I had a great experience with CallRail! I spoke with Whitney, who was incredibly knowledgeable, quick to resolve my issue, and very polite throughout the entire interaction. Customer service like this really stands out. I highly recommend CallRail!

Received a response quickly and my response was taken care of just as fast

CallRail support is amazing; they always help me in a timely manner, and everyone is very nice! They're quick and always available to help.

We needed to set up a new CallRail account separate from our web developer's, and the process couldn’t have been smoother. My CallRail rep handled everything from start to finish — all I had to do was explain what we needed, and he took care of the rest, keeping me informed every step of the way. The CallRail support team was friendly, knowledgeable, and attentive. On top of that, my rep reviewed our account and gave thoughtful feedback on what services we actually needed, helping us cut unnecessary costs. Excellent service all around!

We’ve used this software consistently since 2022, primarily for tracking numbers and as a VOIP-based call center solution. Pros - Generally reliable call quality - Minimal dropped calls - Our smaller franchisees find it easy to use Cons - Extremely poor customer service: Response times are painfully slow. You always start at tier 1 support, which often lacks the ability to resolve anything and must escalate—slowing everything down. It’s been a consistently frustrating experience and the primary reason we’re moving away from this platform. Unfortunately, the support experience hasn’t improved since we first onboarded. - Limited call center functionality: The call center features feel like an afterthought—more of a revenue add-on than a fully built solution. It’s simply not scalable for larger teams. You’ll miss out on critical data and insights. After switching to a provider that specializes in call center solutions, we’ve seen a dramatic improvement in user experience and our ability to identify and solve issues efficiently.

Great support! Always helpful and provided a quick resolution to my issue. Highly recommend !

They demonstrated efficiency and were incredibly helpful throughout the process.

Its been nearly 30 days and call rail is not reporting conversions into my GA account, they escalated me to tier 2 support who doesn't respond to emails.

CallRail support is top notch! 10/10 every time.

The CallRail Team is totally committed to resolving issues. They gave me the advice to fix the problems on my side of the connection.

We are very happy to use this software.

Can not cancel. After months we thought was canceled but they hit us with 500 again. Will not send confirmation its canceled. Was told we will not get a refund. Just strong arm tactics of "AWW lets talk about it. We can give you a better deal..." then email start again. We haven't heard back from you about our new deals. Stalling, stalling, stalling Spaming inbox, charges , wont cancel. Let me put it this way. When it goes wrong Your screwed....

NOOB CUSTOMER SERVICE. I WAS ON HOLD WAITING TO BE TRANSFERRED TO A MANAGER AND HE HUNG UP ON ME. DON'T SUBSCRIBE TO THEIR SERVICE! THEIR SYSTEM SUCKS! ALWAYS HAVING SYSTEM ISSUES. WORST CUSTOMER EXPERIENCE EVER!!!!!!!!!!!! I AM PAYING THEM MONTHLY FOR THE SERVICE BUT THERE WAS NO MONTH THAT I HAVE NOT EXPERIENCED A SYSTEM ISSUE.

I was emailing Devon today and the service went above and beyond, even giving me full step by step instructions on how to fix an issue that was not even part of the help ticket he was originally working on for me. Stellar customer service!

I had initial issues with Callrail. I used their software but faced some problems. Eventually Callrail were able to refund my money displaying good customer relationship management.

The platform was great, until... They decided that they were going to ban call forwarding to mobile phones in the UK as it was "too expensive" for them. Because almost all my clients use mobile phones, yep you guessed it, they stopped getting calls. CallRail never informed me of this at any point until I contacted support with the issue. I lost many clients because of this, thousands of £ worth of damage done to my business, not to mention my reputation. Any decent company would have just passed on the extra expense by increasing the price, or adding an additional package for mobile phones at a premium, but no, they just banned them altogether. I have no words, if you value your business, DO NOT use this company in the UK at least, but I wouldn't trust them anywhere after this. AVOID!!

We have had several issues and the support you get is terrible. We open up ticket/cases and they close them without fixing the issue. Terrible customer service.

I tried to remove the card number because I am no longer using the service and now I have to cancel the card.

CallRail is very helpful when it comes to troubleshooting... they keep working until your problem is resolved. The reporting section is very user friendly and helpful to our customers... they love that they can see their calls, listen to them and receive texts!

I've been a CallRail customer for years! Their customer service and support are consistently awesome. I've had my clients using CallRail tracking numbers for 10+ years and have never had an issue. But when I need some extra TLC, they are always there to guide me. THANK YOU CALLRAIL TEAM! (Caps for emphasis).