Like so many others, I've been forced to say "goodbye" to a company I've bought from for years and years. Any time I've tried to order, more items are out-of-stock than available. If this were the case with other companies, I might understand. But competitors are ok. And fortunately, I had the good sense not to get involved with their rewards program. Goodbye, old friend.

Beware!! I’ve been a long time customer Puritan they had a product I tried it I did not click on automated delivery they shipped it to me anyhow deducted it from my account I called them three times they told me it would cost me $14 to ship it back on something I never ordered I’m done with Puritan

Like all the other longtime customers I am done with this mess of a company. Order paid via PayPal. Not sent because an item was out of stock, then 2 items and 3 items. Called after 1 1/2 weeks and demanded that in stock items be sent. No action after 2 days. Called again. Available items were to be expedited; PayPay could be refunded but I could not put the new charge on PayPal, I would need to give a credit card to someone outside the USA. No way! I am not opening myself up to theft. Canceled the entire order and demanded full refund of the original order. This company is a mess. I will never order from them again. All potential buyers BEWARE!!!

Been a buyer with my wife for 14 years. I am a reseller and being so in the last 5 or so years had to join their Special Orders Program for resellers. Recently they had asked me to join special orders again. Sent in our applications again with no response. All orders which I made on line were canceled. They are not restocking with products. It his is all part of a plan in which they do not want to tell the public. Nestles took over the company through aquasition. Now they plan to dismantle it from all 4 sides. Customer Service acts like they have no idea what is going on and don't want to talk about it. I told Customer Service they are a bunch of dumb asses. And they will be on the unemployment line a few weeks from now. They are either stupid or they are told to zip it. What a wast for a company to go under fron a take over from Nestles.

Ordered with this company for 20 years. Recently, nothing is in stock and my last order from December, NEVER received, sent several emails, no response. On my third call today, because I finally cancelled the order, yet they charged my bank account yesterday - response??? - I will have to wait up to 4 days to get my money back. Call them if I don't. Worst service ever. I asked what was wrong with the company, they told me my case was elevated to upper management. Sad that I must find a new company.

Perhaps the best way to report my experience is to post here the email message I sent to Puritan's Pride yesterday: Please direct this email to someone who has decision-making authority so that more jerking around does not occur. I am speechless at the way you have been treating a loyal customer of 30 years over these past three months. It is as if you have too many customers and have decided to drive some of them away with poor service that doesn't seem to end. I called awhile ago and was told that I would have to wait for some considerable time on hold because of your heavy call volume. Why don't you engage more phone people rather than stick it to customers this way, especially after the stunning failures you have been exhibiting these last months? This all began on September 26, when I attempted by phone to order 21 items from your catalog 942A10 that featured buy-one-get-two-free. Of the 21 items, you had only 10---less than 50%, hardly even a mediocre performance---leaving 11 unfulfilled. At most, over all the many years, only one (on one or two occasions, two) item was unavailable for an order. This time, I was given a truly lame excuse about problems with a new inventory control system that you were trying to work out. You really should have come up with something more credible-sounding than that if you didn't want to reveal what the actual problems were, although the truth is always best. In any case, if the inventory control system really is defective, you don't dump your deficiencies on your customers, you take clipboards and comb through your warehouse to make do until you remediate the system, getting part-timers and working overtime as necessary. But now to the latest failure: two orders I received recently that were short one bottle each. Among other deficiencies, your system and those who run it to supposedly serve customers seem to have decided at some point not to make good on your widespread lack of stock when I attempted that order on September 26. I was explicitly promised that the buy-one-get-two-free from that catalog would be honored as these missing items became available and I was notified of this by email. It worked for awhile as missing items came dribbling in, but this time I received emails on November 29 for Alpha Lipoic Acid (item 6007), which I ordered, and on December 17 for Chromium Picolinate (item 6390), which I also ordered, and when the orders arrived, there were only two of each in the boxes, not three. This is intolerable. I would like the missing third bottle of each of these sent immediately. Not to send them would be dishonorable. Then, I received an email announcing the availability of Glucosamine/Chondroitin/MSM (item 17895), which I wanted in September to buy two and get four free. The person on the phone insisted that the sale was long over and that I could get only buy-one-get-one-free. I told her to kindly check my file to see that I had been promised not to suffer because of Puritan's Pride's failure and would receive the benefit of that expired catalog as the missing items became available. She said she had to "check," returning after awhile to say that she would make an exception to give me the buy-two-get-four-free---as if I were some sort of beggar at the door and she was doing me a favor against her better judgement. The six bottles at last arrived, but the experience getting them was not good. Treating loyal customers as if they are trying to commit fraud is not the way to impress them with your customer concern. Finally, I just received your new buy-one-get-two-free catalog (#945P301), which appears to be about 25% larger than before but with nearly 2/3 fewer pages---and the products are spread out significantly more than before. I'll bet that when I examine that catalog in detail, I'll discover that much of what I would like to order will be missing. If that is the case, and given what has happened already, I can see no alternative but to cultivate other sources of supply. But perhaps you have a suggestion. If so, I would very much like to hear it. If you simply returned to your performance level of six months ago, the improvement over right now would be more than dramatic. It is very disappointing to see an organization that did a reasonably good job for 30 years suddenly seem intent on making adversaries out of customers.

