During the prep between myself and the proctor - the call went dead it took an hour before i was able to take the exam - during the conversation with the proctor the whole time the call dropped on 4 occasions...this affected me as i was already nervous.

Excellent guidance before my course and exam on what to expect, as well as providing the reading resources required. Excellent and efficient service immediately prior to my exam, the Proctor talked through everything I needed to know when sitting my exam and was polite, patient and knowledgeable. Upon passing my exam, I also received the electronic version of my certificate less than 24 hours later!

The preparation for and the actual taking of the exam was painless. Efficient experience and would recommend for anyone who needs certification.

Instructions for booking and taking the exam were really helpful.

Asked a question to a examiner and had no response back

Examiner was 10 minutes late which made a stressful situation worse.

Website is not clear how to get to where you need - also is very slow loading. Once exam is booked again it was not clear where the pre-requisites were located and it took the moderator a while to join (was just after the scheduled start time.. so I had been sat there for 10min prior to that. Plus also during my exam I asked if I could go to the toilet quickly (I had answered all questions) and the moderator's response was 'yes, please' so I ran .. when I returned there were two more messages stating; 'when you have finished your exam and clicked end exam' and 'now that you have left your desk you will need to click end exam immediately upon your return'. Luckily as I mentioned I had answered all questions, however I wanted some time to review my answers before finishing. Overall happy due to passing but felt the PeopleCert experience could have been better.

very helpful in rearranging my exam due to a family emergency

Online exam was completed successfully

the experience of learning with instructor who has vast experience in ITIL V4 makes all the lectures easy to understand

Streamlined, good experience

Prince 2 foundation exam was organized well

My Foundation exam proctor was excellent, was well ahead of time for me to undertake the proctor checks to start my exam on time and really helpful. I was expecting the same experience with the second proctor and they logged on later than my actual exam start time to undertake the proctor checks meaning I started my exam 15 min later than expected, which was stressful at the last minute having to phone people cert to ask them where my proctor was and whether they were attending. Poor service on their part when I have paid a lot of money to take these exams.

Straight forward process. Are of examination was well checked by invigilator and results came straight away.

Your agents hounded me night and day until I made payment for the course. After that it was crickets. I completed the course and NO SINGLE query or request for support was responded to. I couldn’t take my exam when I wanted to because I couldn’t access the material - no response whatsoever came from any emails sent. The chat function was a complete waste of time and energy. I was promised additional (bonus) courses if I made payment by a certain time and day, that never came and no follow up emails were responded to.

Website very slow and clunky.

Because I passed

The information provide by ILX my learning did not support my exam and I felt let down by the context leading my result to fail even though I was confident and learn all the context and did lots of revision but the learning did not support all teaching methods.

No complaints!

The training materials are well written. The exam was very easy to follow and there was good support in the event of query.