Patience, knowledge and helpfulness of Steven on delivery of my trike

Emailed to inquire if they could adjust my gears, quick response and slot organised, arrived in and they had it fixed while I waited. Highly recommend the friendly knowable staff at the Perth branch! Thank you. John.

Steve gave an in-depth training for use of the Trike. He is obviously a hard working chap. One observation which I hope will be noted and developed for the future is to supply a maintenance manual in order to keep bikes in tip top condition I.e oiling and tyre pressure etc (computer and battery instructions ARE supplied).

I recently needed a new basket & light for my Alpine Trike & I found Steve very helpful. Although I had a little while to wait for my part to come I must say I can't fault Alpine's Customer Service. For people thinking of buying an Alpine Electric Tilting Trike they are brilliant. So well made and after a bit of practice great fun to ride. The baskets are roomy and I can get two bags of shopping in the back basket. Thanks Alpine it's one great trike!!

I've been riding my etrike for over a year and it is still going strong, big thanks to the team and the product!

This is a fabulous trike, great service, delivered ready to ride and it us a lovely ride. Thank you so much

I love my new trike her name is pearl. The trike was delivered to my home by Steve from Alpine trikes. Found Steve to be very helpful he stayed for over an hour instructing how to use a trike and also helped to source a seat post as I wanted to use my old trike seat. Steve was also very helpful with follow-up questions that I should’ve asked at the time of delivery. Would recommend a purchase from Alpine trikes.

My experience of Alpine trikes has been excellent. When I first discovered them they caught my attention because they are a British company, they specialise in exactly what I was looking for, and they advertise that they deliver the trikes themselves, fully assembled, and give a 90 minute tutorial on how to use and ride it. All for a very acceptable trial price / deposit of £130. I was initially unsure of exactly which trike I wanted, but when I phoned the office I got exactly the help and advice I needed. Although there was a slight delay in getting my trike (For perfectly good reasons when explain to me) the service I received was excellent. They kept me informed, and indeed delivered my trike as promised when promised. The tutorial we received was exceptionally good, with a great deal of care taken. Although I am still a bit nervous going out in traffic, I have adapted very well and very quickly to my Alpine trike and I’m loving it. I cannot recommend this company highly enough. Excellent

The delivery, training and explanation of the working of all the functions of the bike was excellent. I would recommend buying from Alpine. I purchased the tilting trike which is of excellent quality. I have 2 comments on the engineering of the bike. 1. The tilting is limited so you still have to slow down considerably on tight corners. 2 the frame for the rear basket is set too near the pedals so you have to pedal using the middle of your feet as peddling with your toes as a conventional bike you catch your heels on the frame. Note. The battery goes on forever!

From the first time I spoke to Steve & explained to him what I needed he was very helpful then 12months later when I rung him he remembered what I wanted and we came to and agreement because I couldn’t go to their that he would ring me when he had some more orders to come down to me in Devon within 3 weeks i had my trike for a trial and he stopped a good hour & half to explain everything and as I was a x cyclist Steve had the patience of a saint I can’t be more thankful for the service I got from Steve & alpine bikes

Great bit of kit. Really impressed. Could do with a maintenance manual being supplied when purchased.

Very good service,and made sure i got told every detail of my new bike.Now to practice.Lovely man to come all this way when he was not 100% well.Explained everything very well.Hope he recovers well.Thankyou!

Sorry but your after service is bad, I have phoned in asking for you to come and sort my gears, seat and brakes with no joy I have learnt more by experience in having 3 accidents because of not being told of some road conditions when riding a tricycle which 1 was bad Considering the cost of these bikes I would have thought there would be a better service

Top quality product. Sold by a very helpful guy. Watch on Youtube.

Good service, excellent tuition when delivered. Received it today and looking forward to riding it. Great looking Trike .

Call from Steve today. Has been in hospital. Will arrange to deal with this problem. Sounds more like the service I received when I got the trike last November.

Great bike, Alpine goes above and beyond on delivery service. The follow up manual needs re-writing as it's not actually applicable to the bike I've just purchased and would benefit from the inclusion of some basic graphics to support instructions.

Friendly and helpful, prompt delivery all in all wonderful.

Finally after van breakdown, lousy weather here in deepest darkest Wales. Then an Ed Sheeran concert, sorry for the two naughty words. A week later I finally got to meet Steve his dad and my new trike. What a beast it is, haven't made it to power level 5 yet. Excellent service from ordering to riding. Steve kept me up to date. If you do get one of their bikes, get kettle on. They love their tea. Cheers.

Bought electric trike from Alpine. Service given, from initial contact, through communication of delivery dates and time, and to delivery and set up is second to none. Highly recommended!