I recently had an issue with a Koios Shop product I purchased. I contacted the company via email and within an hour received a response. That was a total surprised because it was a Sunday. The issue was quickly addressed and within two days resolved. I am extremely satisfied with the customer service received my friends will be receiving recommendations on Koios Shop and I will be purchasing again from them. Excellent example of great customer service.

I had a defective blender I bought and requested assistance through the Live Chat service. I am so lucky I connected with Pahwee. Such a kind, helpful customer service was provided to me. Because of this, I am so happy I chose Koios. She was diligent, and understanding. Very grateful for her service!!!!!

My chat experience was very quick and helpful. The person responding was clear, and polite.

Pahwee was wonderful. She assisted me with my issues promptly. My air purifier is a little over a year old and suddenly it stopped working and smelling weird. I thought it just needed a new filter, so I bought a replacement, but the burning smell persisted. Pahwee told me to stop using the air purifier and then the company is now sending me a replacement unit free of charge. I'm very grateful.

Ton was very helpful and asked me everything that needed to be asked to attend my needs!

Very happy with the support! Super quick and easy to replace my broken juicer part, needed to grab some photos of the part but even still it didn't take long. Thank you Honey for a positive experience!

I love my Koios Juicer and have maintained it scrupulously for the two months I have owned it. During this period I have made three glasses of celery juice every morning, then cleaned, dried, and returned the unit with all its parts to its box. I have only put finely chopped celery into it. Despite my care, the drum has recently developed several large cracks and needs to be replaced. The quality of the service I received from Jay and his team can't be beaten. Excellent customer support is very rare these days and I cannot say enough how grateful I am for the speedy and courteous way your fine company has replaced my damaged part.

My issue was the overall time it would take to arrived at my residence. I canceled my order.. It took a bit longer than I'd have liked, but overall the experience was good. They took care of my issue and kept in constant contact until everything was completed.

I purchased the Personal Blender KOIOS 850W. It’s easy to use and clean. I really like it using everyday. Unfortunately after 40 days purchasing it got broke. The motor was dead. I was so disappointed. So I did call to customer service and he responded and helped me to get the problem solved right away with very polite and positive. Within 3 days, I got the new Personal Blender!!. I was so impressive and happy the good job of KOIOS’s customer service team taking care of customer.

Free Gift Offer--I was happy to receive such excellent help from Ton. It wasn't easy to get through the process because I'm tech-challenged, but they were most patient and helpful. I look forward to receiving my free gift.

Wish all Customer Service Reps were as good. Very fast and concise.

A month ago I purchased a small room Koios air purifier. I have used it continuously since receiving it and am very pleased. It is attractive, quiet and takes care of the odor in my "cat room". The blue light is also a nice touch. I am at this time considering getting a larger unit for the living room area. You won't be disappointed with your purchase.

I have a Koios juicer, and the sieve part of the juicer assembly cracked. I went to the Koios website and used the online chat to explain my problem. After a little back and forth, I was able to have my issue clearly understood and ultimately, I was able to get the part I needed. Those who assisted me were very helpful and courteous.

Chat worked great with “Honey”. They were helpful.

It's a good deal for money. I like the simplicity of the product and it helps me in making my smoothies

Great quality scale.

I Iove it! It’s perfect for my morning coffee. Works well to grind up beans, frozen fruit, and anything else you may have. Made one excellent smoothie I gotta say

I explained my issues to Cleo and she jumped to help me right away, fast and easy! i would definitely recommend koios to all my friends just because of their great customer service and reliability!

I spoke with Cleo regarding my Koios juicer where the blade is stuck to the motor. I was using the juicer every day for a month. Cleo was very helpful to find a solution. Since the machine cannot apparently be fixed, I was offered a replacement. I am pleased to see the company tries to meet their customer satisfaction policy.

Very great experience with Pahwee. I was only looking to fix a broken part, but she was able to understand my issue and resolve. Best experience that I did not expect. Will continue to buy with Koios.