Easy online enquiry to change name following marriage, completed within 24 hours with email confirming.

Iriney H was great on the chat service today. She quickly answered all of my questions. Thank you

The support team is incredibly personal and accessible; and can talk geek and "normal human" in equal amounts of expert. A world away from call centers of script followers. Special thanks to Iro.

Quick response and excellent customer service.

During an outage the support team were very helpful and provided regular updates on progress and timescales.

One year after starting my super fast FTTH fiber connection with LitFibre, I realised that I did not have an online account with them, where I could check the details of my account, such as renewal dates and terms of service. I called Ian, from LitFibre support, who was ultra helpful and did send me full instructions of how to register, giving me an update of my account. To be fair, I have never had to do anything with my internet connection, I never had any problems with it. I still record up to 500Mbps/500Mbps speeds, especially high close to the main router, with satellite repeaters throughout the house which I bought separately from AVM - Fritzbox. I highly recommend LitFibre, despite the recent announcement of Cityfibre acquiring them in May24.

Needed a static IP to set up port forwarding on UDM Pro SE third party router, all sorted in half an hour with help from Alex at Lit Fibre. Don't forget to spoof the MAC address on the UDM Pro SE Gateway also. Easy.

Great price for very good up and down load speed. Renewal process very quick and simple.

Very reliable fibre broadband! I have been using Lit now for 12 months and never had an issue! They are easy to contact if needed! I’m so glad Evesham were one of the first towns they installed their network, and unlike other broadbands, Lit use there own cables and not piggyback off Openreach.

I had a tecnical issue after having issues restarting my router. Called the technical support line. Spoke to Rick. I was overwhelmed with how friendly, helpful and knowledgeable he was. Got the problem sorted out in 5 minutes. Really pleased with the attitude and customer service. Take note VirginMedia! I'm so happy with the service, cost and level of support Thanks

Was an extremely quick and easy install. They even turned up a day early to check they could get the fibre to my front door, which was lucky as the end of the duct was blocked. Next day, 2 men turned up in the time provided and even though I wanted the router upstairs, they completed the job in under 2 hrs. Now I have 900+ Mb wired and 500 Mb on Wifi downstairs for only £39/mth. After 30yrs as a VM customer, it blows them away on price and upload speeds.

UPDATE ====== As of 13:15 Wed 25 September 2024 my service has been fully restored. As a Datacom and IT engineer of over 35 years I do have some experience in this field. Especially when dealing with customer and loss of service. It is interesting that the Litfibre Service Status page did not specify Sutton Coldfield as a significant area affected by this outage, I knew this from talking to the Litfibre network installers some months ago. Due to the vague nature of the Status Page updates I went to Erdington Exchange at 10:00 this morning to find the Cityfibre engineer setup in a manhole outside working on many, many fibre optics. This was a major outage caused by a badly damaged cable by another network provider pulling cables in. This was never going to be a quick fix. Significant damage to a core part of Litfibre's network. Right from the start of this outage in my opinion customers should have been made aware of this significant damage and that an extended repair time was going to occur. If customers can make temporary alternative connections where they can, they should. Systems will always fail for some reason. Be honest and tell them the true position. PREVIOUS TEXT ============ Now we know what to expect after Cityfibre took over Litfibre. Christopher Gawn Tom Williams Simon Holden Wiiliam Mesch All Cityfibre appointed Directors of Litfibre on 13 May 2024. Why am I saying this. My service has been down since 09:00 23-Sep-2024 and still down at time of writing. A major incident and no one works overnight to rectify it. Engineers turn up at 11:00 next day and still no service. Who is running Litfibre now? It looks like no one. Technical support does not have a clue what is going on. No one seems to care about providing a service. The Litfibre mantra is "Broadband done Properly" ...... now its to be "Broadband done Improperly". Its an awful level of service. So back to the start of this review what are the newly appointed Directors doing to solve this extremely poor level of service? Watch this space ..................................................

I spoke to Ivo in Customer services, very helpful, he actually listened to my concerns and come back with clear guidance and follow up email.

Received clear answers and an honest response when there was a bit of uncertainty

Unfortunately, another issue with Lit Fibre. The service in the whole area went down around 9 am yesterday. That’s 2 whole working days so far and They are not providing any substantive updates. The last update was this morning promising an update within three hours. It’s now after 5 pm and there is no update. I work from home and my son attends online school. Okay, some outage is okay, but this, this is just not a service. Seriously considering terminating now and going back to Sky or Virgin. I never had this problem there.

My experience with Lit Fibre has been flawless since the day of install 18 months ago. It's not often you can say that about a broadband provider!

Friendly, fast and efficient customer service. Always a positive experience dealing with this company.

Great support, no sitting around waiting for someone to answer your call, answered instantly and solved the problem, Iro did a great job.

After 10 months of trouble free use I started to experience constant drop outs on my devices on guest network. After initial troubleshooting the support team asked me to reconfigure my network and set every device to forget previous settings. With over 34 devices, some of which needed to be recoded and flashed 1 spent around 30 hours removing and re-installing devices to no avail. Various other changes were made including turning off 5ghz on guest network & blocking IPv6 again to no avail. Some days later the problem disappeared & I assumed Tapo or Alexa had made updates but was told that the network team at Lit had been making changes to the network as they had a number of customers with similar issues. I’m very frustrated that I was told it was necessary for me to have to reprogram all my devices despite my protestations that this would involve a huge amount of work while they knew that this wasn’t an issue unique to myself. I should say that the 1st line support team have been very responsive and tried their best to help. Edit: After explanation from Customer Service manager I have a better understanding of the issues and have been assured they are looking hard at how they can avoid this scenario in future.

Quick response, problem sorted.