Very quick to receive the PitPat, great tracker. It’s a shame you have to remove the Velcro from the PitPat for charging, it would be better if you could charge from the top as I feel the Velcro will loose its stickiness having to keep removing it and potentially loose the PitPat. (Unless there is another way to charge)

Every Dog Owner should have one. Brilliant.

well made and durable

I purchased two pitpats for my cocker spaniels. They don’t locate them in rural areas which is where we live so absolutely no use to us at all. Contacted PitPat and they were really prompt in allowing me to send them back and get a refund. Can’t fault there customer service but the product was not great for us

The device arrived promptly and worked right away. Set up was simple however the only reason I’d not give 5 stars is the GPS isn’t very accurate. If we lost the dog I’m not sure we could use it to find him as it’s often completely out.

We bought this as we have a 3 year old Black Labrador Retriever who is fully intact who we like to run off the lead. He’s normally a good lad who recalls well, but that’s until he gets a sniff of a receptive Lady Dog when it is incredibly difficult to break from his ‘desire’ to locate her. As we live rurally, we wanted something that would help us track him. When the system works, it’s very good, however there are a few issues if you live in an area like us with a less than great mobile signal. The device tracks by GPS, which is great, but the instructions to the device to do this are sent by mobile signal which means there can be a delay in the device starting to track. One tip is, when you take the Dog out on a walk, always go to the app and ‘Start A Walk’ as this pre-activates the device to track & use GPS and is ready when you ask it to ‘track my Dog’ The other issue is, with a weak mobile signal, (like in the House), the device is waking up & sending data to the Pit Pat server every 10 minutes or so, and if the mobile signal is weak, it keeps hunting for the signal which uses up battery power. At the moment, we are having to charge it every night but I expect it would be a lot less often in a strong mobile signal area. Those issues aside, it does everything it says it will and is required to do.

The website was very good, easy to use, the product is good and well worth having. A good item to have

It’s a great little device and interesting to see how much distance your dog covers in a day. Only 1 thing I would suggest improving on the app is the graph, it would be great if it was bigger

Easy to navigate and purchase the desired product and colour

An excellent product no need for subscription only suggestions would be to have other colours eg silver/grey white cream/beige .

Just needed some extra Velcro straps on this occasion. Speedy delivery, thank you!

Quite impressed, I wanted a tracker without a monthly subscription. Which this satisfies that, regarding tracking it earl days but up to now I’m very impressed. ☺️

I kept contacting you to get the straps for Bonnie’s tracker. It took me weeks now. I’ve actually got this strap and put it on. You’re telling me that the tracker is not working so I’m not very happy with you or your company Ann Wentworth.

Tracker working well, Ruby loved the biscuit can we have more she said!

My dog tends to wander off, but with PitPat, I can track him down easily, it takes about two minutes to connect to him, and then plot where he is, excellent very pleased.

2 words - Love it!

Excellent device I had to use it almost immediately. asMonty escaped he was terrified of the gale force winds battering the house He thought he'd be better outside! Anyway the tracker kept pace with him and we eventually caught him Thanks!

Delivered promptly, and well wrapped. Giving as a Christmas present.

Answered my query very quick I was asked to do some test on the PitPat which I did and as it made no difference straight away sent me a new one Very helpful all the time.

Totally professional service, I would not hesitate to use.