Recently, lots of restriction and little interest from junior management to help. Thank God for Patricia! :)

My us submitted an invoice to customs with incorrect values after I uploaded the invoice then tried to charge me $20 to correct their error. Thankfully local customs accepted the correct invoice locally

I’ve had great customer service.

Thanks alot for great job

The package was delivered on time as always. The package arrived in good condition and the items were packed adequately. Great job as expected.

the response was fast and effective. it was a great experience

Cost effective, quick and easy way to get shipments of things I purchase online from the US and UK sent to me in Sweden

It is very expensive

I paid the GST/Duty to MyUS for the import into my country. The item did not fit so I sent it back to USA for refund. MyUS was most unhelpful and would not refund me the GST/Duty to me. The customer service said they keep it because of admin fees! I've been with MyUS for 11 years; but I've grown tired of the service as over time it's become more difficult to work with them.

Always receive excellent service from MyUS.com. Their customer service is excellent. I have recommended them to several friends and family

Efficiency

I have been a member of MyUS for more than 5 years and enjoyed their service of facilitating ordering goods and storing them until you can ship them in bulk. They are a reliable organization with safe storage of your goods and organized shipping.

Package consolidation, timely delivery via varied couriers, zero losses, and effective client support.

Been using this service for 15 years, the best freight forwarder in the US. Sometimes I wish there was a urgent line to stop outgoing shipments (for being mistakenly requested or other reason)

If I had an issues with this company the chat line was amazing at helping me .

As a private user, it is a bit hard to influence shipping methods and explore options, also, in the "free" mode, there is no way to consolidate shipments apparently. So, depending on the value of the good, it makes shipping quite expensive. Otherwise, the use of extra boxes makes eventually transportation also more expensive but saves the goods from damage. But the good news is all is safe and arrived on time.

I amusing this service since several years and can only say that it never failed and is perfectly reliable. Thank you.

really appreciate the team and would like to take this opportunity to suggest greater clarity in the preliminary photos.

MyUS provides a fast and efficient service to handle my packages. By using their app on my phone, i can manage the entire process with ease. I highly recommend MyUS!

Keep items in review for over a week and rejecting to ship when none of the items are unauthorized to ship. Incompetent employees.