Fantastic service as always by James H for my new ford puma. My request was dealt with incredibly fast and had everything I'd asked for. James continues to provide top quality service for me and the rest of the family.

Excellent showroom, the sales staff were polite and helpful with all aspects of purchasing my new car. The hand over was very professional and made the whole experience enjoyable.

Excellent service from Jacques throughout the whole process, including taking time to explain all the paperwork as well as the car functions, to helping me pair my mobile. I have used John Grose at Ransomes for over 20 years and am more than happy to continue doing so.

Everything was easy smoothly running in completing the sale top class service again

Good service, personal treatment of clients, and good value.

Excellent customer service from Charlie Johnson making the purchase and collection of a new Ford Puma very easy and pleasurable. This is the third time we’ve used John Grose to purchase a new vehicle and definitely worth the drive from Essex.

Absolutely delighted with the deal that James got us. The whole process was smooth, easy and quick! Thanks so much James, will definitely use you again!

Ryan at John grose was amazing made the whole experience very easy

Jacques and the team have done John Grose very proud. We've had many vehicles from local dealers, but the service we experienced was to the highest levels of service you can imagine. Highly recommended.

Being a loyal customer of John Grose now for over 25 years always been pleased especially with the sales team that I have always dealt with have always given a top level of service , and the car servicing dept also has been very good with no issues. So recently when I needed to have some repair work done to the front wing of the car, I did not hesitate to contact the accident and repair department at the Ipswich branch of John Grose which I assumed they carry out the same level of service I have been used to from John Grose Ltd Unfortunately, this was not the case, and experience I had is best described as a complete shambles. There appears to be no organized structure on the administration side, although I cannot comment on any of the repair work they do , as I decided in the end after being frustrated and messed about by this poor communication and unnecessary delays and I went elsewhere to get the work done The issues were as follows: 1, I was told, I would have to wait at least several days even to see an assessor to give a quote for the work (most will see you on the day you visit them) 2, No notification that the repair centre was at a different location to the JG centre at the time of booking : I had presumed because the main John Grose centre has the same phone number as the repair centre it was all within the same location, nobody informed me and did not occur to me otherwise.. so when arriving for the appointment I had to then be redirected to another part on a nearby industrial estate where the building slightly hidden away from the road & not that easy to find and as a result was late for the appointment .. this could’ve easily been avoided by better communication to begin with. 3, There was confusion regarding the courtesy car, during the time it would be at the workshop & initially was informed I would be charged for it, when I questioned this it eventually came back that it would be free as a John Grose customer , if i had not questioned this I would have been charged for a hired car which should not have been necessary if they checked the records first. 4 On a plus point, the quote itself did arrive promptly within two days , so straight away I agreed for the agreed work to go ahead.. and I asked for the date to bring the car in expecting a reply in a few minutes as a receptionist would do by checking for an available slot on their diary , I was astonished to hear from the reception that I would hear from them in a few days (this is just to check the next av time in the diary ! ) however this unnecessary procedure did not take a few days as stated .. but two weeks! So after several days of non communication ,I had enough, and decided to go elsewhere to have the work done by someone more organized , as did not want to be messed around further , The next Repair centre took a fraction of the time to get the issue all booked in without any fuss. For a company that normally has a high reputation of good customer service, this particular department is not meeting the same standards as you would expect in my opinion I would imagine the likely answer from JG will be they are overwhelmed with work which they may well have ,....in which case more staff should be recruited to cope in these situations with a better organized administration would certainly help. The only reason I have given two stars and not one is the fact its only this dept that is letting a good company down by poor customer service

I took delivery of my new Kia Sportage on Monday 23rd October 2023. On ordering this vehicle I was advised by Matthew that there was a 6 month wait for this vehicle. Matthew Naylor's (Salesman) customer service was outstanding. He seems to have a natural ability when communicating with the general public. He kept me updated throughout the 6 month wait with regular emails with the appropriate update. Matthew made the handover extremely stress free, I am not technically minded so Matthew took his time and reassuring me that nothing was to much trouble. This is my first Kia vehicle and I would certainly recommend the customer service to any of my friends and family who was looking to purchase a new vehicle. WELL DONE JOHN GROSE KIA

Extremely helpful, friendly and professional staff. From the start they made me feel welcome, answered questions and updated me regularly on the progression of my new car through email and phone calls. Cannot rate the whole experience enough, first class

Our experience with John Grose Ford has been excellent since we began using this dealership for our car. Jacques Damant who assisted with the car and handover of our Toyota was very efficient, courteous and kept us informed about the build and location in the E.U. and the UK The Kuga car we have just received was well worth the time it took to arrive. The whole process has been Exemplary. Nothing was too much trouble, Jacques made the whole process as smooth and efficient as it could possibly be.

Great service no fuss easy to deal with

This is my first time using John Grose Ipswich and it’s safe to say I will be definitely using them again. Adam was absolutely brilliant he explained everything and kept me informed the whole time. He made me feel very welcome and looked after. I have no hesitation in recommending them and I know I will be part of the Ford family for some time.

very helpful

Excellent service, quick response times to queries, nothing was too much trouble. Salesman Joshua Brooks

James was very helpful throughout, arranging test drive, keeping me updated and providing a great deal

We turned up wanting to buy a new car. We said what we wanted and were promptly supplied with the options and the costs. The business was then concluded and two weeks later we had a brand new car.

As always it is a pleasure to purchase our new car from John Grose Ipswich! James Honeywood is brilliant at what he does, nothing is too much trouble, he makes the whole process as smooth and efficient as it could possibly be! Buying a new car is so easy and we are always well looked after so thank you James. Very pleased too to see Matthew Blower back...