I switched to Economy Seven Energy as it was one of the cheapest tariffs available to me, and also because they only use renewable energy. Switching was easy, and I’ve saved £100-200 per year. Towards the end of 2018 I received notification that the direct debit payment would change to a winter rate and a summer rate, but after concerns raised by customers this decision was thankfully reversed. During this time the communication from the company was poor, with numerous e-mails sent to correct mistakes. Other than that I’ve had no problem.

Excellent supplier! Any problems immediately helped by supportive, knowledgeable customer service people! Highly recommended! (By the way, their prices are fantastic as well!)

Took the wrong payment amount and took 2mts to refund

Cheapest energy. Easy to give meter readings No issues. Im happy with them

Good customer service dealing with query quickly.

in terms of domestic energy companies they are the best I have experienced. General communcation from them is clear. They do say "hope to reply in 24hrs" when you contact them. I emailed wednesday morning, its now Friday evening and still no response. so slow fo respond when you have a query! best to under promise over deliver team!!

Very happy with the service provided the people I spoke to where really friendly and helpful! 5*

Very helpful and easy to contact

Don't come and read the meter, ever. When I complain about the accuracy of the meter they promise to look into it, but that is the last I hear from them. Unilaterally change my direct debit amount without evidence of it being incorrect. I could go on, but let's just say they are apathetic.

With a recent billing problem, I found it hard to get them to understand the problem. And finally when they did, it took them ages to sort it. I found the whole experience very worrying and have question my continued use of this company.

I joined because of the economy 7 tariff. This tariff has gone up in the 18 months I have been with Economy Seven Energy but is still cheaper than alternatives. The company did try to impose a 'Seasonal Variation' approach to monthly payments but this was opposed by many customers be and, to their credit, the company listened to their customers and allowed a fixed payments to continue. I am presently very happy with their service.

Delighted with the fact we are using only wind energy - fab and at a good price. I have six accounts with you - 5 going great guns - onewith economy seven - always have to ring my meter readings in - you still haven't sorted my alternative email access for this account!! Come on OTM - we are now over a year in with this issue!!!

Economy seven put up it's prices just after I joined them and then decided to introduce a change whereby you would have to have paid more money during the winter and less during the summer, fortunately customer opinion put a stop to that.

Excellent company. No problems

All good, but the web site could be improved

You get there eventually, but getting sorted is like drawing teeth.

The switch was very easy - once had decided to change and applied to economy 7 energy did not need to do anything else- all arranged for me.

I use economy 7 for a second home on the Norfolk coast so my usage varies appreciably between Summer and Winter. I find the cost is good and I am able to even out the cost by paying monthly by direct debit.

I have been impressed by the efficiency and courtesy of Economy Seven Energy. They have been helpful in their response to my reports and enquiries, and I believe their charges are fair.

Switching was ok it all flowed, then I moved and setting up a new account was a struggle I was forever chasing people. I find it annoying that no one reminds me to submit readings or anyone comes to do them but that's just me and my rubbish memory. The website is very basic but maybe that keeps costs down.