Blender got malfunctioned and stop detecting power. Cleo assisted me with my request and helped me in taking care of the issue by creating a replacement as the product is under warranty

I purchased your DBPOWER player prior to visiting Mex for a 2 week vac. The unit would not play Rey was very professional in trying to get the player to work. In the evening my grand boys would have some DVD videos to watch. Through several emails and videos we could not get the player to work!! The company is replacing the player

My sieve broke on my juicer. The customer service was exceptional. Polite, prompt and the replacement part was delivered within 48 hours! Simply amazing!

I got in touch about a part of my Koios blender being defected now. The customer service representative was super helpful, and tried to solve my issue eagerly. Thank you for being available and supportive!

Great customer service helping me with my issue

The juicer I bought from them always worked relatively well and when it did break they made it really easy to replace the parts under warranty. I did sign up for the warranty when I got the juicer on amazon, they ended up honoring the warranty and they were very helpful and the help was very easy to access

Joy the customer representee was a delightful person and my experience was excellent!! She made it worth it to purchase Koios Product.

This is definitely one of the best chats I have ever had! Simply wonderful! Thank you!

Easy communication!

Excelente atención por parte de Rey … educado y rápida atención

This company knows GREAT customer service. We love this koios juicer more than our three other prior juicers. Some of my juicer parts broke so I wanted to purchase new ones. I contacted an employee over chat who was very nice and assisted me in what I needed. Before I had a chance to check on if the parts were available, the new ones just arrived at my door for free!!! The company just shipped it out for me. This makes me a customer for life. I already have a friend who bought one because we brought our koios over to make them some juice! And she loved it. And ordered one before her glass was empty. I recommend juicing celery every day! And only buy from koios! Thank you very much!

This is very wonderful product, we love it! and we are very happy that they will be replaced mine for the issue with blender shaft within 14 days - This is how they stand behind their customer and product! Thanks Koioshop.com and Amazon for their best solutions to my issue! will buy again this product.

Anne was extremely helpful.

Kelly, the customer service agent I worked with to handle a problem with my juicer, should be training other CS agents. NEVER was there a word making me wrong or stupid. There was polite yet friendly apology for any inconvenience, plus the right remedy was given swiftly and efficiently which handled the problem. I sincerely pray that Kelly is put in some sort of trainer position. 85% (a generous estimate) of Cust. Svc. people are, sadly, not equipped to handle the public. Kelly gets an A+++++ from me. Thanks, Kelly.

Caren was quick to reply and offered to send replacements for everything that was damaged, thank you

Anne helped me with my problem. Was quick to respond and thorough as well.

I have bought the 800 watt blender in November 2019. I really liked the immersion blender and whisk and they are used almost everyday. They take up less kitchen space and have enough power to do the job efficiently. After almost two years of use the whisk attachment accidentally stuck into sink and broken. Now here comes the biggest advantage of this particular product over thousand similar products: After Sales Service! They have their own website and own customer service. I could easily contact via online chat and they have assured me to send a replacement whisk base attachment. Now a days you can hardly find such service with product costing less than 50$. I am really happy with the customer service.

Really sturdy and sleek. Very impress with the power and the sleek red color to match with my mixer.

Working with Rey today. He has been super helpful helping me register for warranty from an order ID on a past wedding gift and filling out request for replacement parts. Although the request is still in progress his service has been exceptional.

The little rubber or plastic part inside the main blender attachment broke, and I emailed for info about a new one. The person that helped me was extremely quick to respond and sent the info over to the people that handle replacement parts immediately. I really appreciated the kindness and professional attitude from Christine from KOIOS!