Gracias por responder y explicar cómo proceder para reclamar mi regalo

Great product and great support. Have now shown several family members this line of products and they are also purchasing.

Unfortunately I broke my lid to my juicer and I got the best and fastest help I’ve ever received from any customer service rep. I am grateful and so pleased with my experience. I didn’t know I was within warranty so this was very helpful figuring out how to get my replacement part.

Had issues with my humidifier. After chat with service consultant (Cleo), it was determined the unit was bad. Replacement unit being sent.

Quick and fast, helped with activating a warranty.

I spoke with Christine she handled my warranty with ease and professionalism. She was very informative and courteous. I would not hesitate to deal with Koioss again!!

Joshua assisted me with a defective part for my Amazon purchase. He was very polite during the conversation and resolved my issue in no time.

Rey was SUPER responsive. He was empathetic and quickly responded to my issue with an agreeable resolution. Honestly I didn't expect to chat with a real person when I clicked on the chat icon. But I was quickly routed to a real person. Rey answered and explained the initial interaction was an AI bot, but I was talking with a real person now. Our interaction was a very quick, satisfying and efficient experience. Five stars. :)

Very helpful and efficient

I love the champagne flutes I received! They are beautiful, have great weight and long stems. Joy was amazing to work with. She was attentive, insightful and helped any questions that arose. I look forward to receiving my red wine glasses soon. I will frequent this company again.

Great and accurate service. Anne is great!

Excellent support chat experience. Very thorough and efficient. Got all my information and forwarded it on. I work at a Help Desk myself (Senior level), so I always appreciate a good help desk experience. Plus, I know what a tough job this is. Keep up the good work. I'm bummed that the seal on my immersion blender leaked, but after this chat, I left with a good feeling about Koios.

Rey is super fast and efficient in providing great assistance! He is very knowledgeable and has good communication skills.

The customer service I received was excellent. Joy was very helpful and resolved our issue very quickly. Great product and service.

My KOIOS Air Purifier suddenly stopped working but Jennah was able to assist me step by step. Even though the troubleshooting didn’t work, she was able to help me get a replacement. Customer service is A+

Helpful to get replacement parts quickly. Great Customer support

Chat log from koiosshop.com Print 11/8/2021 5:02:32 PM, you can i get replacement parts for my food saver VS6621 11/8/2021 5:02:44 PM, Honey (Customer Specialist) Hi! I'm Honey. I'll be assisting you today. May I please have your name so I can address you properly? 11/8/2021 5:02:58 PM, you Tim 11/8/2021 5:03:46 PM, Honey (Customer Specialist) Yes. Hi, Tim. 11/8/2021 5:04:29 PM, Honey (Customer Specialist) I understand that you're needing a part replacement, let me assist you with that today. 11/8/2021 5:04:30 PM, Honey (Customer Specialist) May I please have your email and the Amazon order number so I can assist you further? 11/8/2021 5:05:36 PM, you ORDER # 112-5751846-5341007 11/8/2021 5:05:51 PM, you my email 11/8/2021 5:06:27 PM, Honey (Customer Specialist) Thank you. 11/8/2021 5:06:46 PM, Honey (Customer Specialist) May I also ask Tim, what specific issue are you having? 11/8/2021 5:08:05 PM, you none at the moment - need to get back up - sealing strips and foam sealing gasket 11/8/2021 5:08:21 PM, Honey (Customer Specialist) An extra sealing strips and gasket for future use? 11/8/2021 5:08:30 PM, you correct 11/8/2021 5:10:19 PM, Honey (Customer Specialist) I see. Please be advised Tim that we only provide replacement parts and accessories if and only if there is a valid issue on the unit that was purchased and once confirmed as well that it is still within the warranty period. 11/8/2021 5:11:56 PM, you where can I purchase these back up parts? 11/8/2021 5:14:31 PM, Honey (Customer Specialist) We do not sell any parts and accessories alone, apologies for this. But you may try to check on Amazon and other selling platforms like eBay or Walmart probably. 11/8/2021 5:14:58 PM, Honey (Customer Specialist) I'll also try to ask the assigned team if they can provide a specific link to where you can purchase. 11/8/2021 5:15:38 PM, you that would be appreciated - hate to think that this unit is essentially disposable 11/8/2021 5:16:01 PM, Honey (Customer Specialist) As soon as they responded, I will get back to you via email because I may not be able to get an answer right away. 11/8/2021 5:16:16 PM, Honey (Customer Specialist) I'll do my best to help you out. No worries. 11/8/2021 5:16:26 PM, you Thank you Honey 11/8/2021 5:16:38 PM, you I look forward to the email response 11/8/2021 5:17:01 PM, Honey (Customer Specialist) You're very welcome, Tim. 😊 11/8/2021 5:17:01 PM, Honey (Customer Specialist) Any questions so far or additional concerns? 11/8/2021 5:17:44 PM, Honey (Customer Specialist) By the way, if you have extra time I do have a small favor to ask if you don't mind, if you are happy with the service I have provided kindly consider sharing your thoughts on our page. This will greatly help me with my internship in this company. Here's the link for the feedback, Just please take a screenshot before you hit "post review" and send it back here in our chat thread or at least mention my name on the review to validate. 11/8/2021 5:17:44 PM, you No, not at this moment - Have a good day Bye 11/8/2021 5:17:48 PM, Honey (Customer Specialist) Hope you can make one for me as it will truly be a big help. 🙂 11/8/2021 5:18:15 PM, Honey (Customer Specialist) All right. Thank you so much for your time today. If you have any other concerns, please message us back. You may also send us an email at or call us at 1-855-888-2111. Thank you and have a great day. 11/8/2021 5:18:18 PM, Honey (Customer Specialist) I hope I was able to help Please hit the thumbs up button at the 👍 top part of the chat box . 11/8/2021 5:18:20 PM, Honey (Customer Specialist) Stay safe. Have a good one. Bye for now.

this rep did a great job getting me setup for my claim. thx you however this process is another story and needs to be fixed.

Anne was very helpful and processed my reward promptly

Shipping was fast. I thought the bags were bigger by looking at the picture of them.