I love the bike! The service is good. I received the bike 2 days after ordering it. super fast. Thanks guys!

Good vibes the best service

Super Vélo! Rien à redire sur le produit en lui meme! Un petit soucis lors de la livraison résolu très rapidement et de manière très professionnelle et bienveillante.

I need a super charger!!!

They have very nice bikes, good quality and the shipping was fast. Customer support is friendly and helpful. Only thing i think could be better is their stock of accessories like tires and batteries.

I ordered my super 73 ZX and as others have reported, received no delivery updates which as you can imagine, was frustrating as hell. When i did eventually receive my bike a week later, it did not in fact come with a battery. After dealing with a lovely customer support rep, (Valentine), we managed to sort out a expediated shipping of a battery after taking all the necessary photos of the box and shipment. All the while, each email is taking about a day to be replied to, even when the rep was only asking for one additional piec e of information, which further delayed the solution. In future, I’d recommend their services construct some sort of survey so that they needn’t have this unnecessary one answer exchange that dramatically reduces how quickly the issue is solved. Nonetheless, i was told a replacement battery was on its way and it would be there by the end of the week/start of the next week. You can imagine my ultimate frustration when the package they’ve sent me is none other than a charger, rather than a battery. I immediately got on to the customer service rep, who at this time had been in a 40+ email dialogue with me. After being very apologetic, Valentine informed me I’d be issued a battery under her own personal instruction along with a “gift” and a voucher to the value of 30€ (which can only be used in store when purchasing over 50€ and not on any of the bikes) a pretty pathetic apology after my own spending of 2500 on their ZX. I have not yet received the battery but was given paltry delivery information that it has had its label created today, 4 days after Valentine had issued the battery replacement. Frankly, I’d be willing, as i imagine many others that ive read reviews from, to pay the premium carrier services for shipping updates, progress and guaranteed assurances that what ive paid for is what i will receive.

Very poor support. Getting back to me took a week. Each additional message another week. Have never experienced anything like that, almost like a scam. Rey disappointing.

La bici tira mucho en terreno llano pero en cuestas con la ayuda al máximo y en el piñón mas grande has de hacer mucho esfuerzo. Por otra parte, el sillón se daño después del primer uso (presenta marcas de desgaste) y el servicio post venta se desentiende del asunto. Por fin el cambio de marcha estaba mal regulado y no es adecuado para ese tipo de bici que pesa mucho.

velo extraordinaire, tellement content de mon achat !!!

I bought my bike on jun the 15th, for an expected shipping the 20th of july. We are the 27th of august, and i still have no news from Super73. They use low cost shipping options, which is unacceptable for a premium bike.

Would generally recommend a Super73 bike. I have not had a bike for 15 years and after falling very ill with COVID I was looking for a lifestyle change. I seen a Super73 bike on an advert and loved the style. I love the freedom of my bike and the fresh air and exercise that goes with it and the fact its pretty much a motor bike with no tax or insurance. Its fast enough in my opinion as I am not used to riding bikes, I have the ZX. Its very well made and the paint job its outstanding love the colour. I get they are expensive but for me it was worth it so I can enjoy the out doors as the tires are great for off road also. I live in the UK and it turns so many heads when Im cruising also g the coast

one of our clients needed a spare part in warranty and the problem was solved by Fabrice at Super73 without delay and to our full satisfaction.

Having recieved the bike on the 5th of August, it appears I have a defective battery as it is neither charging from the charger unit, or powering the control unit when connected to the bike. All checks that can be performed have been undertaken at the request of technical staff, with their own support service suspecting the battery as defective. Customer support is slow and I am waiting days between contact from their support team. Whilst the member of staff I have been dealing with has been supportive, I am essentially conducting testing and diagnostics on a faulty product that just needs to replaced. A replacement battery / solution to the problem has yet to be offered and it's now the 18th of August. Would have less concerns if the support team were responsive, but I'm being left in the dark at the moment.

I'm referring you to the review I already gave Super73 via mail regarding context.

I love my Super73 ZX ! It arrived in just under 8 days (to Switzerland) and since then I've been riding it everywhere I go. Customer support is pretty quick to answer whenever I have a question or issue. The fact that the bike can go over 40kmh is pretty cool too ;) The ZX is the perfect commuter ! Only thing I regret is not taking the RX for off-road use... (5 stars review at this point) *** Update : Unfortunately, after a few months a battery problem occurred and the battery had to be sent back by UPS for repair. Super73 took care of sending me a UPS courier to pick up the package but UPS lost the package and refused to refund anything, saying it was delivered (which was not the case). Super73 did not make any commercial gesture and charged me for the replacement of the battery at full price (about 800€). They also did not help me to solve the dispute with UPS for the lost package. I don't blame Super73 for the lost package, however, in the first place, the battery should not have failed after 2 months of use and the fact that I had to buy a new one was only because the first one failed. In other words, Super73 could have at least stepped up and given me a discount for a new battery.

Ik fiets nu in 1 week meer dan dat ik normaal in een jaar fiets. Echt een beleving en krijg constant complimenten met mn nieuwe cruiser.

I have a flat tire been trying to contact their support no reply yet but I’m hopping they will help

Super 73 expetienced quite a lot of difficulty sending me a bag due to new the customs relationship between Europe and the UK, but they persevered and eventually I received the bag in perfect condition.

I bought a ZX on July 21st. Received, 8 days later. Fresh out of the box, everything looks good. 1h later bike and app ask for updates (firmware). At this time, impossible to connect an Android device to the bike. Today, August 11th, nothing changed... Still can't use the bike with the app (no GPS, no mode selection...). I also have a battery issue...after 10 days of emails exchange with support team, I have to send back my battery to have a new one... Damn! The right way should be to send me a new one BEFORE I have to send mine back... I'm very disappointed. Not my best deal ever... However the guy from the support (Magali) is very nice and serious person. Think twice before choosing your e-bike...

all good, I love this brand