I made enquiries about buying a replacement lid for my kettle and am delighted that this will be sent, free of charge. Great after sales service and am very happy.

Great products

The lady in customer care Amber was very helpful and got back in touch promptly,which you don't get to often these days and am very satisfied with the issue i had with a defective air fryer ,thankyou Amber +swan👍

My charger for my new vacuum cleaner broke after having it for two weeks. I contacted Swan straight away and did receive a reply a while later, then after chasing a couple of times, I then got told yes they would send me a new charger, I sent my address details back straight away and have still not received it, I have messaged several times since and not had any reply. This has been going on since January! and I have a new vacuum that I cannot use!

When I try to open the door on the freezer, the whole freezer nearly tips over. I have to hold the freezer with one hand and open the door with the other. Is it supposed to be this tight? I don't think it's safe. Also when I close the door, it feels like it's sticking just before it closes.

The company was very responsive and dealt with my problem quickly and courteously.

I bought an iron from Swan some time in November 2023 and after awhile it went faulty. I got in touch with the manufacturer and reported it after sending a copy of proof of purchase, they said they would replace it for me. I am so happy that I will definitely recommend Swan to my friend's and family

The telephone support was great very helpful and they were very pleasant and patient with me to give me to give me the best result to my problem with my teasmade which was to replace it for me. Thank you. Joanne Allder

Being a British brand I was very happy to place my order with swan. My original review was 1 ⭐️ due the extremely poor customer service I was receiving over 2 month period. I was passed onto Gemma who was amazing and my issue was resolved in 2 days. Swan also replaced my faulty good tho has left me hesitant to order in future. If a product had 2 year warranty it shouldn’t be so hard to sort out. I must say Thank you swan for the free gift 🎁 much appreciated.

I requested whether I could buy a spare part for a Coffee machine. The fault was not with the product but my clumsiness in dropping it on the floor. I received a reply stating that they would replace it at no cost to me. The person (Declan) that answered my email could not have been more helpful.

I cannot rate this company highly enough. Their products are excellent and their customer service is exemplary. I would definitely recommend

Original review below but Gemma from the customer service team has been brilliant in helping resolve the issue in a prompt and helpful way! Have been waiting over 2.5 weeks for an answer from the customer service team about where our product is. We have emailed several times and with no apparent number to contact we are beyond frustrated. We have been told by the delivery company that it’s been returned to Swan (aka the sender) and no refund has been issued or replacement sent and have had ZERO communication about this. Unacceptable.

My Swan microwave broke down and needed to be replaced. I received a friendly, timely, no quibble and efficient service from Kai, Declan and Carli at the customer help desk and a replacement microwave is on it way. Many thanks!

Found this company to be very positive. Needed help with a new filter for my kettle, and straight away been ordered. Very happy with this outcome. Being sent free of charge. Perfect.

I've just received my online order of a Swan Brand fan heater. It looks like Evri has kicked it down the street. The box is all torn, collapsed and open, and there's a massive chip out of the plastic front casing of the heater. I'm outraged and angered that I have to now await a refund for a number of days, the T's and C's say. Avoid this company like the plague. Update: Swan was quick and communicative with its response and refund, and I can't believe it would have left the factory in that condition, so it's down to the courier. Swan should be more careful with the company it keeps.

I have a faulty fridge freezer. After an initial delay in responding (I understand they are a small team) an engineer has now been booked and someone polite and helpful, called Gemma, has kindly offered an apology.

They sent an air fryer to the wrong address not one I recognised. I have signed a not delivered to me form which they accepted. I was cut off half way through a conversation with customer services and now I am told the number is not available . I have rung it several times . Now what do I do? Finally got through and spoke to lovely Amber who has promised a new air fryer will be sent but may take five days. I feel punished for someone’s mistake. I usually like to deal directly with a company but this has been a really bad and stressful experience. Now arrived and it looks very different and amazing . Not used yet but looking forward to doing so. So thank you Amber.

Excellent service from Phoebe. Swan is a great brand and I love the retro kettle, thank you

Hi my swan coffee maker started leaking from the steamer, it was 18 months old and I had used it every day. I phoned Swan customer service and spoke to a friendly and extremely helpful lady who explained the process to replace it under guarantee. I followed the simple procedure which asked me to cut off the plug and send pictures to Swan. There was a delay receiving my replacement so I did have to phone again but the man was helpful and apologetic and I received a new coffee machine a few day later. How refreshing to be able to talk to a friendly person on the phone, what brilliant customer service. Well done Swan, will be definitely be buying Swan products in the future.

Love the retro design. It looks great works great. Also love that it's British.