Excellent customer service provided by Owen when changing over tariffs. Thanks

I signed up with Engie 2 years ago after I was offered a good energy deal.I have been very pleased with the quality of the customer service. I have phoned occasionally to ask for information, and each agent has spoken clearly and politely . They have all had a warm friendly manner . Today I spoke to Andrew Taylor about a query over the last bill.He checked and reassured me with the correct information. He dealt with my questions thoroughly and provided me with additional useful information.The conversation was not hurried . Today, a Saturday, I was connected straightaway to Andrew.I have rarely had to wait more than a couple of minutes to be connected. The team have provided me with excellent service. Thank you Engie.

I was helped by Andrew Taylor, who was helpful, professional and pleasant to deal with,

I spoke to Tom Westgarth today, and his customer service was excellent. I had a few queries and he was very helpful. Moving forward he explained everything I needed to do to ensure that I was paying the lowest tariff. I was very pleased with my experience today.

Today I spoke with Deklan Wighan, and his customer service was fantastic. I had a few queries, and he was most helpful and didnt make me feel stupid, even thought I had made a couple of errors on my account. He explained everything that I needed to do, and assisted me well.

We are moving tomorrow, just 2 roads away in London, had to contact Engie the supplier at the new address as they are not the supplier of our electricity/gas and to inform them etc the company that was moving with us. After so much time spent on phones the past few days to utility companies, since nothing seemed to work on line, I spoke with Kyra Blackburn at Engie this evening, what a breath of fresh air she was, so helpful, even though we were not having accounts with Engie, a real asset to Engie and just really helpful, after so much wasted time, it sort of made me think maybe we should have our gas/electric supplied by Engie, if this example of customer service was anything to go by! Excellent

Daniel was fantastic, easy to talk to and a genuine lad. Doing what he could to fix my issue. He is an asset too the company.

Spoke with vlad today, finally understood haw to chose a tarrif, he was very clear and very paicient and explain everything to me. Thancks to him I know how to chose waths best for me now.

I called to discuss my account and Vlad was very helpful

I spoke this morning with Daniel Ferries and I can say that Daniel was first class. He went through my account and explained everything in a way that I understood. As a result I have decided to continue using Engie for the next two years.

Tom Westgarth dealt with my request in an efficient and professional way and still found time to share a joke or two. It made my experience genuinely enjoyable

I have discussed with Daniel my account and I am thankful for his explanation. John

Called up to renew my contract and spoke with Daniel Ferries. I can not stress enough how above average Daniel's customer service skills were. He is brilliant, personable and a canny young man. Thank you for making the transition through tariffs an enjoyable one and not being so humdrum. I also love how easy it is to get through and 100% brilliant service every time. Sarah

Spoke to Julie Thompson this morning who was very helpful and resolved my query in a polite and friendly manner. Excellent customer service. Thank you Julie.

Great interaction, very helpful and friendly

Excellent service and very helpful, contacted ENGIE today and Daniel Ferries, who took the call, was able to help and ensured the appropriate action was taken.

Very happy with my experience today. Clear and honest conversation trying to sort out a billing issue due to change of address. There was no rush and it was dealt with in a friendly and professional manner. Thank you for fantastic customer service.

I spoke to Kyra Blackburn today and what a pleasure it was to get a prompt answer and service with a smile. It is so nice to speak to a real person who was really helpful and sorted my issue with no fuss. Their staff must get great training. Thank you Kyra you made my day happier.

Rang and got through very quickly, spoke to Tom who was very polite and helpful regarding renewing my fixed gas contract. I usually change company's after fixed term ends but not this time as had no problems with Engie, good price. Thank you Tom for the way you deal with me on the phone.

Moved home and spoke to Daniel Ferries at engine. Very helpful in switching my gas from my old property to my new one. Great company and never had a problem with these guys. Great feedback where it is due. Thanks again