Had one of those irritating calls where when you answer the bloody phone just cuts off. Went online and found the number I was called from (0131 381 6988) is operated by these cowboys. Apparently it is some sort of energy scam, although I was not actually spoken to so am unable to confiorm this with certainty. But it is obviously some sort of scam because this type of telephone contact is becoming very common.

Disatrous service, no support, stupid generative AI. Simple things like adding a FCM account to push notifications is not working. Actively looking for an alternative.

Well, there is nothing more than the other reviewers have described Twilio. Poor or non-existent customer service, poor documentation, poor everything!

Absolute disaster. We are using Twilio for many many years, we had 1 Toll free number for Uganda. On 28th of August Twilio informed us that they will dispose our number and removed it from the system. They gave us just 2 days to migrate, providing no path in getting this number back. This company became a monster after going public.. time to quit and find another one. You must be ashamed of you Twilio.

Impossible to speak to anyone about their decisions. They aren't even looking at files that you send them. This is the worst company to work with. Slow and unaccessible. Find another.

Scam automated message selling loft insurance.

These scam artists tried calling me about my life insurance policy. They were able to tell me my current provider and the expiration date of my policy. Where they slipped up.... I'm a Sales Director in the financial sector and one of my OWN independent finance officers from MY OWN company was able to broke the market and sell me my policy. So when this insurance company told me "when you signed up, you agreed to share your personal data and allow other companies to contact you with better deals". This is untrue, they have breached GDPR and got my data ILLEGALLY because I didn't share my details. And I am now going to go to great lengths to ensure this fraudulent company is held accountable by the FCA, the financial ombudsman and ensure any underwriters or MGAs supporting this company are aware of their breaches of regulations.

twilio supplies scammers with multipul numbers to harass uk people 01615245131 02045721507 02045721564 are three of the numbers just from today, they are just as bad as telnyx who also supply scammers with numbers

Got a f off email right after registration. Should not have wasted time.

5 calls from 5 different numbers in 36 hours, all from this company. Harassment.

Twilio’s customer support is beyond frustrating. They’re great at winning your business, but once you need assistance, it’s a different story. We’ve had an open ticket since July 24th, and despite multiple follow-ups, we’ve gotten little to no response. Days—even weeks—go by without any communication from their team. This lack of support has caused significant disruptions to our operations and negatively affected our customers. If you’re looking for reliable customer service, I’d strongly recommend considering other options. The repeated failure to follow up is unacceptable.

Worst company worst support and NONE existent support. They are so horrible in all levels. 1) I had an account for our internal Inbox messages with them for 4 years and it was free account. All of a sudden when we wanted to use SMS and pay for SMS they started SAVAGELY charging us. 2) now we created an account for SMS and Whatsapp, they even don't allow you to send them a support ticket even though to set up they are asking me to contact support for an error the system is throwin for my submission. I have to buy a bloody plan to be able to get support before even getting started. Horrible corporation, bad leadership, bad mentality, messed up management in all leveles. if you have any shares in this messed-up sell it

All the spam calls I ever get come from Twillo. They should be shutdown.

So sick of receiving frequent spam calls purporting to come from different places in the UK from Twilio. I am not a customer, yet every time I’ve checked spam calls they all come from Twilio!

No way to speak to someone online in chat or phone. Phone message instructs you to send email and provides a bad email address. No way to cancel or pause account and they simply charge you and keep your money. No way to speak to accounting or management. Horrible dashboard, horrible lack of customer service.

This company is a pain in the butt and that is putting it mildly! We get frequent spam calls purporting to come from different places in the UK. When checked they all come from Twillio! It's just a SPAM AID! Absolutely hate them.

Constant cold calling . There is an OFCOM report online . I have TPS and still receive these calls often silent when answered. Manchester number 01415246704 but company based in Ireland.. Appears to be scam activity .

Absolutely atrocious customer service. In my years of working with and within various support teams, I have never encountered such an appalling lack of responsiveness, competence, and basic courtesy. The response times are abysmal, the information provided is either useless or comes way after you need it, and the overall support experience is nothing short of a nightmare. If you’re looking for help, guidance, or even just a timely reply, look elsewhere. This is the epitome of what customer service should not be. Save yourself the frustration and avoid this company at all costs.

Pity you can't leave less than one star Constant scam and nuisance calls from this joke of a company My registration with TPS seems not to matter to them. I am seeing if they claim to be compliant. If they do, then I will certainly have my solicitor press the matter home.

Other than customer service everything else was just awful. Spent money on service almost one month ago and haven't been able to use it. Literately needed this for my business and nothing. Just a waste of time. Went with Telnyx which has been a god send.