Initial Experience with ENGIE. I swapped provider and was disappointed when the direct debit was drawn from bank but I was unable to see a detailed Bill via online account! A Bill was generated manually after a telephone call BUT I shall have to repeat this process for JUL.19 usage and it will be AUG.19 before detailed bills can be automatically produced - REALLY! I'll be happy to re-assess ENGIE in the future.

Just spoke with Jordan Emery concerning my latest Meter Readings, excellent service Thank You... Graeme J Dalby

Kyra Blackburn Very professional and helpful in dealing with my issue of logging into my account.

Discussed a confusing gas usage issue with Dominic who was extremely efficient & helpful. Great to know that I am dealing with a company that provides excellent professional customer service, enabling satisfactory resolution in this instance.

Spoke with Vlad the other day to setup my online account, found out I was on a variable tariff and took out a better deal, thank you Vlad for pointing that out and a five star review for Engie for taking care of it's customers

Rang up the customer services and spoke to Andrew Taylor about a meter reading that was way out. It was very quickly resolved over the phone. Excellent communication and service. Thanks.

Spoke to Andrew Taylor to amend direct debit. I found him very friendly and knowledgeable, he advised me as I already do online Meter reads if I had online billing it would save us money, so nice to speak to someone friendly and good knowledge of Engie.

easy site to use,plenty of information. Staff informative and knowledgeable when you phone Daniel Ferries was particularly helpful and I am grateful to him

Spoke to Daniel Ferries yesterday, he was polite and very helpful. Updated my meter readings and provided excellent customer care. Will continue to stay with Engie

Great customer experience, easy to track and good communication. Closed the account now due to moving but Tom provided excellent phone assistance with this process! Many Thanks

Always have had good experiences with Engie. Customer service is always excellent. Have just got off the phone with Jordan Emery who was extremely polite and down to earth.

Jordan Emery was very helpful today on the phone. He has gotten back to me very quickly. He has explained everything very clearly and I had no further questions. I am very happy with the service I was provided today.

Daniel Ferries was really helpful today. I have renewed my contract with ENGIE.

Tom was very prompt to take my call and was able to deal with my enquiry in a very professional and helpful way. Thank you very much, Tom, for your help.

Daniel was personable and easy to deal with. Dealt with my inquiry in a efficient and helpful manner.

Very helpful young man on the phone, went above and beyond what was required to give excellent customer service. - Jordan Emery you are a star.

Daniel Ferries providedo clear and concise instruction on what was going to happen after I gave a meter reading.. He was also very compassionate to my circumstances and very professional through out, he is a credit to your company. Thank you

Good follow up service, I have raised a complaint a few weeks back and I have been in contact with Vlad constantly during my complaint process

Daniel Ferries provided exceptional customer support, only required me to be on the phone for 5 minutes before having everything settled!

Speaking to DEBORAH today who i found very helpful and sorted my my concerns out very rapidly, thanks Deborah.