customer service chat with KYRA BLACKBURN who was very helpful ,polite , understanding and most of all sorted out my bill very well.

Need to change my direct debit and Daniel Ferries was pleasant and helpful over the phone. Started general conversation about football and managed to change the direct debit within 2 minutes. Quick, easy and efficient call.

Been with ENGiE for 2 years and have been happy with the cost of my 2 year fix, however that is up soon so had a long conversation with Evita to review my account and look at what they can offer me on a new contract. Obviously the cost price has gone up a good deal, but it's a 2 year 3 month fixed deal and compares well with other suppliers. The service and communication has been really good over the last 2 years and I am happy to stay with ENGIE at a slightly higher cost than some others because of this.

Call was answered by Daniel Ferries who was extremely helpful and polite. Gave me good advice and resolved my problem.

Call answered by Daniel who was extremely helpful, he was able to answer all of my questions, sort out issues with submitting my meter readings and discuss my monthly payments. Excellent service thank you.

i spoke to daniel and he was very knowledgeable and took the time to help me with all my enquires great service

Polite, efficient and helpful

Great service from Jordan Emery. Jordan was very polite and professional. Wasn’t put on hold for ages either like other providers. All in all excellent service, thank you.

I rang Daniel to ask to be put on the Priority Services Register and he kindly told me that I was already on it. At the sametime I queried my £20 per month increase in Direct Debit payments. We discussed the possibilities of reducing it etc., but, on balance, decided to leave it at £71 per month to make sure that my account was up to date with energy used.

Had a great experience with Engie so far. Had to phone with a query, requested a call back as lines were busy, and received one within minutes. Excellent customer service and dealt with my query fantastically! Only slight negative was that I wasn't made aware when Engie had taken over my supply. No massive deal but always useful to receive notification.

Call answered promptly by Ryan. He gave me the information I needed to decide if I should change to an alternative tariff. Very helpful

I CANNOT BELIEVE HOW THESE PEOPLE EXIST SIMPLY DUE TO THE FACT THERES ZERO COMMUNICATION. BILLS ARE NEVER SENT AND THEY HAVE TO CHASED COUNTLESSLY TO GET A BILL THEN ITS NEVER BASED ON TRUE FIGURES BUT A FAR HIGHER ESTIMATE SHOULD NEVER HAVE JOINED THIS BUNCH OF THIEVES AND I'D ADVISE NOBODY ELSE DOES EITHER. FORMAL COMPLAINT HAS BEEN SENT TO OFGEM.....

I emailed yourselves as I didn't know when payment was being requested, unfortunately you couldn't answer. Everything else from joining giving my meter readings been excellent

DANIEL WAS VERY HELPFUL AND SORTED THE ISSUE STRAIGHT AWAY.

Thanks to being told on my bill, I found I could save nearly £80 on my dual-fuel fixed tariff to Sep 2021, just by changing to version 7! A call with Daniel Ferries progressed this easily and with no dreaded 'call-centre hanging around' (on a Saturday afternoon). My experience in the 6 months I've been with ENGIE has been excellent - the best long-term deal available and very efficient, as you'd expect from a subsidiary of a major French supplier.

Spoke with the lovely Lauren Darby today regarding changing my tariff to a cheaper option. Lauren completed this in Minutes for me. Thank you Lauren

Customer Service excellent helped by Daniel Ferries was very helpful with my enquiry Thank You

I called to renew and update payment details, Thomas Westgarth was extremely helpful and dealt with all my requests professionally and quickly. Great service

Very helpful, friendly, great service. Spoke to Daniel Ferries extremely helpful!

Excellent customer service, competent, knowledgeable, friendly, efficient resolved my query very quickly. Very impressed thank you.