Bought several replacement limescale filters, a month later, our Swan kettle (10 years old) packed up. Swan were happy to refund me for the filters, quick to respond. Glad to say our replacement kettle is Swan as well.

Swan service were fast the respond and were courteous and efficient in replies.

Contacted Swan as there was a missing part in my microwave- which was purchased from Robert Dyas. Chioma was so helpful, finding me the part and arranging it to be sent out - really fantastic service and hugely appreciated

I absolutely love the swan dirtmaster I don’t know how I have lived without it! I had an issue where the hoover/mop stopped working and I emailed Swan customer service at 8.30pm and I had a response by 9am the next day absolute 10/10 customer service and they sent a whole replacement for me. If you have been thinking of purchasing it do it I promise you won’t regret it

Alexa Kettle stopped working fortunately I had registered it when purchased so it gave me an extra years warranty. Took several emails to get it sorted, looked like it wasn’t going to be sorted, until I actually spoke to Kat, who was absolutely brilliant and got the whole thing sorted out within 24 hours.

Airfryer disfuntioned after 6 months. Email sent < had to provide photos/video evidence, 4 days & a new air fryer is being sent to us.

What a great customer service they helped me through all the problems I had with my kettle and got too the bottom off it so thanks very much diane

Bought the Nordic saucepan set less than 4 months ago and the non stick coating is coming off the rim of one of them already! Contacted Swan and they are sending a replacement. Excellent service. I just hope it doesn't happen again, or to the remaining ones in the set...

Brilliant brand fantastic customer service So helpful resolve every issue diane is amazing!

Can’t fault the service I had from Holly at Swan. Super quick replies and sorted my issue swiftly and easily. Thank you.

Expensive none stick pan set Difficult to cook food as everything sticks and burns to the pan. Pans brown and are difficult to clean. Overall would not recommend

I had purchased a toaster back on Nov which stopped working, i emailed Swan on Tuesday and got an acceptance email straightaway then Tracey sent another one within about 40 mins, she was brilliant, i sent a video and photos what she requested and she confirmed they would be replacing my faulty toaster, less than 2 days later my new toaster has arrived. Thank you very much for solving my issue so quickly Tracey xx

I am very happy with the service and understanding in a sort time I look forward to getting replacement and very satisfied with the outcome. Thankyou for the help.

Bought something on the website and I cancelled the next day because I changed my mind. They got back to me the same day and the were already proceeding to refund the money. Very happy with customer service.

Fantastic customer service, the ladies I spoke to were so helpful and solved the problem fast , love swan products and their customer service is fantastic

Quick order and delivery of the Swan Crossover! Love the product. I did order an extra bottle of cleaning solution which didn't get delivered. I emailed customer support and had a response within the hour and the missing product dispatched. Very impressive customer support times!

Great service from Holly when a fault occurred in our toaster. She provided clear instructions and quickly dealt with the issue.

Diane at Swan Customer Service was the best person ever had a bit of a problem with a kettle I had bought through another company but she managed to sort it all out for me. It’s very happy with her services 10 out of 10 from me. X

I am registered blind and use specialised audible software on my PC. However, I firmly believe that my abilities far surpass any limitations my disability might impose. Yesterday I bought an Alexa-controlled Kettle from Swan via Amazon we set it up at our Blind Club and it is excellent, I have had Alexa Controlled Smart Kettles in the past but they were never as good as this! I've had it set up for less than 24 hours now and it is excellent so I'v written a little poem to let folk know just how excellent it is, here goes:- A kettle so smart, with Alexa's gentle tone, Makes brewing tea, a task now made my own. With voice commands, I can set it to boil, As I head home, my tea's ready, what a wonderful toil! No more struggles, with buttons or dials too, Alexa's voice control, makes so it easy to use. A cup of tea, at my command, what bliss, Thanks to Swan's innovation, and Alexa's clever kiss. For VIPs like me, Visually Impaired People to you This kettle's a game-changer, independence shines through. I highly recommend it, to everyone I meet, A great talking point, that's always on the beat! It's not just a kettle, but a symbol of pride, For those who need assistance, it's always by their side. So here's to Swan, and their clever design, A kettle that's accessible, and truly divine!

It makes a change to speak to an English person. Who was also VERY POLITE & COURTEOUS. After a few questions my request for a small appliance part was done.