I phoned to renew my account which runs out at the end of June and spoke to Andrew Taylor who I found to be professional very efficient and friendly. He soon sorted out my renewal to September 2021

Phoned customer service today and was greeted by Tom who was very helpful and professional. He dealt with my query for me and I was very impressed with him.

Just spoke to Daniel. Great service... fast, efficient and knowledgeable. He resolved my issue with a minimum of fuss.

i spoke to Daniel today. He was very helpful with my query, also very professional and friendly. Once again my called was answered straight away.Very pleased.

I rang up to talk about my payments, I was requesting my direct debit payments remain as they were and I would pay the outstanding amount as I had been ill and used a lot more energy than normal. This request was dealt with immediately without any drama, there was no issues, the process was quick and easy, I explained the situation and my action plan and it was actioned straight away, no "I need to speak to my supervisor", Andrew made the decision and made the ammendment without any fuss. Unlike a lot of calls to customer support, this was a delight, the whole experience was enjoyable and I ended the call feeling that I was a valued customer and that I had not had to fight to get what I wanted. Due to my previous ilness I was also offered additional support without asking to help should it happen again. All in all, very good customer support, thank you.

Spoke with Jordan Emery re an account credit amount. Jordan was friendly & helpful & resoled my query swiftly & accurately!

Called in the other week to discuss my account was greeted by Vlad who assisted with all my questions in a patient manner.

Excellent service received. I wanted to arrange a switch over to Engie for gas & electric for my mother and T. Rodden was incredibly helpful, informative, courteous and professional. He kept me informed about each step of the call process. Exemplary customer service throughout. He also assured me of confidentiality standards and the process when I went on to pay my own bills - which was really reassuring. I have no regrets about making the switch to Engie this past year. A trustworthy company that does what it says it will do and has a high standard of customer service at the helm.

What a brilliant guy anthony is.. he sorted my problem out. Nothing was to much for him..he did everything he said he could do to help and returned the calls when he would.. you should be proud to have anthony on your team.. great guy that will go far with his customer service. Thankyou anthony x

Can’t believe in this day & age this rip off company can be aloud to continue . ABSOLUTE RUBBISH so need removing from service .how do these people sleep at night . Been with them a year told with them until 2021 . NOT on the rate they originally said. Please someone stop them

Called on routine checks on my account and spoke to Antony earlier. He was very helpful and pleasant, and actioned everything there and then. I'm an energy consultant, so appreciate that the sector is not always easy to be in, but Antony certainly made me feel secure in my choice to lock in such a long period.

Phoned to ask about best tariff. Spoke to Daniel Ferries he was very helpful and explained the options clearly.

Anthony was fantastic in sorting out my electricity switch, went one step further also, as I have gas account already, he sorted out the merger of the two accounts so I didn’t have to encounter any delays. Fabulous, thank you.

I rang to enquire about my payment and direct debit. I spoke with Daniel Ferries who was very helpful and handled my query efficiently. Thank you.

Had a query about our account, being a fairly new customer wasn’t sure how it would be dealt with. Spoke to Daniel Ferries by telephone who was very helpful and hopefully all will run smoothly from now on thank you

Good service by jordon

Spoke to Dan ferries his customer service was second to none, was a pleasure speaking to himslef

Prompt and very polite services from all customer service people that I have dealt with

Spoke with Jordan Emery today and what great service and attention received. Jordan dealt with my enquiry in a very efficient and polite, professional manner. Very happy indeed.

Would highly recommend Engie. Daniel Ferries was efficient, helpful and made getting my mum's meter readings hassle free.