Sales team were great but now understand this was to get the sale! The first boiler we had broke down within 4 days of being fitted and had to wait a further 2 weeks for it to be repaired. When the repairman carried out the repair, he increased the pressure causing my newly installed radiator seals to fracture and leak a brown sludge type substance over brand new carpets in two bedrooms. Due to the issues I wasn't happy to pay but was told if I didn't pay they wouldn't come out to check.... that was over 12 months ago and they still haven't showed up, still haven't carried out any if the "yearly" checks or the annual clean. Their customer service stops after signing the contract, it's too late for me but avoid at all costs!!!!

I would be very wary about using this company, particularly if you are considering a Veissmann boiler. The team are very inconsistent. The sales team are excellent but after sales and care is appalling. I arranged for a boiler to be installed in mid November 2019. 2 days before the install they cancelled telling me the unit was not available. When I questioned this i discovered they where ordering the wrong one anyway, so had to correct them. An alternative date was agreed. The process on the day did work well, but the engineer that attended had no specific knowledge of the Veissmann boiler. He left his gas pressure kit attached to my gas main over the weekend and I discovered that he had not completed the install of the magnatec water system which I had paid for. The engineer had no knowledge of the controls of the unit and I had to figure this out for myself. It took over a month to get the get the magnatec water control unit fixed and I am still waiting for a gas safety certificate, which is a legal requirement 5 months after the boiler was installed!! I also have no confirmation that my boiler is registered with Veissmann for warranty purposes which was also an additional cost despite numerous calls and emails. The boiler has now developed a knocking noise but I am now stuck if the boiler is not covered under a warranty. They are very keen to sell you a boiler and the sales process is very quick and efficient but the infrastructure within their organisation is not in place when things go wrong, which seem to be born out by the other reviews. When it's good it works very well but when it doesn't it seems to be a major problems to get anything resolved. I don't normally write reviews but I am so frustrated by this process that I think potential new customers need to know the inconsistencies of this company before such a large investment.

A five-star service! After being told this morning that our boiler was uneconomical to repair as the repair would cost more than the boiler was worth and having to have it turned off altogether, I was at my wit's end because I have a disabled husband and having no hot water or heating for any length of time would obviously cause innumerable problems for us. Within the space of less than 7 hrs, Darren at Hassle Free sorted it all out so we are having a new boiler fitted on Friday! (2days from my first enquiry!) I cannot praise them enough, especially in these days of lock-down. I highly recommend this company for really pulling out all the stops and helping us so efficiently. Darren deserves special praise for his cheerful help and commitment to getting us sorted in as short a time as possible. First class all the way!

*Since writing review Tyrone Spencer has been in constant touch and my boiler issue has been resolved. It's just a shame that it took me to write original review to get any action. With Tyrones response in mind I have increased my rating to 3 stars.* Quick to organise an install and the over the online survey was good however once the boiler is installed forget any reference to 'Hasslefree' as trying to get any customer service from this company is one huge hassle!! They just never answer phone calls or return calls as promised when you do get through. Boiler has been installed for 15 months and has a fault but trying to get them out to fix it under warranty is proving very difficult. Quality of install was really poor also, no follow up to my complaints about that either...

No one wants to buy a boiler, it’s a few grand we’d rather spend in Vegas but fortunately these guys were spot on and made the process painless. Initially I dealt with Darren who had a good sense of humour and was easy to deal with. He put a quote together with in the hour, and after checking the price with some builder friends I was reassured that the price was competitive and we weren’t being taken for a ride. I had a brief FaceTime with an engineer to show them everything they needed and again this was relaxed and friendly. When Kyle turned up on Saturday morning to install the boiler he was competent, efficient and friendly, the whole installation was finished in under 4 hours with no mess or hassle. He gave a comprehensive guide on how to set up the hive and work the boiler etc. From the first call to them on weds (due to our old boiler throwing it’s toys out the pram) we had the new boiler installed by midday Saturday, which considering the current state of affairs was a real achievement. We are very grateful to the speed they turned everything around as being on “lockdown” with no heating or water would be less than ideal. Based on my experience I can look anyone in the eye and recommend these guys wholeheartedly.

