Our experience at Ford Salon was outstanding, thanks to Adam’s exceptional service. Adam went above and beyond to ensure our comfort and made the entire process of getting our new car incredibly smooth. We couldn’t be happier with the service we received from Adam. Highly recommended.

James was excellent and supported us with deciding on our brand new car. Would definitely recommend to a friend.

The car buying experience at John Gross Woodbridge is relaxed and personal . There is no pressure and you are given time to take everything in . The team are very helpful and Stewart in particular is an excellent sales person and a credit to the dealership . We would not hesitate to recommend the Woodbridge branch of John Gross Group to any perspective buyers . Lorraine & Peter Forrest .

Nothing was too much trouble for Gary at the Lowestoft showroom. He was absolutely brilliant with helping me with my choice of car. He clearly explained all my options, answered all my questions and was more than happy to run through the whole process with me more than once to be sure I understood every aspect clearly. Buying a car from this company was a great experience. Highly recommended.

Josh is very good @ his job very helpful & extremely polite he explained everything as we went along there was no rush & what we liked you didn't feel pushed into buying a car great experience with John Grose would highly recommend

Excellent customer service, Patrick was fantastic all the way from start to finish,could not have asked for more

Helpful polite staff, comfortable surroundings. Would use them again

Just had the easiest purchase experience ever at John Grose in Ipswich. Fantastic service from James in sales and the best deal ever without any problems - thoroughly recommend this dealership

The staff at John grose were very helpful. Also very friendly. They made the purchase go very smoothly. And I am enjoying the new car

A big thank you to Alex and the team at Kohn Grose Lowestoft for getting my motability car. Alex is polite caring and professional in his job as a motabilty sales staff member. Everything from ordering my car to hand over date went really smoothly Nothing was too much trouble, any questions I had asked was answered with professionalism. I will be ordering my next car with them again Once again Thank you Alex and John Grose Lowestoft xx

Salesman was brilliant

Very helpful nothing was too much trouble we've used john grose a lot over the years and always found the staff helpful and polite will use again

Very easy process and guided from a knowledgeable salesperson. All questions were answered in a simple manner

Charlie was particular fanstatic in advising on different options available and walking me through the process of buying a new car. Great communication and quick to respond to emails. No question or query was too much.

This was the first car I'd bought on my own. I found all the staff very helpful especially Al, he guided through the whole process and made it easy for me to buy a great Puma. I'm very happy with it, a nippy car with all the tect that I like. Thankyou.

This was our first time dealing with John Grose Lowestoft and we were very impressed with the service we received, We were introduced to Matthew Naylor and right from the start he was very knowledgeable and helpful with the purchase of our new Puma, as we were both unfamiliar with the latest technology in new cars, he was understanding and patient and answered all our questions and we wouldn't hesitate in recommending John Grose to our friends.

After buying a used car from John Grose I was expecting a car without any problems. Unfortunately, within the first three months of ownership the car suffered two faults, with one needing to be addressed twice. I was disappointed to then find a further engine fault, but John Grose were superb in dealing with not only the first two faults, but also with the newly developed one. I would like to express my gratitude to David who went above and beyond to help rectify this problem for me. The service I received was second to none and I am extremely grateful with the help and support given.

I collected my new Kuga from John Grose Ipswich on 6 April and have to say how great the whole experience was. I bought a new Kuga from John Grose back in 2016 so was pleased to deal with Matthew Blower again. Matthew was excellent at keeping me informed throughout the process from ordering to collection. He was on holiday when I collected so didn’t get to thank him personally but his colleague Adam made the handover process seemless. This being my fifth Kuga, I didn’t need a lengthy handover to show me the car and I was very pleased I wasn’t given the hard sell for any additional products/insurances which I’ve experienced at other Ford dealers. One signature was all I needed to provide as everything had been done beforehand which makes the process much quicker. I must admit I thought when Stephen came over with Adam he was coming to ask me about insurances but I was pleasantly surprised that he came to thank me for my business, especially as I don’t live locally. Despite living around 75 miles away, I will always see what John Grose has to offer when changing my vehicle as their customer service is second to none.

I want to extend my sincerest gratitude to James at John Grose for his exceptional service throughout my car buying experience. James was incredibly attentive and made the entire process seamless, especially with the part exchange into my new car. James went above and beyond to assist with all the paperwork, ensuring that everything was in order and that I felt comfortable every step of the way. His follow-up calls before, during, and after the purchase truly showcased his dedication to customer satisfaction. On the day of the purchase, James provided an extra tour of the car, highlighting its features and ensuring that I was completely familiarised with my new vehicle. He was readily available to help with any queries I had, making the transition into my new car effortless. Overall, James' professionalism, attention to detail, and exceptional customer service have made this car buying experience truly memorable. I highly commend James for his outstanding efforts and would not hesitate to recommend him to anyone looking for a seamless and enjoyable car purchasing experience. Thank you, James, for going above and beyond!

I collected my new Puma from John Grose, Ipswich on Saturday 30 March. The experience from start to finish was excellent. Matthew Blower was extremely helpful throughout. It was a pleasure to see so many people in the showroom on Saturday and everybody being looked after so well. Well done John Grose!