Below average service, online meter reading system is poor, other than achieving a significant price saving there is no reason to use them

Cheaper prices than competition. Reliable provider

I was worried at the start as everything seemed a bit chaotic with constant changes of direct debit but things have settled down. I recently realised my meter readings had not been logged and all my bills were based on estimates. I phoned and this has been sorted and my DD lowered. I am awaiting a rebate on overpayments.

Price has increased dramatically Customer service is very poor

No Problems It was easy to switch. Their website has improved and is easy to navigate. I would recommend them.

Easy to use online service. Easy switch.

Cheap, but the company failed to act when my new bank instructed them to change direct debit details. Also, too much credit was allowed to build up, so the direct debit was too high. It also took too long to sort this out.

Good rates and easy to switch.

As long as their processes are followed relationship with them is acceptable. No access to smartmeter. Good enougn utilities provider.

I have emailed the company for an explanation of why our account is so much in the black but get no replies or acknowledgement. Unfortunately in this corner of SW Wales electricity is very expensive and there is little choice so we just have to suck it up. Awful.

customer service is DREADFUL. you get emails about tariff increases weeks after they have been applied, demands for meter readings but no means of submitting them (account terminated apparently). really third rate outfit. BUT... prices appear decent

Prices are lower than most, but they are not fixed. So, they can go up in mid-contract. They rose several times in the first 3 months, but were still competitive. Two cock-ups with billing; 4 month delay in activating a direct debit left me with a hefty top-up payment. I was also being charged a different tariff from the one I signed up for. The payments are fixed, so there is little point in submitting the monthly meter readings that they request.

Easy to swap and cheapest deal in town

Very disappointed with Economy Seven Energy. My monthly Direct Debit was increased to some £83 per month to cover higher electricity bills during the winter months with the promise of a reduction to some £35 during the summer months. This never happened. When I find time I will request a refund and change supplier - I can afford to to since I am £200 + in credit!

Not the best at updating energy use / payments or refunds

Good value compared to others

Great service, friendly and great advice. Very helpful and extremely useful.

Excellent supplier, extremely great service. Friendly and very helpful!

App works well and is user friendly. For my electricity usage pattern, heavy on the off peak side, it is also the cheapest I have found.

They appear to be competitive when comparing to others. I wish the interface for looking at account and submitting meter readings was easier.