Great, simple process and good understanding about customer circumstances and get the application approved

Pepper have fantastic communication right from the initial enquiry, to dip, application and then offer. The entire team are very joined up in their customer experience journey and not just the one for the client. Well done and thank you

They are very helpful and straight forward thanx u so much .

The underwriter on my case, Alex Goldsmith, was fantastic from the very start. The case actually took numerous weeks from application to offer and the whole process was made to seem a lot less with the ability to contact Alex. Speaking to an underwriter is not common and Alex provided a first class service to myself and my client. I would like to take this opportunity to sincerely thank her on behalf of us both.

What a lender - from start to finish this lender makes everything so transparent, you know exactly what's happening, with nothing hidden. On top of that the personal touch, from their team, is 2nd to none. Amazing company with excellent staff - Thank you Pepper Money

Fast and accurate service, with a very straightforward document portal

Great company went above and beyond to get my case through and passed when it looked like there were no other options.

Matt Batte is always on the other end of the phone when we need him which is great when we need quick responses for our clients. He is very knowledgeable and is on hand to help with any problems. Thanks Matt :)

One of the best lenders for 2nd charge lending! Pepper genuinely care about the customers they are dealing with and will work the application to the best of their ability. Turn around times as some of the best in the business. They are constantly adapting to meet customers ever changing needs and will do their best to get the more difficult of application completed with minimal stress for their customers. Clare and Nic are a credit to the company. Would definitely recommend them!

I had an ongoing case that Luke Murphy assisted me with as there was an issue at the very last hurdle. Luke was very helpful and efficient in resolving this issue and within 2 hours the offer was rec'd. Great service, I'll certainly be back and recomending Pepper to other clients going forward. Thx Julie - The Mortgage Mum

I had an offer issued with Pepper for a client, and the property unfortunately fell through. Once the client found a new property, and a new application went in, they used common sense, and service levels were superb. Great underwriting, and also Richard my BDM is always available to help where needed.

A massive thank you and well done to all the team at Pepper Money, their support from the underwriting team is exceptional, Luke Edwards is a top BDM who always takes calls, knows the criteria inside out and is always available to take calls even out of hours, the underwriting team are so friendly, supportive and proactive, the team have all been excellent, Pepper Money really do deliver the service brokers and clients want, we have received 5 star reviews from all Pepper Money clients, we couldn't have got these without you guys, thank you to you all, take a massive bow you have deserved it, WELL DONE & THANK from everyone at The Mortgage Exchange

I like that Pepper are flexible and their staff are very helpful, however, the amount of documents required are over and above by a country mile what other Lenders request - my average would be around 3 to 4 per application and theirs was around 50, this made the agreement process take much longer than I would have liked, especially as it was a purchase and the clients could have lost the property whilst waiting for this agreement and the survey to be instructed.

Great experience again on a complex completion

Quick and slick service

Look at the case from a out of policy human perspective. No hassle app to offer.

great speed of service and clear communication

Fantastic very good and professional

Excellent services and hassle free

This was my first application with Pepper and everyone I have spoken to have been great. From start to offer stage I have been informed and given help and support along the way. I will definitely be using and recommending Pepper Monday.