Customer service from Darren was absolutely tip top. Very open and honest. Installation was arranged very quickly. Installation by Nico was brilliant. I was working from home (teaching online) and he worked around me very quietly and efficiently. He was brilliant at explaining what was going on, how to use the boiler once it was installed and he even knocked on the neighbours door to get access to the outside (to seal the flue) when I was unable to leave my work. Would be a 5 star review but for the fact that the boiler which was initially ordered as part of the sales process was too big for my needs (and for my gas/water feed - so wouldn't have been safe to install) but Nico realised straight away on arrival at the property and arranged for a smaller (more appropriately sized) boiler to be delivered instead - no easy feat under these lock down conditions. I'd absolutely recommend these guys.

after having a bit of an issue with the boiler I had installed yesterday to do with the electricity today I managed to get brilliant support from the team and had the electrician come back to sort out the problem, even with the virus going on and causing an obstacle they still managed to keep in contact. Thank you

An update from my previous review. The customer service’s very good at hassle free boiler. After I spoke to the gentleman, he managed to get another engineer out to me today and the problem sorted within hour an hour. If it’s for their customer service of this company, I would give five star but I have to take a star off for the installation as the second engineer found out the problem was actually due to a part was not pushed into place in installation...that resulted in two weeks of no hot water and heating after new boiler installed. Got a new wochester Bosch boiler installed through hassle free boiler last week. However, it stopped working the very same day of installation. Have to kept phoning to get it fixed. Finally, after numerous phone calls the installer came back 2 days later. He got it working for a couple of hours but during the process of fixing, he already noticed it’s a faulty boiler which has problem on the seal. He recons the boiler gonna stopped working once the temperature gone done. He was right, it stopped working that evening...Tried to phone the hassle free boiler for half an hour but no one answered... I understand it might be because of the COVID19 outbreak but I really feel helpless and don’t know what to do right now as after I spent over two thousand pounds I still got no heating and no hot water... It is really a lot of hassle!

Absolutely fantastic service, so professional, helpful & understanding. Darren has answered all my questions and resolved my boiler issues with a fantastic maintenance contract. Thank you so much, highly highly recommended.

We can't thank you enough for your quick response, installing our lovely Worcester boiler, you even arranged to fit it on Christmas eve, as we had been without heating and water for a week... Brilliant service, the fitter was first class, clean, efficient... A great guy.. Well done..

Installation engineer Steve was first class. Knowledgeable and customer focused. He did everything I wanted him to do.Central heating system works well. I am very pleased.

Brilliant , punctual, Rob the engineer turned up early very polite and easy to get on with , he explained everything he’d be doing and everything he did he cleaned up any mess that he made .overall fantastic job done would highly recommend this company.

I left a review on 21st Dec 2019. I thought it only fair to give an update. Hassle free did send an engineer in Jan 2020 to double check my boiler and instillation. Thankfully all is working fine. I also complained in my other review about poor customer service. However, since my last post , I will give credit where credit is due and say that the customer service and response has been very quick and thorough. Sarah took over my case and she is definitely on the ball. Sorted out the last few issues and dealt with my complaint very speedily. Hopefully this will continue and the issues I first had are a thing of the past.

The service was easy to use, the background (office) staff were helpful and professional. The engineer was great, he came at 8am on the first morning and worked through until 8pm and on the second day he arrived at 8am and didn't leave until 10pm. He worked all the time and kept the area clean and took away all the rubbish from the job. He was polite, professional and even went that extra mile when a problem arose, not due to him fitting the boiler, he fixed it. His name was Lubo and if he is your engineer you'll get a great service and a job well done.

Fantastic service from start to finish! My boiler needed replacing and stopped working. I called on the Monday and a brand new boiler was fitted by Wednesday! Great customer service and friendly staff! I would highly recommend and use again !

A brilliant company to deal with. From enquiry through to completion only took a couple of days. Everything was on time. A special thanks to Steve the installer. Would recommend to family and friends. A very much on the ball company and a good price.

The prompfitting of my boiler by Rob who was courteous friendly and left the workplace spotless after the job was done. The service from the office was also excellent and friendly and l would recommend this company to anyone.

Fantastic company. Great service from the customer service team and the sales team. Highly recommend

Absolutely fabulous service! And so quick to get a quote to installation. Really good support throughout from the service team can’t fault the company.

Highly recommended! Great service at a competitive price. Thanks you Hassle Free Boilers! 👍