Needed more information about how to remove a bulb from the swan fridge and Customer services were responding to me literally within about ten minutes With instructions and advice and help, was a really, really great service. Thank you

I had an issue with my new Swan Retro radio and e-mailed their Customer Service dept. After sending a video to Clare showing the problem, she has now arranged for a replacement to be sent to me. Very pleased with the way Clare dealt with my problem, very professional and helpful.

Absolutely excellent customer support from chioma! I’ve never had such great experience from a company as this. No hesitation of replacing my hoover. Thank you ☺️

I can’t be more pleased with the service I have received from Swan. This is the second time I’ve made contact and both times the staff have been very helpful and gone the extra mile to help. The call was answered promptly and I got to speak to a human being instead of an AI. Well done Clare and Kat. Thank you.

Had a product issue and customer service was very good at coming to a resolution.

I bought a floor cleaner from swan it was wonderful, so bought my daughter one,unfortunately the little pot that comes with it started leaking, I got in touch with swan , after a few emails and some photos, I am happy to say they are sending a new one out to me ,honestly from start to finish it was a pleasure, No frustration that they wasn't listening, everything was clear and sorted out in a couple of days ,I will continue buying from swan as there products are fab

Customer service was wonderful.

Some great customer service from Clare who sorted our issue with a worn kettle handle and arranged for a replacement to be sent. No fuss, really easy to do over email. Thanks again.

It's just for Tracy bless her. This lady is very helpful, kind and if anyone have a problem and you can hear - Hi I'm Tracy how can I help, you will be lucky as I am .She sorted my problem with delivery in 20 minutes. Thanks Tracy.

My first contact, about a faulty Teasmade, with Swan was back in March when it was just over one year old , so I couldn’t return it to the retailer. The product is guaranteed for 2years. I had telephone conversations and several emails, sometimes to a different customer service operative to try to solve the problem and get a replacement. I have recently been speaking to Clare in customer services and she finally arranged a replacement which arrived just over a week ago!! It’s taken 5 months to get this sorted and to say the least I think I’ve been extremely patient. Overall the service to me was poor apart from Clare but I feel overall the service leaves much to be desired and I will be cautious before I purchase any other Swan product. The date section will only accept one date so I’ve put in the rough start date and I received the replacement early September

Recently I had a minor problem with my Swan under counter wine cooler. - the light bulb went and instruction book didn’t mention how to replace it. An email request to support had a response within 15 minutes giving photo instruction on how to replace it. Such excellent service, top marks to my contact Phoebe.

The bean to cup coffee machine is exactly what we need for our caravan. I wanted to buy another beaker and Customer Services (Chioma) sent me one as a good will gesture. Overall a helpful and prompt service.

I had been looking for weeks for a new kettle/jug for my Teasmade without any luck. In desperation I contacted the Company but they too were out of stock. However, they had a look round and found one which they sent free of charge. Can’t ask for more can you! ⭐️⭐️⭐️⭐️⭐️

I sent an email regarding an issue I had with my product. I got a response straight away, Phoebe couldn’t have been more helpful resolving the issue within minutes. Thank you for much for the quick response and your help it’s much appreciated very happy with the customer service.

Amazing customer service, speedy response thank you!

I bought a Milk Frother which was excellent for about 8 months when it developed a fault. I contacted Swan and received an email on how to get the machine replaced. Following their instructions I sent an email containing requested photos and product details. Two days later I was very pleased to receive a replacement. This excellent prompt service has inspired me to use Swan in the future.

Great customer service. Very helpful and quick to reply. Also very happy with the outcome of my query.

Very prompt reply. Excellent.

Excellent customer service

The service from Swan was brilliant I cannot fault it all the people involved solved my problems were very polite and they all were very much on the ball