Very helpful in helping me register my wonderful product and claim my gift

Great product support, helpful people on the company side to help with questions

Fast response, easy fix. Thank you!

I asked for the free gift after purchasing a blender and I got great support from Grace. She was very polite and helpful.

Very helpful

I love this juicer so much already! The juice is extremely smooth, no pulp. And also it even juiced the vegetables good. I previously had a fusion which is now called power XL, and that is an extremely powerful juicer! But I wanted a juicer that truly extracts the juice, motor isn’t as loud and easy cleaning.

I recently bought the Immersion Hand Blender on Amazon, but when it came, there was no actual hand blender (just the attachements)! I was obviously upset because of this, so I emailed the support team. Though I was upset from the mixup, I was very pleasantly surprised by the quick and efficient customer service. I was talking to Anne (big shoutout to her), and she was extremely thorough and professional. She explained to me that she understood and sent a replacement request on my behalf! Honestly could not have been more happier with the customer service conducted by her. Thanks Anne! :))

I ordered four filtration systems that I desperately need for a school and at no point during the process was I told that they were not going to be available for shipment. Now I’ve asked for an estimated delivery date and koios refuses to give me a delivery window. They won’t even tell me if it will arrive this year!

I received friendly, quick and helpful service with my warranty setup!

Feith was a great help with resolving my power supply issue

Feith was very informative, quick with her responses, and appeared to be very friendly and personable. I really enjoyed her services. I am more likely to buy an item from KOIOS in the future now that I have gotten excellent customer service and support.

I have the Koios immersion blender and chopper since January 2020. I love the chopper and use it frequently. I love the immersion blender and use it daily, mostly for making smoothies, using frozen fruit and ice. Well it did it's job well until about a month ago when the blade came off the blending shaft. I wrote to Koios to see if I could get a replacement part. Everything else was still working great. I was thinking of buying just the broken part. But they are going to send a replacement, free! That made me happy and I'm eagerly awaiting it to get here! Thank you Koios! The customer service was very good and prompt. Thanks Feith!

Pahwee was prompt and courteous in her response to replace a broken part. I look forward to getting my replacement part in the mail.

Absolutely great service from pahwee. And sure from the rest of the team. Thank you for a great service.

I called customer service about a problem with a vacuum sealer and was very happy with the speed and quality of the help. I can't review the product because I am waiting to receive a replacement: I think it may have a design problem. But it's nice to deal with a company that responds to customers this well.

Mark is an excellent agent, what able to help me right away. No other agent was able to solve my situation except him.

Quickly and accurately solved my issue. Great customer support!

Great customer service. Quick and to the point.

Jan was very polite and receptive. Great customer service skills.

I worked with Pahwee, the customer service consultant on September 2, 2021 via the chat box on the Koios website. She was understanding to my issue and helpful and was able to figure out what needed to be done in a timely manner. Best customer support I've received in a while! She took all the information and repeated everything back and was helpful in assisting me with my warranty claim. Thank you Pahwee!