We needed a filter for our kettle - which is still working well after 4/5 years and as it was unavailable on the website, they kindly sent one too us free of charge. Great customer service.

Fantastic quick and efficient customer service and issue with product was resolved with a replacement . Wish every company customer service team could work like this Many thanks

I can’t thank Allison on customer services and the managerial staff enough for helping me resolve my problem thank you all so very much

I recently bought a bean to cup Swan coffee making machine, initially it worked well but within a few weeks it was leaking and spraying out hot water. I complained and received a replacement which unfortunately suffered from the same fault within weeks again. After an achingly slow complaint procedure I was informed it was now beyond the time period to receive a refund. Another replacement is on it's way, watch this space. It's a shame because the machine could be a winner for the price and the staff have been very courteous.

A delightful after service experience. I had my espresso machine but working properly. A warranty was arranged and a replacement is dispatched. The helping line is helpful and responsive.

Very easy to deal with.A simple process.

Emailed customer services and they were quick to respond. Tracy was very good and efficient sorted my problem with no issues. Thank you

Great, quick service. Replacement kettle sent out straight away. Cannot fault customer service.

Diane at swan was helpful. She got back to me really quickly and replaced my item. Was sent in an unacceptable condition. No hassle for the customer so this thank you is for Diane on behalf of swan :)

We purchased the Swann Nordic range products a year ago and were disappointed that the finish became to fail . We contacted Swann, they were very quick to respond, however, to get replacements items we had to cut off the plug 1cm away from the base and send confirmation images. The replacements take 3-5 working days, so this further inconvenience is not what we expected. Customer experience based on their rigid process poor and creates further inconvenience. In addition, the original warranty stands so you don’t get the same length if time on the replacement products ? Customer satisfaction is not at the forefront if their complaint process.

Great customer service from Allison who was very helpful and sorted out my issue.

I had to contact customer services regarding a faulty milk frother which was still under guarantee. I emailed CS and Diane replied very promptly, resolving the problem with a replacement. This was great service via email. I did try phoning initially but after waiting over 30 mins I gave up. Thank you Diane for offering such great service.

I have written reviews about the Swan Retro appliances. I did buy several appliances as they do look attractive but although attractive are of poor quality. I bought a retro Fridge Freezer in 2022 at a price of £640.00. You would think for that price it would be frost free but no - a manual defrost. Very poor. As mentioned in a previous post my retro microwave went rusty and the retro air fryer had a peculiar smell and sets off the smoke alarm. I do not use the retro air fryer now. Never again will I buy Swan appliances.

Fabulous,, helpful, fast customer service and the issue resolved fast

I received a damaged kettle due to poor packaging. I contacted customer services and i had a reply from clare efficiently. She was very professional and very helpful. A solution was sorted in a reasonable timeframe.

My dirtmaster cross over broke. I spoke to Dianne from customer services over email. She was brilliant, after a few emails my problem was resolved. Thank you

I ordered the Handheld carpet cleaner, unfortunately the wrong item was delivered, I notified Swan they replied back within 24 hours and had my item sorted within 48 hours! Very prompt service and in addition allowed me to keep the additional item that was delivered. Brilliant service! Would definitely buy from them again

I had a few issues with my swan kettle so contacted customer services. Tracy was extremely helpful and within a few emails I had an exchange winging it's way to me. Very satisfied with the outcome.

Very helpful.

My Swan kettle just stopped working unexpectedly so I contacted the customer service team. Clare was fantastic from start to finish, everything was resolved within 24 hours and a replacement on its way to me. Absolutely brilliant, thank you!