Helpful service on repair of hearing aid and thorough investigation of my hearing capability on my annual visit

I am a regular for ear wax removal and have always been seen by Ashleigh in various clinics and she goes above and beyond every appointment. She’s always thorough, kind and attentive every appointment. I will always be going back to have this done by her

Hidden Hearing's consultant was very good. Attentive to my mother-in-law's questions and left us feeling very reassured.

Very friendly receptionist and competent audiological assessment; professional examination, but with a lot of cheery chat and interaction; good explanation of hearing loss and updating software on aids; discussed ongoing follow up. Recommended office and personnel

Waiting to see if I get the results as promised

A very good experience today. Justine was great and removed a pile of wax from my ears. Hearing is now much improved. Would definitely recommend the service.

Very friendly professional and helpful advice

always fantastic very helpful and pleasant

Very good and friendly service.

Today I went into the Hidden Hearing branch at Northampton to collect batteries, I requested the receptionist to hand me extra batteries as I do not come in every other day to take them, the last time being 5 months ago in October 2024 I guess, she just shrugged me off as if I am a beggar come to beg for free stuff. She started raising her voice a fact that I ignored out of an understanding that she deals with people who are hard of hearing like me, I tried to reason with her saying I do not come in every other day for the batteries as I work all week so if she could help me but she would not and continued speaking rudely to me all I asked was 4 boxes of them. When I bought the hearing aids, which are the most expensive product they have to offer in the catalogue, I was told I could take as many batteries as I wanted a rule which I never exploited and never hoarded batteries it made me feel shocked as this whole ordeal was made about just an extra pack of batteries, the receptionist made me feel embarrassed and was condescending about the fact that I asked for batteries which I was entitled to after buying their most expensive product. Absolutely horrible customer service and I regret buying from Hidden Hearing. Rude and unprofessional staff!!

Exceptional service from the receptionist and Khadisha, the practitioner at the Kingston Branch. Both were incredibly welcoming and made the experience seamless for our client. Hidden Hearing is fortunate to have Khadisha on their team—she’s warm, bubbly and so friendly.

A broken lead to one of my hearing aids was repaired in the Stafford office by the most competent of persons on the front desk. Thank you indeed for a rapid 5 star service.

Very friendly and efficient

Excellent service - careful, informative and relaxed. Very satisfied with the service all round regarding my ear wax removal procedure.

The advice and treatment from Samantha was very informative

The girl who we saw was very helpful and courteous

I have been a customer in the Barnstaple branch for nearly 3 years now and nothing whatsoever is any problem for either Shaun or Sharon, who are always so helpful. I visited Shaun a couple of weeks ago for a tweak to my hearing levels and today, Sharon was really good in organising the replacement of my Oticon ear grips. I am never disappointed with the service I receive and if you have a hearing problem, I really cannot recommend Hidden Hearing at Barnstaple highly enough.

Great service from a friendly well respectful knowledgeable audiologist.

Michelle was very patient and extremely informative about my condition. To have a whole hour spent on checks and explanations in my own home was a thoroughly pleasant experience. Thankyou

Good. Very professional