Customer service advisor Amber could not do any more than she did, apart from bring the item to my door. excellent customer service skills, pleasant, friendly helpful. an asset to the company

The item was easy to order and pay for however I purchased this same item a few months ago and the paint has started to peel which is not acceptable.The kettle I have ordered is a replacement for the kettle I ordered previously which is not the best quality.

I was very impressed by the prompt and friendly response to my problem. My contact was with Carlie who was very understanding of my problem and promptly took action to resolve the issue.

I asked Swan if they were able to send me a replacement kettle lid, for my retro kettle that I’ve had for about three years. Holly sent me a lovely email, saying that they would send me a new lid. My kettle now looks like new, thank you again for this exemplary service.

Sadly had an issue with the carriers of an order I had placed but when I got hold of Swan customer service (Carlie) they were persistent in trying to track down and resolve the problem Carlie was very kind and sympathetic and actioned my requests promptly and efficiently

Marvellous customer services with regards to a replacement wave guard. Fantastic communication and my problem was resolved quickly

This fab is amazing. I tried so many when my hot flushes started and saw this one on Instagram. It has a silent mode which is perfect as I need it on all night. It started to make an odd noise on all settings but high. This was so annoying and I could t use it: I contacted Swan and they were brilliant. I sent a video of the issue and they quickly responded with an email saying a replacement would be sent. Very good customer service and a two year guarantee which is brilliant. Very happy with this and would recommend buying this and Swan look after their customers.

Bought a swan kettle 2.5 years ago it is used by a household of 2 people, it has broken and now useless I contacted swan and even though out of warranty they replaced it with a new kettle. Excellent customer service

So very disappointed with Swan and there lack of customer service when Evri lost our cordless vac. We have had no contact, no offer to send another out or reimburse my money, have emailed but no reply! In the past I have bought kettles, air fryers, microwave etc from them but never again!

We received our glass fronted fridge 6 days ago with bad damage to the top of the fridge. There was a delay in response from the company but they explained they are a small company and not a large call centre. Once response was received they dealt with collection and replacement efficiently. They also allowed a free gift as compensation.

Although it took time to get going due to internet traffic, once connected my request for a replacement part was sorted inside 10 days. Customer Service (Holly) polite and responsive, wish all CS's were the same. Great stuff.

What can I say but 100% Customer Support and help yet again with Swan. Had to make contact re a faulty toaster, and Declan dealt with my query helpfully efficiently and very helpful! Swan will replace my toaster once it is in stock. No problem, no hassle. First class service. Thank you Declan. Also the last time I had a similar problem, Caitlan who is now Manager was just as friendly helpful and knowledgeable. Well done Swan for having great staff!

This is an update of my original review of swan brand ,the company did contact me by email and offered 2 bottles,of the crossover detergent due to mine being burst I was also offered a 15% discount of a future purchase over £49 if I updated my review I think it shocking I had to come on here and write a review in the first place to get my complaint dealt with and I won't be taking up the offer of the discount this could of been resolved a lot sooner if only someone had done their job properly thankyou swan for the extra bottle of detergent but sorry I will be thinking twice before ordering again

I bought an Alexa kettle and it stopped working after a lot of emails from me and Swan Brand one of their team Gemma is sorting it out and sending me another kettle and a lovely pan set. I've always bought Swan and had no complaints about their items. Thank you Gemma x

Great customer service. Bought a new swan kettle that intermittently wouldn't switch off, so had to stay in kitchen whilst boiling kettle. Contacted customer service to request a replacement and following a couple of emails exchanges, new replacement was sent out. Only reason not going full 5* is because there were delays in responding, however ultimately happy with outcome.

My kettle I bought broken unfortunately in under a year. When I finally found my receipt and contacted Swan to see if I could get a refund they could only give me products. As I was outside of a month of when it broke. I’d already repurchased the same swan kettle as it was part of a set. Amber who dealt with my issues was fast, efficient and very very helpful and organised for me to receive 2 products from the Swan range instead which was very very appreciated

Very good customer service from Zoe. She resolved my query re my microwave. Friendly and helpful.

Declan was brilliant and helped when there had been a mix up at the warehouse and my Dryden was delayed.

Our order never arrived. I contacted customer service via email. No response and was advised 5-10 day wait for reply. Disappointed.

I bought a Grey Nordic microwave from Swan at the end of January 2024 and it didn’t work properly from the get go. Nothing but the casing of the microwave was heating up - and that was too hot to touch! I contacted Swan with proof of purchase etc and the whole thing was dealt with very efficiently by Declan and Amber with a brand new working replacement sent to me within a few days Thanks so much! So refreshing to have an issue dealt with quickly and efficiently