Good contact with the underwriter. Kept up to date with the progress. Fantastic criteria to help clients that have had unfortunate issues in the past.

Worked well to sort out a number of issues that were not at all straightforward. Appreciate the effort to get to offer.

Great slick service

A difficult client, who didn't reveal all thier issues to us. But Pepper took it all in and still offered.

excellent communications throughout - speedy time from application to offer - good range of products

Best adverse lender by a country mile

The underwriter and Alex Hall specifically were great. Helped me along the whole journey as it was my first case with them. Valuation was booked in promptly and offered very shortly after. Was impressed with the process from start to finish.

I spoke with Emma Hardeland today about a somewhat complex and very sensitive case. From the get go Emma was keen to get the case to work and found a solution which has enabled to get us to FMA. 5* for sure!

Great solution for difficult case, processed in timely manner.

The way the application was processed quickly and before I submitted the case, I knew exactly what documents the lender required. The desktop valuation also helped tremendously with the speed to offer.

From the initial enquiry I was given all the information required to know whether my client would fit with your criteria and what documentation I would need. The system was easy to use and the packaging was ok. I would have liked it to be a bit quicker but in all fairness I think the little delay was more down to the wait on the valuation report. All in all it was a good experience and my client is very happy!

Process was good as list of requirements was made clear on DIP.

Frequent update was usful

Fantastic team work to get this across the line. Very quick underwriting and processing time

Awful experience. I was 12 hours late making payment for my mortgage and they have put a marker on my file for 6 years stating it is a missed payment even though I paid it 12 hours after it got declined from my bank. They have now put it down as a missed payment on my credit file not a late payment which is false information under Data Protection Act 1018. Supervisor was very rude and manager argued with me. I would not recommend this company to anyone!

Process was clear and lovely team on the phone were very helpful

Fantastic service from Pepper Money once again! Here at the Manchester Mortgage Centre we specialise in helping clients with bad credit secure a mortgage. Active DMP, historic mortgage arrears amongst other credit blips and the case offered in 8 Days from start to finish. This includes a physical valuation! Highly recommended and will certainly be placing more business with Pepper Money UK.

Fantastic Lender to Work With. No one else could help, not only did Pepper Agree the Application but also offered a very good rate for the clients.

Common sense processing, underwriting and decisions all along. Very helpful back up and calls from the underwriters and decision makers direct -10/10

The process from submitting the application to the offer being received was a flawless process from start to finish. Much improved compared to previous experience.