The whole experience was made very easy by your staff.

Quick and easy handover ran through new car controls explained them in understandable terms overall a good experience

I was very impressed on how I was treated as a customer. Ben was so helpful and I felt valued as a customer

Excellent thanks

Picked up our new car recently & I must say the whole experience was very smooth. No question was ever too much & I didn’t feel intimidated at the dealership/handover. Both Al F & Matthew N did a great job. Very professional & excellent customer service. All communication by me was always answered promptly. Despite being over 100 miles away I would actually consider using John Grose Lowestoft again in the future. The cars great too. Thank you

mr balihar singh confirmed we can come and we are confirming we are buying the vehicle and it will be deffo saturday but we want to have it reserved until saturday and we seen picture and images and tyres the car is right for my son and we are not calling until we have contributed first we want to pay £99 and have it under my father name mr balihar singh because we are not like other people wasting journey so we have planed and decided can only can pay first before we make the next move from mr balihar singh we dont want to have a another look we have confirmed it the right one and picture are great but we are paying first no matter what you say or do but my father is a strict man and please do not upset me AX19 UNB

Perfect salesman not too pushey, a pleasure to deal with,very friendly honest and helpful.

The salesman, Adam, was pleasant and very helpful. For the first time we were buying an automatic and the car also had some features new to my wife and I. Adam patiently explained these and assured us that if we had any difficulties we could contact him for advice

My first purchase through John Grose and hopefully not my last. From start to finish Stuart was superb. Thanks for all your hard work and communication throughout the sale process it was appreciated. Would highly recommend.

Great service, keeping me well informed throughout my purchase. This is my second car from them despite living over 60 miles away. Its worth the journey for this level of care and attention.

Luka was amazing helped us out so much thanks again Luka

Horrendously BAD service department, lazy rude service advisors, lazy rude service manager, this garage is out to charge customers for warrantable items!! Clearly none of them know how to do their jobs whatsoever! A car, a DS, taken in for a recall with a fault or issue nothing to do with the EV battery but upon picking the vehicle up has developed an EV battery fault (charging error) then told by the garage after another visit that the battery has been found to be at fault & told it needs a new one to be paid for by the customer(!!) on a car still under manufacturers warranty that’s done only 12k mileage?! I being an ex-service advisor found the DS automobiles U.K. site very interesting, the battery is covered under an 8 year OR 100k mile warranty…ie checked to 70% capacity & cells removed & or repaired if necessary UNDER WARRANTY for the 8 years OR 100k miles - so no the customer does NOT need to pay for a new battery it needs to be replaced or repaired under the warranty guidelines! This information took me 10 minutes to find!! Try having a bit more customer service & doing your jobs more thoroughly & properly John Grose!!!

Dealer kept in contact and negotiated deal well. But after collection decided the car wasn’t right for me. Wouldn’t assist in options to return car despite distance selling rules being in place

This is the second car I have purchased from John Gross and I returned to the branch based on my previous experience. Stuart, who handled the sale, was really helpful and knowledgeable and I felt totally at ease with him. Of course he wanted to sell me a car but I didn’t find him at all ‘pushy’ and throughout he was polite, friendly and I felt comfortable discussing all aspects of the purchase with him - including financial matters. He helped with sorting out the transfer of my personalised plate and other minor matters that saved me time. I also felt I was offered a very fair price when trading in my previous vehicle. I would definitely recommend John Gross - and Stuart!

James at ipswich was brilliant helpful from day one. We will definitely be back again

The full end to end experience was amazing, several quotes given for finance so I could choose the best option for me. Ryan was in contact to let me know how everything was progressing with the car. The paperwork went through mid August and the car was delivered 1/9/23 at 11am, considering the distance between where I live and the retailer this is amazing. All paperwork sorted easily and the handover was very thoroughly done, making sure everything was set up before leaving. Would 100% recommend this retailer.

I knew the car I wanted and I shopped around. John Grose were able to offer the best deal. The sales agent,Adam Hills kept me informed about the car I had ordered and its journey through the build process. The handover was smooth and painless, made quicker with the use of online tools and very informative about my new purchase. I am very happy with the car and very happy with the service. I shall return again even though I have to travel 65 miles to get there and there are numerous other ford agents before John Grose

Well treated thanks

The staff were very helpful and accommodating. As a driver with additonal access needs was brillaint to have the support in place up to and including helping move items from old car to new.

Specifically John Grose Peugeot In Ipswich, and even more specifically Luca Blackburn!! Choosing a new Motability car was made super easy with Luca. He is knowledgeable and has the best customer service approach. From the first contact right through the application process, and delays and changes beyond his control, he made it a very smooth journey. This guy deserves a gold star (and a ££bonus) For an excellent experience this is the place to go.