Extremely dishonest handling of reward points by the company. This seems to have started with NESTLE buying the company. They suddenly accused me of being a reseller and cut me off the rewards points program. This was a day after they commended my loyalty and said that for the whole of January 2024. I had been given double points for December as my "birthday month." I have called and/or emailed several times with no response. When you email the email bounces back with a statement that they cannot handle the volume of email but it is clear they have received the email. I have proof. When you give them a negative rating on the phone they tell you that they will call back and to enter your phone number. Each time they tell you the phone number is wrongly entered. ALL in all they are DISHONEST in every way. I had to choose a date of the incident and I chose Jan 5. It has been going on since the beginning of the month.

Been a customer for 40 years. Now everything is out of stock at puritan.com, unless you buy from Puritan via Amazon at inflated prices. Looks like my relationship with them is over.

Have used and been pleased with Puritan for years. Now, cannot reach them.

Where to start? I did not do my due diligence on my purchase, made on 14th July, & believed the products were coming from the UK. Initially, I was sent the wrong product. Their customer service took weeks to eventually agree for an exchange with a "free return"... Except I had to pay upfront and they would refund me the cost. The cost was £25.75. As it had taken so long, before returning the products, I advised them that I had changed my mind, I needed the product asap and as they wouldn't send me the new products without first receiving the wrong ones back, I wanted a refund and would source them elsewhere. I also made this clear on the accompanying returns note in the parcel. The products were returned and arrived with them some time in August. A week or so later, I received a shipment notification - they had proceeded with the exchange. I messaged them advising of the error, they said there was nothing they could do. I asked for the refund of my cost of postage. This took a few weeks of back and forth, once a day, until I eventually received the £25.75. Then a parcel arrived - they'd sent me the same incorrect product. I returned the products again, for £25.75, to be refunded. Some time in October with regular messages from me, I received the cost of the products back. Then I started to message about the cost of return of the second parcel. I was told it had been sent and may take 30 days to appear. At the 30 day mark, I was told to contact Paypal, they were wiping their hands of the situation. Paypal had no record of the money being sent and stepped in to send the £25.75 on 4th December. Mistakes happen but the once-a-day messages, from a different person each time, no one taking responsibility or apologising for the hassle and ultimately for Paypal to have to step in.... made it an incredibly difficult experience. It was a terrible experience lasting almost 5 months which is just ridiculous.

This company has gone down the crapper... Terrible customer service, constantly out-of-stock on a multitude of products, and their automation is a mess.

Like many people here, I've been a customer for close to 50 years and over the last year I cannot get products. I've been forced to find another reliable source and feel like I've lost a good, trustworthy friend. I'm using Vitacost and their products are superior and are consistently available and delivered within 3 or 4 days. So, like others, I'm saying goodbye to Puritan!!

It's a shame. They had great products and service. I've been with them for years. Now every time I need something, even basic supplements, they're out of stock with no explanation. This has been going on for some time now, but getting progressively worse.

Sad that Puritans Pride is not really useable anymore. I’ve used them for 38 years with never a problem. I just tried to order 6 basic vitamin supplements and all say Out Of Stock Did they get sold? What a loss.

I too have used Puritan Pride for over 25 years- in the last 3-4 months- everything I tried to order is "Out of Stock"- with no time frame for being back in stock, Whatever is happening at PP- they are going to lose all their business trying to do business this way. After reading the other reviews- I didn't bother to call them- I'm just going to find another source that's reliable.

when I tried to place an order over Labor Day 2023 Most items were not available and the rep barely spoke or understood English. Puritans Pride has been my mail order vitamin place for 25 yrs, but quite regrettably that is now changed

SAD situation. My parents used Puritan and I have too for YEARS. Spoke with Customer service; she had limited use of English. No help. 50% of the 20 vitamins I order were OOS. NO BACKorders!!! Who does that and keeps customers????

Most of the things are out of stock and has been out of stock since June 2023. I think this company is going out of business. Nothing is in stock.

I have been a longtime customer, but no longer. I received a product that made me ill and I followed their return policy (at my own expense, of course). After waiting over a month, 2 emails that were never answered, and a phone call with someone who could barely speak English, I still had no refund. Today chat finally worked after a month of no chat available. Now I get my refund, but it barely covered the cost of shipping it back! I'm done with them.

Worst customer service on the planet! Got a 25% off coupon and she said she would refund me for it on my order and never did. Called back and they had no record of the call.