We bought a Swan brand kettle from Tesco, it`s a Symphony, cost £30. My wife chose it, she said Swan is a good make. First day when I was removing the lid, the knob came off in my hand, I checked it out, and the securing screw had not been fitted, I put one in. Two weeks later, one of the Swan labels fell off it. I emptied the kettle and checked the manufacturer on the underneath. It was made in China, had I noticed this, I would not have bought it. and suggested taking it back to Tesco but I decided to keep it.

I had had a recurring issue with my coffee machine for a while. I spoke to Clare, Kat & Kai (Clare was my main point of contact), on Friday and between them they organised a new machine to be dispatched to me. It arrived this morning (Tuesday) and I couldn’t be happier! They really did offer excellent customer service.

Great service from Chioma, I emailed this morning about an issue with the charger on my hoover and by lunchtime it was all dealt with, perfect!

Phoebe was so very kind and thorough with my complaint.excellent customer service

Great customer service from Claire , hope you all get her for your queries. Efficient and prompt. Thank you

There have now been two incidents where the Swan customer support has been fantastic! Our beloved coffee machine (that we LOVE) had a malfunction and they replaced it - then we somehow lost the steam tube for the milk foam and within 24 hour of me reaching out they have sent out a new one! Excellent coffee machine and amazing service!! Thank you for always being so helpful!

Ordered the whole set of Nordic Grey, had small issue with one of the sauce pans having a chip, contact them and got a very quick response. One of their team Clair was very quick to response to my email and rectified the issue quickly. Very happy

My Alexa kettle stopped working after a year of great service. Clare at Swan customer service was supper efficient and arranged a replacement product to be sent out after a couple of emails. Fantastic service!

Great service just waiting to receive a replacement crossover Kat was very helpful.

Great customer service, very attentive and resolved my issue very quickly!

Had to get support and the team have been great. Thank you for helping us out.

Returned an air cooler Back & forth with customer service to clarify which product I had returned even though I’d already been sent the returns label & clarified what I was returning. I returned straight away & sent them confirmation that they had received the return only to be told I’d sent the wrong product back ! Baffled I contacted customer service yet again.. Absolute nightmare 3 weeks later I still awaiting a refund. Not a happy customer!

Chioma at Swan provided excellent customer service when I called and we subsequently emailed each other on numerous occasions with regards to a new Under Counter Cooler which had been delivered to me with significant cosmetic damage. Chioma did her very best to resolve this matter on my behalf. We were able to reach a resolution with regards to this matter.

I emailed Swan customer service as I had a problem with the Dirtmaster Crossover. Phoebe replied to my email within an hour and resolved my issue. She went above and beyond. Great customer service from Phoebe

Excellent customer service from Chioma, answering a query I had, especially as it was on a Bank Holiday Sunday.

Having had an issue with my Swan Crossover I emailed Customer Service for advice. The Crossover was displaying a red warning light and kept on telling me to fill the water tank. I had a reply to my email almost immediately from Chioma giving me a solution that resolved the issue. Thank you Chioma for your very quick, friendly and professional response. I was so impressed with the speed of the response and the fact I had an immediate fix. 😊

Speedy and efficient help,quite a few hoops to jump through to secure a replacement kettle but all designed to prevent fraud so totally understandable. Nothing required that isn't easily attainable for genuine customer. Completely satisfactory experience.

Tracy is an outstanding Swan support employee. She was informative, helpful and absolutely provided excellent service. We would not hesitate purchasing from Swan again after our help from Tracy. Thank you so much Tracy!

I was struggling to get a water tank for my Crossover, & when I spoke to Kat she was very pleasant & very helpful as she helped with what I was in need of . Excellent service from this helpful lady who made me feel at ease during our conversation.. Thankyou again for your kindness

Chioma was brilliant she refunded straight away after getting my proof of postage ! Very professional , helpful , and quick !