The worst experience of our life changing from lyca Mobile services to agl... I wish could give zero stars... Still our problem not been solved since week... We dont receive calls or sms from other network providers.... family members and friends call us via Whatsapp... I don't know how they are running these companies....

Not too msny problems. Staff delightful

Great deals!

Connections were done on schedule, and the AGL app provides easy access to all services (elec, gas, mobile). The app shows solar feed-in, and for gas allows meter readings to be entered for projected bill calculation.

Changeover from one home from another was seamless

If I could give less stars I would. I have been an AGL customer since 2018. In October 2023 AGL randomly decided that solar had been installed and my property and changed my rates to include a solar tariff and backdated them to March 2023. I immediately called them to query the rate change because there is no solar at my property. This call started an 8 month process and it's still unresolved now. What transpired over the next 8 months included: - Told me that the email had been sent in mistake and deleted my online profile - Telling me that they had confused my property with a neighbours - Unable to explain why solar had been included - Reinstated access to an online profile but deleted all bills dating back to 2018 - Account costs fluctuating daily to include or exclude solar (including the system) - Blamed the installation of a smart meter in February 2022 for the change to adding a solar tariff in October 2023 - Extremely high billing from March 2023 to October 2023 when the matter was raised. From October to December 2023 I tried to resolve the matter directly with AGL before I finally escalated to the SA Energy and Water Ombudsman. In December 2023, AGL offered me a $400 credit to mark the complaint as closed. However, at this time: - There was no explanation for how the solar was identified and applied - All bills dating back to 2018 had not been returned - Accuracy of the billing was still unclear. Fast forward to June 2024 and the matter has been through a six month investigation. In summary - AGL received a false reading of a negative flow in September 2023 and deemed there to be solar at my property. - No confirmation of solar occurred before they applied a solar tariff. - AGL picked an arbitrary date of March 2023 to backdate the solar to. - There was no documentation for this decision hence why it took 8 months to understand what happened. - Bills dating back to 2018 still have not been reinstated. - Billing since the issue came to light has dropped to $900 a quarter compared to the $1500 and $1200 bills during the period of alleged solar (March to October 2023). - AGL offered the same $400 credit as in December. During the last 8 months I have dealt with the rudest, most incompetent, and completely inept customer service. They have completely failed to meet their Customer Charter and absolutely have not met their commitment to resolving issues. I cannot believe a company worth 6.87 billion dollars has made my life hell for 8 months, and has taken no steps to resolve the issue. Would not wish this on my enemies.

Energy is okay, internet is terrible. They just neglected to order my NBN unit when I clearly stated I needed one ordered, so only after two weeks of waiting and a two hour phone call I finally got the lady to admit that it was a fault on their end. The lady i had spoken to had never confirmed with NBN that there was no unit at my house despite the phone call being about that very topic, so my order was left sitting stagnant for weeks! Very frustrating because I am a uni student had to pay so much money for extra data. After another hiccup talking to a different person I was assured by both of them I would receive a credit, however I could not apply it until I got my first bill. Upon getting my first bill I was informed that they do not apply credits for that kind of thing, and got no compensation. Every internet bill I have gotten has been the wrong amount and every time I call they say they will fix it for future bills, and then the next bill I get is wrong again. Finally fixed today apparently after numerous phone calls. I cannot recommend strongly enough that you get your internet from somewhere else!!!

AGL have a deliberately misleading practice which allowed them to overcharge me for electricity. I was signed up for their Solar plan, but I discovered that they didn't charge me the published power charge for the Solar plan, but a 'secret' plan that isn't published - which is 10% higher. Their chat rep confirmed this practice eventually. Sounds illegal? Seems like one has to check every bill thoroughly and change companies every few months.

Good service

Had a few hiccups and hopefully they can improve. I’ll update this after being with them for a while.

Moved house and asked the gas to be moved to new property. Just received a charge for the old property and when I called to ask why it wasn’t disconnected when I asked, the first call was never connected and I was hung up on, the second caller just ignored my concerns and questions and instead told me it was my fault for not being clear that I wanted it disconnected. I know this for the future now, I guess, but would not recommend using AGL for anything because of their poor customer service and lack of empathy.

The internet connect attempt was laughable. I gave up and decided to go elsewhere

Get the fckout of my YouTube videos! I dot give a shet about your advertisement

Worst provider, consistency overcharged and support when questioning bills took over an hr. They spent the first 45mins looking at a 3yr old account before joining the conversation and then just denied there was an issue with the charges. Was charged twice for the same months demand when I tried to leave on the final bill. $26 for 2 days? Do not recommend, just don't.

If I could give a lower star rating I would. From the start AGL were an absolute nightmare. Was with them for 2 months and then changed over to another provider but before I could do that I had to cancel with AGL. Called them up and they had no idea who I was or that I was a customer but was made to completely sign up all over again before I could cancel with them… I then asked if there was any outstanding bills I had and I was told numerous times that there wasn’t. I left that rental a few months ago and a week ago agl sent me a bill for $300. I emailed them saying I haven’t lived at that address on the date they said the bill was from. AGL a few days ago took $300 out of my bank account from an account they obviously still had on there file. After I told them to delete all my information. I called to discuss this and was put on hold, hung up on, told I’d receive a call back and all I got was a text message I couldn’t reply to saying that they are not giving me my money back. How AGL is allowed to take money out of someone’s bank account who isn’t even a customer is absolutely disgusting. If there was a problem they should have called and said they made a mistake. Absolutely shocking customer service. Worst I’ve ever experienced.

I received a letter and a voicemail asking me to agl and then they had no idea what this was in regards to when i called them. Transferred to different people without the person i was transferred from communicating why inwas calling to the next person. Just a messy, disorganised company. Truly amazing how the people managing it haven’t run it into the ground yet

As I had been thinking of changing companies and then seeing the AGL ads, I looked at the special offer (which as a a pensioner is important), then proceeded to apply on-line. I found the process very clear and easy to navigate. I have been kept informed via email as the process unfolded, which I find customer friendly and useful. Overall a smooth experience, thank you.

I gave notice to leave to another internet service provider, because of the slow and congested service. But they slowed me more than ever before because I am leaving and they told me this when I called customer service. What a disgusting horrible thing to do. Don't sign up with AGL internet. I am going with origin.

Joined as a new customer to get the 25k Velocity points offer. Have just been awarded only 3k because they have mistaken me as an existing customer. Been on the phone and chat to resolve. Still no eta on when or if they will fix this. What a con.

It was easy and straightforward. The communication was good and the account was kept up to date with progress. Most importantly the gas and electricity were on when we moved in.