Or appointment slot was 9-1pm and the engineer didn't come until 3pm. Communication with the office trying to chase up on the engineer was also very poor. I was promised to be called back and wasn't and had to chase again. Not impressed

Banham came out on a Sunday at short notice to an old alarm of an ex customer that mysteriously started going off. It had been put in engineer mode earlier in the Month "(AND NOW IT CANNOT GO OFF)" But a few weeks later something happened that made that statement wrong. On Sunday they took the bell out of play and would have decommissioned the box in the cupboard but the person letting them in couldn't access this. They agreed today to come back and finish the job at no extra charge. Id say this was a good response from a great company that values past and present customers. Don't get me wrong, the call out cost on a Sunday was expensive, but bearing in mind the upset in the locale with an alarm going off repeatedly a small price to pay. First class customer service form a first class business.

Very thorough and professional