Once you get the hang of how MyUS works, you’ll truly appreciate its value. As a first-time user, it can feel a bit daunting—you’re trusting an unknown third party with your packages, and their system comes with a wide range of customisation options. But after using MyUS for seven months, receiving around 40 packages at their warehouse and shipping over 10 to the UK, I can honestly say I’m thoroughly impressed. The combination of MyUS and FedEx is fantastic—deliveries arrive in just a few days at unbelievably low prices. That said, I’m fortunate to be relatively close to an airport hub, which likely helps with speed and cost. One key learning has been navigating customer service, particularly for more complex shipments, such as those requiring special “Sched B” descriptions. Their online support team is helpful, but patience is essential—they’re clearly handling a high volume of requests, so don’t expect immediate escalations or quick resolutions. Overall, I highly recommend MyUS. It offers outstanding value and reliability—just be prepared to invest a little time in understanding how to work with their system and support team.

I’ve been using MyUS for the past 5 years, and based on my current volume of shipping, I get upgraded to a business account every month. I was expecting better service, specially overcoming the delays I used to face in the normal subscription plan, but the business subscription tier is no different. Sometimes I even have to request via email to log on packages or approve invoices I’ve submitted due to long delays.

very quick and reliable shipping service - i havr never had any issues and everything ships very quickly. im cery happy with the actual service. the rating is low though bc its nearly impossible to get ahold of anyone. i needed to change my account and apply changes to packages that they had received and absolutely could not get a call back or through to anyone to resolve the issue via email.

This is my second time requesting an item return and i even tried to use the shipping department route, but unfortunately got the same result, lost my refund. Other than that, everything is good. I also found it weird that their website is working better than the app.

The packaging is done very well, Patricia provide really good assistance. Online WhatsApp is terrible, it keeps quite for hour and later just disappear. The charge to view photos is too much.

Helps to receive and ship items from USA and UK. Benefitted very much using this service. New improved system shows pictures of the items which helps to identify my shipments. Need to improve the shipping from the UK.

The service is excellent and I'm really pleased with everything From the package carefully packed and discarding boxes The speedy and efficient delivery The team is awesome You are always trying to keep the costs low and choose the most effective and affordable shipping

Using MyUs and DHL I receive my staff quickly

I I am very pleased with the service I receive from my us.com. My packages always arrive in good condition, well labelled and on time. Sometimes I’m surprised how fast I get my packages. Their responses to my questions are always thorough. I also like how they add the name of the person who attend to my packages and got them ready for shipping. That’s a nice personal touch.

Excellent 👍🏻

Good job I m happy

MyUS takes real good care of package handling. Packages are consolidated with care, and arrive in very good condition. Service is prompt, and they are very responsive to queries / feedback. This is a top-notch business - highly recommended!

Good service, fast shipping.

Everything is good!

I've had a very good experience with Myus, they are very fast and reliable, so I think I will use more often

I was charged $48 AUD to post a lipgloss the size of a pen to me in Australia. That's absolutely appalling. I find it completely unbelievable that there is no other method of posting something so small that would be far less the cost.

Very great service and fast response to reduce all problems related to parcels

When my shipments go through DHL it gets hold in Cincinnati hub every time. So please add my full name and the initials to the airway account. Thank you my US mail.

Everything ok, fast schipment, good information

MyUS has a great system, and excellent prices. Although there's a delay in fixing some problems, all in all, it's a good experience