Excellent, friendly service resulting in a solution to the outstanding problem.

I sent an email yesterday evening to customer support and got a prompt response and resolve to my query from the lovely Carlie this morning.

From the initial contact with Carlie the service this young person gave me was excellent She fully understood my delema and organised a replacement Teapot which has been delivered. Promlem solved Thank you

Been waiting for a refund since middle of December for a product not received, they may be a well known brand but customer service is shockingly bad.

Superb customer service! Absolutely would buy from Swan again

Terrible customer experience. I've been waiting for over 2 years for a replacement bottle shelf for my Fridge Freezer. Clearly these are not going to be available - keep getting fobbed off saying they don't know when they will be in stock. On the spares website it still says they will be arriving in December 2021! Requested as a gesture of goodwill that I be sent one from a new fridge that they are still selling but until now no luck. I'm writing this today as I have now given up!

Several contacts for Calc filter not available for months and months. Recent reply all is well now in stock matter closed. This was totally inaccurate as they are still showing out of stock and delivery for DEc 23. Have not been able to use the steam iron since the summer. let them know on Sunday and again no reply from general enquiry or direct mail to the person involved. The product is still unusable due to red warning light displayed. After all these months no saying discontinued and offering a solution that contradicts their own website.

Thanks to Amber at Swan. Sorted out my return and made the whole process seamless

Declan was really helpful and responded speedily, problem resolved.

Absolutely outstanding customer service. Replied to email straight away and provided me with a replacement with no quibble even know warranty ended the month previous

Had an issue with a microwave though the company replaced it straight away. Great service and the new microwave is quality.

Amber was so helpful she organised my refund. I cannot praise her enough she is an excellent addition to the Swan brand she was polite courteous and generous with her time in dealing with the problem I had.

Amber so helpful resolved my issue. First class service

Swan Retro fridge freezer - AVOID I purchased my beautiful Swan retro fridge freezer just under 3yrs ago at £659 from AO. At less than 3 yrs old but outside the 2 year warranty period the unit has failed (fridge not cold) and has been deemed beyond economic repair. My advice would be to avoid at all costs - it looks great but such an item at such a level of investment, not the most expensive but certainly not the cheapest, should last a lot longer than 3 years! Swan as a company did not want to know and the extended warranty I had in place with Pacifica was of no help whatsoever as it turns out that they do not replace on the first fault, despite being sold as a policy ensuring replacement if the item cannot be fixed so be very wary of so-called extended warranties to!o

Had a problem with iron. Amber was very helpful over the phone and managed to resolve the issue and have a new iron dispatched to us quickly. I would recommend Swan and their customer service team. I’m very happy with my new replacement. Thanks again Amber.

Had a problem With microwave Richard and Amber at customer service were great , prompt service microwave replaced no problem thank you

Carli was really helpful on the phone today to make sure I could get my delivery address amended, extremely helpful and polite and got back to me in a very quick time scale!

Amber was very helpful when I had a problem with a plug in heater. Prompt and efficient. Thank you

Carlie at swan customer services was absolutely top notch. Swan should greatly value her on there team. Excellent customer service! Sorted my issue with no quibbles whatsoever. Thank you so much

Amber was great and helped sort our issue quickly, thanks!