PitPat

5 Brooklands Avenue, CB2 8BB, Cambridge, GB
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4.50
Based on 766 Reviews

5

72.19%

4

7.57%

3

6.92%

2

4.05%

1

9.27%
About PitPat

PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe. PitPat began because we recognised that our relationship with dogs has changed. The traditional animal-owner relationship does not apply. Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents. Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed. That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog. Our connected world means we’re there for pet parents through every step of their dog’s life. We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets. Reliable GPS tracking with no subscription Food that’s good for you, good for your dog and good for the planet Uncomplicated Insurance that rewards healthy dogs Affordable activity monitoring to keep your dog healthy So don’t worry pet parents, we got you! What's the bigger picture? Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm. We see a world where pet care is active not passive, proactive not reactive and individual not general. Need more convincing? The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!

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Mrs Martin
United Kingdom | 05 January 2025

Love my doggy's new GPS pit pat. It would only be better if it could draw our route on a map as well as just locate him.

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Ian
United Kingdom | 05 January 2025

Edit: Sine my original review Pitpat customer service gave been supportive and helped me to change settings in the app. This means that it does now pick up on some running. However it only does it in 5 minute intervals - such much running around is still missed. I’ve upped the review to 3 stars as it does give some info now but still very inaccurate. Original review: The activity monitor detects when my dog is active but even when off lead and running around it still says 0minutes of running. So I can’t really compare activity when on lead walking or when off lead running.

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Caroline Crompton
United Kingdom | 04 January 2025

This is a brilliant app, just like having a Fitbit for my I get all the same sort of info. I can see how much she’s slept ( much more than me!) how much she’s walked, run and how many calories burnt. It’s really interesting to see all this info and find out how much she’s walking against my mileage.

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Mark Rogers
United Kingdom | 04 January 2025

If anything happens that might impair the service from the device, PitPat replace any possibly faulty parts free of charge and very promptly. There are also so many other perks to using the company, like free 24 hour video conferencing with a qualified vet, help with dietary plans, advice on exercise regimes, etc etc etc. They have given my dog and myself freedom to take off the lead, allowing me to track my dogs every move in Give or take a few seconds) real time. Don’t know how I managed before PitPat came into our lives

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Jenny wren
United Kingdom | 04 January 2025

Have returned my gps PitPat because battery would not hold its charge. I was having to recharge battery twice a day, if left on overnight it had already depleted by the time of the afternoon walk. I bought this having used one for two years without any problems so I can only presume that the new unit is not up to the same standard. Apart from a reply to my complaint suggesting changing the settings I was offered no further support.

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Dave Murray
United Kingdom | 04 January 2025

Had a problem connecting it all but was because the battery needed charging. Even though it was New Year it was explained that it would be dealt with after the holidays. Good service and works well

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Lane
United Kingdom | 04 January 2025

The fact that it does everything that it advertised and stated within the instructions. Further the transmitter which attaches to the Collar feels very robust and securely attaches to same. My advice to your company would be continue with your commitment in using the latest technologies. I could not be more pleased with your product.

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Jacquelyn Hughes
United Kingdom | 03 January 2025

Great to see how far Ned has walked compared to us - thank you

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Liv
United Kingdom | 03 January 2025

Brilliant and helpful device! This has been such a nice thing to have since I brought it and opened my eyes to tracking my pooches day!

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Betsi-bear
United Kingdom | 03 January 2025

Our PitPat activity tracker arrived in a matter of days…… We are loving it already, interesting to see the stats. Highly recommend this little gadget! 🐾

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Mike
United Kingdom | 03 January 2025

Product arrived on time Easy set up. Price changed and as unused account credited Great piece of mind and service, communication.

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MR JOHN
United Kingdom | 03 January 2025

I expected better with the price of this product , Live tracking option (looking for satellite), is slow and most time’s, gave a reply satellite not found , thought it might be my location (North Wales). Christmas spent at Uxbridge gave the same result The help centre was unresponsive to queries, 4 tries requesting my account removal which received the automated reply of e-mail sent & 4 times failed to arrive I tried to resolve this issue by using the contact number shown on the PitPat web site, This number also fails to connect, with no dial tone. Not impressed with the Tracker Less impressed with customer services

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Jo Barrett
United Kingdom | 03 January 2025

I would love to say this works but 99% it doesn’t even connect and when it does it says my dog is a field away when she’s walking beside me! It doesn’t even pick up when she’s in doors!!!

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Dr. Ian
United Kingdom | 02 January 2025

Our PitPat tracker arrived shortly after ordering, despite the Christmas break. The instructions with the tracker were clear, and it was easy to download and install the PitPat application. The App itself is very user friendly, and the activity monitoring is addictive. We did a tracking test and the results were impressive. Very pleased with our purchase

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Ian Oaten
United Kingdom | 02 January 2025

The tracker works great i would recommend this tracker the app is also good

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Cliffe Barnett
United Kingdom | 02 January 2025

Very fast delivery less than 24 hours.well packed and good quality.also very easy to set up and use very pleased would recommend to. Any one and best of all no subscription.

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KLB
United Kingdom | 02 January 2025

Excellent, friendly advice and service when I emailed about an issue with the PitPat device. Happy customer as the issue has been resolved and our dog can run free again!

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Monika Zielinska
United Kingdom | 02 January 2025

The tracker gives a location but it is way too slow for the intended use and very disappointing. Takes on average 10 minutes to start which is absolutely ridiculous. It does not refresh often enough to track the exact location, often it gives details from 2-3 minutes ago. For what I've paid for it I wouldn't say I am happy with the performance. Instead of spending resources creating functions like badges, the performance of the tracking should be improved. I also emailed customer services to let them know of tracking taking so long to start and never had a reply...

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john badham
United Kingdom | 02 January 2025

Good bit of kit. Nice and small on the harness. I tend to put tracking on anytime we go walking as sometimes it can take a while for it to pick up satellite signals and wouldn't want to lose time waiting if my dog ran off. Tracks very well and is worth the price for peace of mind. Good stuff

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Helen Newborough
United Kingdom | 02 January 2025

Returned after 7 days use absolute waste of money. Never picked up on my dogs location, my dog could have been miles away. Gone back to my Tractive

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