PitPat

5 Brooklands Avenue, CB2 8BB, Cambridge, GB
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4.50
Based on 766 Reviews

5

72.19%

4

7.57%

3

6.92%

2

4.05%

1

9.27%
About PitPat

PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe. PitPat began because we recognised that our relationship with dogs has changed. The traditional animal-owner relationship does not apply. Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents. Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed. That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog. Our connected world means we’re there for pet parents through every step of their dog’s life. We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets. Reliable GPS tracking with no subscription Food that’s good for you, good for your dog and good for the planet Uncomplicated Insurance that rewards healthy dogs Affordable activity monitoring to keep your dog healthy So don’t worry pet parents, we got you! What's the bigger picture? Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm. We see a world where pet care is active not passive, proactive not reactive and individual not general. Need more convincing? The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!

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sue
United Kingdom | 07 December 2024

Ordered this and it arrived very quickly Easy to set up and use I’m not particularly wanting all the ‘badges’ things though that keeps popping up. Not sure how to turn that off

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Jul Roberts
United Kingdom | 06 December 2024

Good product

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Janet Shaw
United Kingdom | 06 December 2024

It does what it says on the tin. Very satisfied

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Brian
United Kingdom | 06 December 2024

Quick delivery and easy to set up. Even looks smart on collar.

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Colette Evans
United Kingdom | 06 December 2024

I had a problem with the delivery but as soon as I contacted PitPat they responded very quickly and positively. I appreciate the way it was all handled. Product was despatched quickly and I am looking forward to using it to protect our pet and am confident if I have any issues PitPat will handle it. Thank you

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Stu Dodd
United Kingdom | 06 December 2024

Good, but the software is extremely slow. Having two dogs on the same app is hard to monitor both due to the time delay.

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Jordi Anmella
Spain | 06 December 2024

La verdad es que es un rastreador de lo peor La aplicación, al arrancar, se queda colgada cinco de cada seis veces La batería, sin usar el rastreador, no dura ni dos días, se descarga un dos por cien cada hora (aproximadamente un 50 por cien al dia) Si se arranca el rastreador, no dura ni un día Al usar la opción de rastreo, tarda de 3 a 5 minutos en empezar a funcionar (eso si funciona) La precisión es muy pobre, y la frecuencia de actualización es de 20 a 40 segundos No hay opción de apagarlo por la noche ni ahorrar batería Lo peor? A los 5 días dejó de funcionar, fue completamente imposible que encontrara señal de GPS, eso que estaba en una zona de amplia cobertura Lo he devuelto sin pensar, tras intentar sin éxito que el servicio técnico me diera una respuesta razonable a las claras deficiencias que lo hacen un producto pésimo e inutilizable me he pasado al tractive, que aunque tiene que pagarse subscripción, funciona a las mil maravillas, comparado con pitpat, que sería un carromato oxidado , tractive es un mercedes benz

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Kathleen Fellows
United Kingdom | 06 December 2024

Customer service is excellent, I had to contact them this week, they were very patient at explaining the best way forward and were going to contact me the following day if I was still having problems. I have two dog trackers and really love knowing where my rescue dogs are, excellent product, lovely customer service, would recommend to everyone. The problem I had as well was due to internet work being done where I live,

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Shaun McCarthy
United Kingdom | 06 December 2024

Great product, nicely packaged. The app is great fun to use. No more anxiety about losing our dog on our land.

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Colin Dowse
United Kingdom | 06 December 2024

Exceeds my expectations. Very detailed walk tracking and location. Just deducted a star, because battery life when not set to walking but on my dog is shorter than expected. But battery life is fine if I take it off my dog when indoors. Velcro fixing can wear easily, but replacements available at reasonable cost.

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Neil Layton
United Kingdom | 05 December 2024

Easy system to set up, it works and shows dog on map and the handy pointer and distance to dog also works when outside

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customer
United Kingdom | 05 December 2024

Good and bad! start with the good. It arrived the next day and my refund was very quick. I live in east Cornwall, the reception did not go above one bar and the battery did not last more than 3 days. I phoned gor advice. I was advised that there was a good reception in my area and the battery only ran out because I was testing the tracking too much. I ran another test by not looking at the tracker at all but it still ran out in 3 days. The gps was useless. My dog was in an open field with no obstruction and it simply didn't work. I don't like leaving negative reviews but this device was a waste of my time.

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Joyce
United Kingdom | 05 December 2024

Unfortunately I live in an area which has a very poor phone coverage. This prevented the Pitpat from working properly. I telephoned and explained the problem and a refund was immediately offered. I was very grateful and was advised how to avoid this happening again. I was very pleased with the response.

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Raymond Potts
United Kingdom | 05 December 2024

The tracker works very well and also tells you if your dog is getting enough exercise daily. Very good instructions and nicely packaged and well thought out. We are very pleased we bought the Pitpat tracker.

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Lynn Webster
United Kingdom | 05 December 2024

Great product customer service good too would recommend.

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Miss Angela
United Kingdom | 05 December 2024

I got this for my husband, as you goes out walking with our dog, for long walks. He’s always been saying he wouldn’t mind getting one of these, so when he opens it on Christmas Day, he will love it. Thankyou.

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Pam H
United Kingdom | 05 December 2024

I ordered a tracker and just got a registration disc.

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Donna�Johnson�
United Kingdom | 05 December 2024

The product was easy to set up and very sturdy. Tracking is also accurate when we tested it

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Tracey Dorey
United Kingdom | 05 December 2024

Still using this food months on and I still absolutely love it! My dogs look amazing on this! I’ve recommended this food to so many people and they have all said it the best food they’ve ever switched to!

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Mrs R
United Kingdom | 05 December 2024

Gradually, I am making my way around the information with no pressure to use all

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