Allison was very helpful. She was polite, interested in my request. Thank you

So impressed with swan, I have a crossover cleaner that I had an issue with and kat dealt with it so quickly and efficiently. I'd be lost without my little cleaner its fabulous

Excellent customer service with a faulty item, the lady i spoke to called Alison went above and beyond to provide a resolution and her manner and friendliness was outstanding, swan are very customer orientated and i thankyou for helping me

Kai you was amazing. After many different phone calls and being passed from pillow to post. You answered my last phone call to swan. You sorted everything my refund my lost order my replacement all in one day I can't thank you enough 😊. Your caring and bubbly personality is electric. Swan are lucky to have you.

I recently had a slight issue with a Hoover that I purchased back in December. I called the customer service number assuming that I would be on hold for hours but I was through to an advisor more or less straight away. I spoke to Clare who made my experience so hassle free. I felt like she went above and beyond to help me and provided me with excellent service. Thanks again for your help!

Great customer support from Tracy. Got my warrantee extended for 2 years as I forgot to register my microwave in 28 days. Quick and efficient response.

So helpful and knowledgeable , i will forever be useing swan products. Satisfaction guaranteed and always great value not to mention aesthetically beautiful !

We had a problem with a Swan kettle that we had purchased - light would come on, but the kettle didn’t heat up. The shop that it was purchased from had since closed down, so it could not be returned to the shop. Swan were very helpful and a replacement kettle is on the way. We thankfully had kept the receipt as proof of purchase.

Emailed product support as i had an error on my crossover machine. Swift response from Chioma with instructions that resolves my issue. Many thanks

Fab customer service from Tracy especially. Arranged a replacement to be sent out so fast.

Tracy and Zoe have been very helpful in sorting out my replacement hoover. Every company should have a Zoe and a Tracy in customer services! Thank you! ☺️

I needed to contact customer service and holly was super polite and helpful, I will definitely be buying swan products in the future

I bought an Alexa compatible kettle a year ago. It suddenly stopped working. I contacted the Swan customer service department and I can honestly say it was the smoothest and most efficient process I have ever done. They sent me out a new one the same day. Great customer service!

Spoke with Tracy, and received the quickest response ever. Issue resolved immediately. Great service. Thank you

I ordered a Nordic microwave from Swan that never arrived. It went into the Evri black hole and will never be seen again However when I rang Swan I was amazed to speak to an actual person - Tracey who has been steadfast in chasing things up. Tracey refunded me today and is a credit to Swan.

I contacted swan customer service to see about replacing a broken lid for my slow cooker. I was given an address and ordered one straight away. Swan have already got back to me and are getting it ready for dispatch. Brilliant service. Thanking you.

Great help from customer service, Phoebe. Quick reply and very helpful! Thank you

Although not happy that my Elevate vacuum developed a problem after 5 months I am more than happy with the response from Customer Services - thank you Chioma.

Purchased a kettle directly from swan online. Used it once an noticed the item was faulty, with the on switch not remaining on before it reached boil. I got through pretty quickly over the phone with customer service, only waiting 15 minutes on hold. Spoke to a lovely lady Tracey who said I would have to take a video of the fault, once that was done, I just needed to send proof that I had cut the cord on appliance and send batch number. It was a pleasant and easy 48hrs to sort, an Tracey's response was very quick emailing back. Tracey was very apologetic about the problem an the company she works for, even though it wasn't personally her fault. This lady is obviously a credit to the team. Well mannered, polite, efficient, empathetic, happy to help, professional and hard working individual. I hope this review reaches you well. Thank you again I look forward to receiving my new item. - Lauren Anthony

Recieved gatsby kettle last Xmas, rapid boil function went wrong and recieved a similar replacement. Staff very helpful and efficient with helping with the issue !