Came on time. Identified fault and repaired with the miminum of fuss.

Jon 1218029 Excellent service and value for money. Engineer professional and polite. Highly recommend.

Jon (ref:1217183) was very efficient at finding the fault with my washing machine. Got the part & rectified the problem quickly. Nice guy too.

John. 1219200. Very efficient, friendly and helpful.

Arrived on time, engineer was professional and courteous. Identified the fault quickly. Thank you

Two tumble dryers were requested to be fixed. I have a basic understanding of how they work and had researched the parts required. When the technician arrived (2 hours late) he said they were not worth repairing. Confused, I asked why and he explained that the way the company works is to vastly overprice the cost of the parts in order to cover the extra callout. The technician didn't bring the parts despite a very accurate description of the fault and model details, so a repeat visit was always going to be needed. I wrote to Glotech to express my concerns, but received no response. They are now threatening debt recovery without answering my query. A disgraceful ethic and I hope a company that will fail quickly as people start to cotton on to their tactics.

Excellent service - quick and easy

I knew what the problem was because of the error code I gave the washing machine details and was surprised that the engineer did not come with a new door latch. Instead, after arriving late, he confirmed it was the door latch and then left us without a working machine for a week before retuning with the spare part. Machine is now fixed but surely if the customer knows what the issue it would be more efficient to make one visit with the relevant spare part ( of course at the customers risk if they are wrong).

Booking couldn’t have been easier and more efficient. The service engineer was on time and solved the issue within minutes. This is the second time I have used this company and they have been brilliant.

Good response Repair carried out on the day so no parts issues. The part was expensive as it combined pump heater and thermostat into one assembly so wasn't cheap. Overall good to get it sorted.

Polite, understanding and clean repair at reasonable costs.

Broken cooker. Glotech responded in a very quick time. Friendly and knowledgeable engineer. Problem solved promptly, no issues. I would use again

Great service

Arrived early, very professional

Very polite and friendly.

quick and efficient repair - Thank you Nigel. After diagnosing the problem - the replacement part was order arrived in under 2 days and problem was resolved within a wk - excellent serivce. Last time I waited over a week for the problem with my washing machine to be resolved

Arrived the day after my phone call. Obviously knew what he was talking about. It did not take him long to find the problem which was outside the machine. With his help I had it up and working again in no time.

Poor service , called and book an Engineer to look at oven , they give impression it’s their own engineers attending when it’s a 3rd party company. The engineer told us the part would be £50 but we were then quoted £125.Called Glotech to challenge the costs , told we would get a call back , we didn’t get a call back. Phoned again to be told we have to deal with the 3rd party engineers. We paid £105 for the call out , either the engineer is totally wrong or the company are pulling a fast one and taking advantage of the cost oof spare part either way would not recommend Glotech.

Engineer arrived exactly when he said. A very nice chap indeed, polite and well mannered. Fixed the fridge/freezer and explained what was the case and left. No fuss no bother, just got on and sorted. I will use them again.

Very happy with my repair, I was lucky to get an engineer the day after my call. It's good they do a six months warranty too, I've made a note of the date he came and I know I can contact them again within that time should I need to. The problems I had with ice forming on the base of the freezer have gone, engineer very pleasant and helpful.