Great work. Fully satisfied and he's done hard work till late. Thank you!

Quick response and a friendly technician !

The engineer arrived within the planned time slot having phoned to confirm in advance. He worked on the appliance quickly and efficiently and gave good advice to prevent reoccurrence.

Provided good and quick guidance as to what the options were. Not pushy, just informative.

Knowledgeable, quick, friendly.

Service engineer arrived on time,gave his fault diagnosis,stated that after a thorough defrost of the freezer section the cooling fan would restart, but if it did not After he would return ,without a call-out charge with a replacement fan. After defrost fan restarted!

Very professional and helpful

Jon 1220353 Very happy with engineer. Polite and helpful.

It was easy to book the appointment online. I got a call from the engineer 30mins before arriving. The engineer was polite and explained what he was doing. He had the required spare part and completed the job quickly and was neat and tidy. Would definitely use again.

Terry was really helpful and friendly and fixed our problem really quickly. He also took the time to teach us how to save the problem if it happens again. Really good service and we're happy we used them.

Wassim notified me of arrival time and turned up as advised. Fixed two appliances replacing brushes on one - quite a fiddly job, but saved me cost of new motor at £300+ or buying new machine. V professional, clean and tidy. Excellent service. Trying to give 5* rating but system not allowing it

1220447 Jon very happy with the service will use again

Dean explained things very clearly and the options available

Positive comment: Glo-tech has efficient systems on the phone, and a good approach to customer care. Good availability to book. Context: an error had occured with the original booking, which I only discovered by ringing Glo-tech on the day. Feedback: It would have been helpful to have a text message saying the booking was incomplete, with the job ref no: included; to both landlord and tenant. Positive: It was appreciated being able to rebook in a timely way. Feedback: splitting the day into two or three parts would probably help customers. Maybe explaining appointments don’t fall into set amounts of time to set expectations well. Possibly add there can be a 1.5hour extra wait on each section of day. Or something else that is workable for engineers and customers that is clear and minimises stress. A 10hour period of time to wait is quite a while! Positive comment: The engineer was professional, and explained what was happening and answered questions. Was respectful in my home. Outcome of appointment: It’s great that the machine was thoroughly checked. But the concern about the F13 error message, which was the reason for the appointment, occurred on the first wash. And felt a bit predictable. So now my clothes are stuck in there with the F13 error showing. I was told this could potentially happen after the appointment. But I guess the hope from a customer perspective is that the machine is in working order after clearing the day to wait. I didn’t book so I don’t know what expectations were set at booking. But on the form I received in my e:mail. It seemed the engineer would turn up with a part that would fix the machine. Hope the feedback helps develop the company. Being able to fix machines supports positive impact for climate change. This is why I’ve taken the time to reply in detail.

Arrived in specified window and went straight to work. W was knowledgable and diagnosed the problem straight away. Offered additional maintenance tips. Good value and will use again. Recommended

Efficient Service

Very easy to book and repairs for my heat pump dryer were completely quickly.

1219676 Jon Very good service, very informative and knowledgeable.

The engineer, Wassim called to advise the time he would arrive and he arrived on time. He sorted the leak from the dishwasher and explained everything clearly. Would definitely recommend Glotech and have been using them for years. Wassim was helpful and friendly.

Good repairman