The information given was good and clear

No long wait for my call to be answered. Iro was very clear in giving me instructions after he ascertained what was wrong. Back online very quick. Thankyou

I've had lit now for 2 years. Now I'm getting the internet drop out (intermittent) this seems to happen late at night. But when I contact lit support, they test the connection and say nothing is wrong it must be a problem with your equipment. As I've have many different computers, tablet and mobile phone to access not online at the same time. All seems to have the same problem. Now look at other providers as lit just pass the blame back to your equipment.

My experience was good and they are very helpful

Lit is an exceptional broadband service provider. There is no marketing push; they gain respect from the service itself. During almost 2 years - nearly zero downtime. I haven't experienced disconnections during the work meetings. Plus good experience with support.

I have been 18 months now with Litfibre and never had an issue. Today called customer service and RIO attended me, he was amazing, sorted my questions and gave me a fair quote for my renewal. He was friendly and strived to go beyond the mile to call me back to have enough time to rethink what we discussed. Because of people like Rio on the other side of the service I choose to stay with LitFibre!

lit fibre so helpful and customer service is second to none Iro from lit was so helpful and kind i recommend lit fibre any time

Looking to move away from BT as contract is ending soon, so made an enquiry to Lit with an number of questions a few of which were of a technical nature in which Iskren understood and answered without hesitation. Based on this I will be moving to Lit away from BT mid October.

Online chat with Ivaylo was very helpful

I have had fibre to my new home for the past 6 years. What should have been 1 hours work at most has now turned into a complete disaster which is costing me money in more ways than one. After 3 hours of two engineers trying to feed new fibre to my home I now have no working broadband at all. In the process of trying to install their own fibre they managed to break my existing BT fibre which has been working for 6 years. The engineers left and told me to contact customer service. Customer service had no answers for me and then sent me a stock email saying they are sending a blockage team which will be 10 working days. So at this point I have no means to access the internet and is costing me money because I work from home and still paying for BT Fibre which I can't use because LitFibre broke it in the process. Oh and an open ended date of when this will all be resolved. Customer service is only as good as a response in times of crisis. The silence speaks volumes.

Excellent customer service & support

The customer support agent was extremely helpful and knowledgeable. The response was very quick.

Customer service was good, dealt with my query very efficiently, the line wasn't the best so was difficult to hear sometimes.

was quick to fix and sort the issue at hand

New brooms sweep clean. Was really happy with the service and the customer service guys automatically credited my account with free months when I referred friends. Now they have a special code system and if you don’t use it you don’t get your loyalty rewards. No more referrals from me. Your new broom has warm out guys

It's very refreshing to deal with folks at Lit Fibre, every encounter I've had since becoming a customer 3 months ago has been amazing. As a long standing Virgin Media customer (20+ years) I was nervous about switching to a new company scarcely known, but it's been amazing all they way. Blisteringly fast speeds, excellent customer service and very fair pricing. Shame I wasn't able to switch years ago !!

Alex responded quickly and helped to resolve my query too. Impressed by how quick their response was.

Telephone queries get answered by an advisor very quickly without having to go through numerous annoying options. My advisor Ross went above and beyond to ensure I got the services I needed

Your advisor Ross was the most patient and helpful advisor EVER !!

Lit fibre provides a capable router, rock solid service and fast speeds for a very competitive price. The service is an order of magnitude better than my previous providers of Virgin and BT. Two years down the line I have resigned with them for an extra two years at half the price of my previous Virgin contract.